-- Table structure for table `glpi_notificationtemplatetranslations`
--

CREATE TABLE `glpi_notificationtemplatetranslations` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `notificationtemplates_id` int(10) unsigned NOT NULL DEFAULT '0',
  `language` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
  `subject` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `content_text` text COLLATE utf8mb4_unicode_ci,
  `content_html` text COLLATE utf8mb4_unicode_ci,
  PRIMARY KEY (`id`),
  KEY `notificationtemplates_id` (`notificationtemplates_id`)
) ENGINE=InnoDB AUTO_INCREMENT=42 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_notificationtemplatetranslations`
--

INSERT INTO `glpi_notificationtemplatetranslations` VALUES (1,1,'','##lang.dbconnection.title##','##lang.dbconnection.delay## : ##dbconnection.delay##','&lt;p&gt;##lang.dbconnection.delay## : ##dbconnection.delay##&lt;/p&gt;'),(2,2,'','##reservation.action##','======================================================================\n##lang.reservation.user##: ##reservation.user##\n##lang.reservation.item.name##: ##reservation.itemtype## - ##reservation.item.name##\n##IFreservation.tech## ##lang.reservation.tech## ##reservation.tech## ##ENDIFreservation.tech##\n##lang.reservation.begin##: ##reservation.begin##\n##lang.reservation.end##: ##reservation.end##\n##lang.reservation.comment##: ##reservation.comment##\n======================================================================','&lt;!-- description{ color: inherit; background: #ebebeb;border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; } --&gt;\n&lt;p&gt;&lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;##lang.reservation.user##:&lt;/span&gt;##reservation.user##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;##lang.reservation.item.name##:&lt;/span&gt;##reservation.itemtype## - ##reservation.item.name##&lt;br /&gt;##IFreservation.tech## ##lang.reservation.tech## ##reservation.tech####ENDIFreservation.tech##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;##lang.reservation.begin##:&lt;/span&gt; ##reservation.begin##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;##lang.reservation.end##:&lt;/span&gt;##reservation.end##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;##lang.reservation.comment##:&lt;/span&gt; ##reservation.comment##&lt;/p&gt;'),(3,3,'','##reservation.action##  ##reservation.entity##','##lang.reservation.entity## : ##reservation.entity##\n\n\n##FOREACHreservations##\n##lang.reservation.itemtype## : ##reservation.itemtype##\n\n ##lang.reservation.item## : ##reservation.item##\n\n ##reservation.url##\n\n ##ENDFOREACHreservations##','&lt;p&gt;##lang.reservation.entity## : ##reservation.entity## &lt;br /&gt; &lt;br /&gt;\n##FOREACHreservations## &lt;br /&gt;##lang.reservation.itemtype## :  ##reservation.itemtype##&lt;br /&gt;\n ##lang.reservation.item## :  ##reservation.item##&lt;br /&gt; &lt;br /&gt;\n &lt;a href=\"##reservation.url##\"&gt; ##reservation.url##&lt;/a&gt;&lt;br /&gt;\n ##ENDFOREACHreservations##&lt;/p&gt;'),(4,4,'','##ticket.action## ##ticket.title##',' \r\n\r\n 		 \r\n\r\neVOLVE Suporte\r\n\r\n Central de Atendimento ao Cliente \r\n\r\n 		 \r\n\r\n 		 \r\n\r\n Olá ##ticket.authors##, \r\n\r\n Informamos que foi aberto um novo registro no Sistema de Atendimento a usuários com o título de \"##ticket.title##\". \r\n\r\n Este atendimento será gerenciado sob o seguinte protocolo: \r\n\r\n &#60; ##ticket.id## &#62; \r\n \r\nSinta-se a vontade para acessar o Sistema para interagir ou buscar maiores detalhes sobre este atendimento a qualquer momento! \r\n\r\n Acessando o sistema você pode: \r\n\r\n 	* Acompanhar em tempo real seus atendimentos. \r\n 	* Abrir novas requisições, reduzindo o tempo de atendimento. \r\n 	* Ajudar a melhorar nosso atendimento por meio de avaliações. \r\n\r\n 		 \r\n\r\n 		 \r\n\r\n 		 \r\n\r\n 		 \r\n\r\n 		 \r\n\r\n 		 \r\n\r\n © 2023 eVOLVE Gestão Empresarial - Todos os direitos reservados. ','&#60;table style=\"border-spacing: 0px; border-collapse: collapse; width: 100%;\" border=\"0\" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\"&#62;\r\n&#60;tbody&#62;\r\n&#60;tr&#62;\r\n&#60;td class=\"x_outer\" style=\"font-family: Arial, sans-serif; min-width: 600px; border-collapse: collapse; background-color: #ebeff2; width: 100%;\" valign=\"top\"&#62;\r\n&#60;table id=\"x_boxing\" class=\"x_m_boxing\" style=\"border-spacing: 0; border-collapse: collapse; margin: 0 auto 0 auto;\" border=\"0\" width=\"640\" cellspacing=\"0\" cellpadding=\"0\" align=\"center\"&#62;\r\n&#60;tbody&#62;\r\n&#60;tr&#62;\r\n&#60;td id=\"x_template-wrapper\" class=\"x_mktoContainer x_boxedbackground\" style=\"word-break: break-word; font-family: Arial,sans-serif; border-collapse: collapse;\"&#62;\r\n&#60;p&#62; &#60;/p&#62;\r\n&#60;table id=\"x_hero\" class=\"x_mktoModule x_m_hero\" style=\"border-spacing: 0; border-collapse: collapse;\" border=\"0\" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\"&#62;\r\n&#60;tbody&#62;\r\n&#60;tr&#62;\r\n&#60;td class=\"x_background\" valign=\"top\" bgcolor=\"#232D37\" width=\"640\" height=\"99px\" data-imagetype=\"External\"&#62;\r\n&#60;div style=\"text-align: center;\"&#62;\r\n&#60;table class=\"x_table600\" style=\"border-spacing: 0; border-collapse: collapse; margin: 0 auto 0 auto;\" border=\"0\" width=\"580\" cellspacing=\"0\" cellpadding=\"0\" align=\"center\"&#62;\r\n&#60;tbody&#62;\r\n&#60;tr&#62;\r\n&#60;td class=\"x_primary-font x_subtitle\" style=\"word-break: break-word; font-family: Arial,sans-serif; text-align: left; color: black; font-weight: bold; font-size: 17px; border-collapse: collapse; padding-top: 5px;\"&#62; &#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;tr&#62;\r\n&#60;td class=\"x_primary-font x_title\" style=\"word-break: break-word; font-family: Arial,sans-serif; font-size: 60px; line-height: 30px; color: #32ad84; text-align: left; border-collapse: collapse; padding-bottom: 30px; padding-top: 35px;\"&#62;\r\n&#60;div id=\"x_title\" class=\"x_mktoText\"&#62;\r\n&#60;div style=\"text-align: center;\"&#62;&#60;span style=\"color: #ffffff;\"&#62;&#60;span style=\"font-size: 24px;\"&#62;eVOLVE Suporte&#60;/span&#62;&#60;/span&#62;&#60;br&#62;\r\n&#60;div style=\"text-align: center;\"&#62;&#60;span style=\"font-size: 18px;\"&#62; &#60;span style=\"color: #ffffff;\"&#62; Central de Atendimento ao Cliente &#60;/span&#62; &#60;/span&#62;&#60;/div&#62;\r\n&#60;/div&#62;\r\n&#60;/div&#62;\r\n&#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;tr&#62;\r\n&#60;td class=\"x_primary-font x_subtitle\" style=\"word-break: break-word; font-family: Arial,sans-serif; text-align: left; color: black; font-weight: bold; font-size: 17px; border-collapse: collapse; padding-top: 20px;\"&#62; &#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;/tbody&#62;\r\n&#60;/table&#62;\r\n&#60;/div&#62;\r\n&#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;/tbody&#62;\r\n&#60;/table&#62;\r\n&#60;table id=\"x_free-text\" class=\"x_mktoModule x_m_free-text\" style=\"border-spacing: 0; border-collapse: collapse;\" border=\"0\" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\" align=\"center\"&#62;\r\n&#60;tbody&#62;\r\n&#60;tr&#62;\r\n&#60;td style=\"word-break: break-word; font-family: Arial,sans-serif; border-collapse: collapse; background-color: #ffffff;\" valign=\"top\" bgcolor=\"#FFFFFF\"&#62;\r\n&#60;div style=\"text-align: center;\"&#62;\r\n&#60;table class=\"x_table600\" style=\"border-spacing: 0; border-collapse: collapse; margin: 0 auto 0 auto;\" border=\"0\" width=\"580\" cellspacing=\"0\" cellpadding=\"0\" align=\"center\"&#62;\r\n&#60;tbody&#62;\r\n&#60;tr&#62;\r\n&#60;td style=\"word-break: break-word; font-family: Arial,sans-serif; border-collapse: collapse; line-height: 25px; font-size: 25px;\" height=\"25px\"&#62; &#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;tr&#62;\r\n&#60;td class=\"x_primary-font x_text\" style=\"word-break: break-word; font-family: Arial,sans-serif; font-size: 14px; color: #333333; line-height: 170%; border-collapse: collapse;\"&#62;\r\n&#60;div id=\"x_text4\" class=\"x_mktoText\"&#62;\r\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 16px;\"&#62; Olá ##ticket.authors##, &#60;/span&#62;&#60;/p&#62;\r\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 16px;\"&#62; Informamos que foi aberto um novo registro no Sistema de Atendimento a usuários com o título de \"&#60;strong&#62;##ticket.title##&#60;/strong&#62;\". &#60;/span&#62;&#60;/p&#62;\r\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 16px;\"&#62; Este atendimento será gerenciado sob o seguinte protocolo: &#60;/span&#62;&#60;/p&#62;\r\n&#60;div style=\"text-align: center;\"&#62;&#60;strong&#62;&#60;a class=\"x_primary-font x_button\" style=\"display: inline-block; font-size: 14px; font-family: Arial,sans-serif; color: white; text-decoration: none; background-color: #f18900; border-bottom-left-radius: 4px; border-top-left-radius: 4px; border-bottom-right-radius: 4px; border-top-right-radius: 4px; padding: 12px 18px 12px 18px; border: 1px solid #FFFFFF;\" href=\"##ticket.url##\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\"&#62; &#38;lt; ##ticket.id## &#38;gt;&#60;/a&#62;&#60;/strong&#62;&#60;/div&#62;\r\n&#60;div style=\"text-align: center;\"&#62; &#60;/div&#62;\r\n&#60;p&#62;&#60;span style=\"font-size: 16px;\"&#62;Sinta-se a vontade para acessar o Sistema para interagir ou buscar maiores detalhes sobre este atendimento a qualquer momento! &#60;/span&#62;&#60;/p&#62;\r\n&#60;p&#62;&#60;span style=\"font-size: 16px;\"&#62; Acessando o sistema você pode: &#60;/span&#62;&#60;/p&#62;\r\n&#60;ul&#62;\r\n&#60;li&#62;&#60;span style=\"font-size: 14px;\"&#62; Acompanhar em tempo real seus atendimentos. &#60;/span&#62;&#60;/li&#62;\r\n&#60;li&#62;&#60;span style=\"font-size: 14px;\"&#62; Abrir novas requisições, reduzindo o tempo de atendimento. &#60;/span&#62;&#60;/li&#62;\r\n&#60;li&#62;&#60;span style=\"font-size: 14px;\"&#62; Ajudar a melhorar nosso atendimento por meio de avaliações. &#60;/span&#62;&#60;/li&#62;\r\n&#60;/ul&#62;\r\n&#60;/div&#62;\r\n&#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;tr&#62;\r\n&#60;td style=\"word-break: break-word; font-family: Arial,sans-serif; border-collapse: collapse; line-height: 5px; font-size: 5px;\" height=\"5px\"&#62; &#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;/tbody&#62;\r\n&#60;/table&#62;\r\n&#60;/div&#62;\r\n&#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;/tbody&#62;\r\n&#60;/table&#62;\r\n&#60;table id=\"x_standard-image\" class=\"x_mktoModule x_m_standard-image\" style=\"border-spacing: 0; border-collapse: collapse;\" border=\"0\" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\" align=\"center\"&#62;\r\n&#60;tbody&#62;\r\n&#60;tr&#62;\r\n&#60;td style=\"word-break: break-word; font-family: Arial,sans-serif; border-collapse: collapse; background-color: #ffffff;\" valign=\"top\" bgcolor=\"#FFFFFF\"&#62;\r\n&#60;div style=\"text-align: center;\"&#62;\r\n&#60;table class=\"x_table600\" style=\"border-spacing: 0; border-collapse: collapse; margin: 0 auto 0 auto;\" border=\"0\" width=\"640\" cellspacing=\"0\" cellpadding=\"0\" align=\"center\"&#62;\r\n&#60;tbody&#62;\r\n&#60;tr&#62;\r\n&#60;td style=\"word-break: break-word; font-family: Arial,sans-serif; border-collapse: collapse; line-height: 20px; font-size: 20px;\" height=\"20px\"&#62; &#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;/tbody&#62;\r\n&#60;/table&#62;\r\n&#60;/div&#62;\r\n&#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;/tbody&#62;\r\n&#60;/table&#62;\r\n&#60;table id=\"x_title5\" class=\"x_mktoModule x_m_title\" style=\"border-spacing: 0; border-collapse: collapse; font-family: Arial,sans-serif; text-align: center; color: #32ad84;\" border=\"0\" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\" align=\"center\"&#62;\r\n&#60;tbody&#62;\r\n&#60;tr&#62;\r\n&#60;td class=\"x_background\" style=\"word-break: break-word; font-family: Arial,sans-serif; border-collapse: collapse; background-color: #ffffff;\" valign=\"top\" bgcolor=\"#ffffff\"&#62; &#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;/tbody&#62;\r\n&#60;/table&#62;\r\n&#60;table id=\"x_footer\" class=\"x_mktoModule x_m_footer\" style=\"border-spacing: 0; border-collapse: collapse;\" border=\"0\" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\" align=\"center\"&#62;\r\n&#60;tbody&#62;\r\n&#60;tr&#62;\r\n&#60;td style=\"word-break: break-word; font-family: Arial,sans-serif; border-collapse: collapse; background-color: #232d37; border-bottom-left-radius: 10px; border-bottom-right-radius: 10px;\" valign=\"top\" bgcolor=\"#232D37\"&#62;\r\n&#60;div style=\"text-align: center;\"&#62;\r\n&#60;table class=\"x_table600\" style=\"border-spacing: 0; border-collapse: collapse; margin: 0 auto 0 auto;\" border=\"0\" width=\"580\" cellspacing=\"0\" cellpadding=\"0\" align=\"center\"&#62;\r\n&#60;tbody&#62;\r\n&#60;tr&#62;\r\n&#60;td style=\"word-break: break-word; font-family: Arial,sans-serif; border-collapse: collapse; line-height: 20px; font-size: 20px;\" height=\"20px\"&#62; &#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;tr&#62;\r\n&#60;td style=\"word-break: break-word; font-family: Arial,sans-serif; border-collapse: collapse;\"&#62; &#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;tr&#62;\r\n&#60;td style=\"word-break: break-word; font-family: Arial,sans-serif; border-collapse: collapse;\"&#62; &#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;/tbody&#62;\r\n&#60;/table&#62;\r\n&#60;/div&#62;\r\n&#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;/tbody&#62;\r\n&#60;/table&#62;\r\n&#60;table id=\"x_blankSpacea6849bce-b5d6-421a-9901-67787c142474\" class=\"x_mktoModule x_m_blankSpace\" style=\"border-spacing: 0; border-collapse: collapse;\" border=\"0\" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\" align=\"center\"&#62;\r\n&#60;tbody&#62;\r\n&#60;tr&#62;\r\n&#60;td style=\"word-break: break-word; font-family: Arial,sans-serif; border-collapse: collapse; background-color: #ebeff2;\" valign=\"top\" bgcolor=\"#EBEFF2\"&#62;\r\n&#60;table class=\"x_table600\" style=\"border-spacing: 0px; border-collapse: collapse; margin: 0px auto; height: 61px;\" border=\"0\" width=\"452\" cellspacing=\"0\" cellpadding=\"0\" align=\"center\"&#62;\r\n&#60;tbody&#62;\r\n&#60;tr&#62;\r\n&#60;td class=\"x_primary-font x_title\" style=\"font-family: Arial, sans-serif; font-size: 60px; line-height: 90%; color: #32ad84; text-align: left; border-collapse: collapse; width: 450px;\"&#62;\r\n&#60;div id=\"x_copyright\" class=\"x_mktoText\"&#62;\r\n&#60;div class=\"x_p1\" style=\"text-align: center;\"&#62;&#60;span style=\"color: #828f9d; font-size: 12px;\"&#62; © 2023 eVOLVE Gestão Empresarial - Todos os direitos reservados. &#60;/span&#62;&#60;/div&#62;\r\n&#60;/div&#62;\r\n&#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;/tbody&#62;\r\n&#60;/table&#62;\r\n&#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;/tbody&#62;\r\n&#60;/table&#62;\r\n&#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;/tbody&#62;\r\n&#60;/table&#62;\r\n&#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;/tbody&#62;\r\n&#60;/table&#62;'),(5,12,'','##contract.action##  ##contract.entity##','##lang.contract.entity## : ##contract.entity##\n\n##FOREACHcontracts##\n##lang.contract.name## : ##contract.name##\n##lang.contract.number## : ##contract.number##\n##lang.contract.time## : ##contract.time##\n##IFcontract.type####lang.contract.type## : ##contract.type####ENDIFcontract.type##\n##contract.url##\n##ENDFOREACHcontracts##','&lt;p&gt;##lang.contract.entity## : ##contract.entity##&lt;br /&gt;\n&lt;br /&gt;##FOREACHcontracts##&lt;br /&gt;##lang.contract.name## :\n##contract.name##&lt;br /&gt;\n##lang.contract.number## : ##contract.number##&lt;br /&gt;\n##lang.contract.time## : ##contract.time##&lt;br /&gt;\n##IFcontract.type####lang.contract.type## : ##contract.type##\n##ENDIFcontract.type##&lt;br /&gt;\n&lt;a href=\"##contract.url##\"&gt;\n##contract.url##&lt;/a&gt;&lt;br /&gt;\n##ENDFOREACHcontracts##&lt;/p&gt;'),(6,5,'','##ticket.action## ##ticket.title##','##lang.ticket.url## : ##ticket.url##\n\n##lang.ticket.description##\n\n\n##lang.ticket.title##  :##ticket.title##\n\n##lang.ticket.authors##  :##IFticket.authors##\n##ticket.authors## ##ENDIFticket.authors##\n##ELSEticket.authors##--##ENDELSEticket.authors##\n\n##IFticket.category## ##lang.ticket.category##  :##ticket.category##\n##ENDIFticket.category## ##ELSEticket.category##\n##lang.ticket.nocategoryassigned## ##ENDELSEticket.category##\n\n##lang.ticket.content##  : ##ticket.content##\n##IFticket.itemtype##\n##lang.ticket.item.name##  : ##ticket.itemtype## - ##ticket.item.name##\n##ENDIFticket.itemtype##','&lt;div&gt;##lang.ticket.url## : &lt;a href=\"##ticket.url##\"&gt;\n##ticket.url##&lt;/a&gt;&lt;/div&gt;\n&lt;div class=\"description b\"&gt;\n##lang.ticket.description##&lt;/div&gt;\n&lt;p&gt;&lt;span\nstyle=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;\n##lang.ticket.title##&lt;/span&gt;&#160;:##ticket.title##\n&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;\n##lang.ticket.authors##&lt;/span&gt;\n##IFticket.authors## ##ticket.authors##\n##ENDIFticket.authors##\n##ELSEticket.authors##--##ENDELSEticket.authors##\n&lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;\n&lt;/span&gt;&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; &lt;/span&gt;\n##IFticket.category##&lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;\n##lang.ticket.category## &lt;/span&gt;&#160;:##ticket.category##\n##ENDIFticket.category## ##ELSEticket.category##\n##lang.ticket.nocategoryassigned## ##ENDELSEticket.category##\n&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;\n##lang.ticket.content##&lt;/span&gt;&#160;:\n##ticket.content##&lt;br /&gt;##IFticket.itemtype##\n&lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;\n##lang.ticket.item.name##&lt;/span&gt;&#160;:\n##ticket.itemtype## - ##ticket.item.name##\n##ENDIFticket.itemtype##&lt;/p&gt;'),(7,7,'','##ticket.action## ##ticket.title##','##FOREACHvalidations##\n\n##IFvalidation.storestatus=2##\n##validation.submission.title##\n##lang.validation.commentsubmission## : ##validation.commentsubmission##\n##ENDIFvalidation.storestatus##\n##ELSEvalidation.storestatus## ##validation.answer.title## ##ENDELSEvalidation.storestatus##\n\n##lang.ticket.url## : ##ticket.urlvalidation##\n\n##IFvalidation.status## ##lang.validation.status## : ##validation.status## ##ENDIFvalidation.status##\n##IFvalidation.commentvalidation##\n##lang.validation.commentvalidation## : ##validation.commentvalidation##\n##ENDIFvalidation.commentvalidation##\n##ENDFOREACHvalidations##','&lt;div&gt;##FOREACHvalidations##&lt;/div&gt;\n&lt;p&gt;##IFvalidation.storestatus=2##&lt;/p&gt;\n&lt;div&gt;##validation.submission.title##&lt;/div&gt;\n&lt;div&gt;##lang.validation.commentsubmission## : ##validation.commentsubmission##&lt;/div&gt;\n&lt;div&gt;##ENDIFvalidation.storestatus##&lt;/div&gt;\n&lt;div&gt;##ELSEvalidation.storestatus## ##validation.answer.title## ##ENDELSEvalidation.storestatus##&lt;/div&gt;\n&lt;div&gt;&lt;/div&gt;\n&lt;div&gt;\n&lt;div&gt;##lang.ticket.url## : &lt;a href=\"##ticket.urlvalidation##\"&gt; ##ticket.urlvalidation## &lt;/a&gt;&lt;/div&gt;\n&lt;/div&gt;\n&lt;p&gt;##IFvalidation.status## ##lang.validation.status## : ##validation.status## ##ENDIFvalidation.status##\n&lt;br /&gt; ##IFvalidation.commentvalidation##&lt;br /&gt; ##lang.validation.commentvalidation## :\n&#160; ##validation.commentvalidation##&lt;br /&gt; ##ENDIFvalidation.commentvalidation##\n&lt;br /&gt;##ENDFOREACHvalidations##&lt;/p&gt;'),(8,6,'','##ticket.action## ##ticket.entity##','##FOREACHtickets##\n##lang.ticket.authors##: ##ticket.authors##\n##lang.ticket.title##: ##ticket.title##\n##lang.ticket.priority##: ##ticket.priority##\n##lang.ticket.status##: ##ticket.status##\n##lang.ticket.attribution##: ##IFticket.assigntousers####ticket.assigntousers##\n##ENDIFticket.assigntousers####IFticket.assigntogroups##\n##ticket.assigntogroups## ##ENDIFticket.assigntogroups####IFticket.assigntosupplier##\n##ticket.assigntosupplier## ##ENDIFticket.assigntosupplier##\n##lang.ticket.creationdate##: ##ticket.creationdate##\n##lang.ticket.content##: ##ticket.content## ##ENDFOREACHtickets##','&lt;table class=\"tab_cadre\" border=\"1\" cellspacing=\"2\" cellpadding=\"3\"&gt;\n&lt;tbody&gt;\n&lt;tr&gt;\n&lt;td style=\"text-align: left;\" width=\"auto\" bgcolor=\"#cccccc\"&gt;&lt;span style=\"font-size: 11px; text-align: left;\"&gt;##lang.ticket.authors##&lt;/span&gt;&lt;/td&gt;\n&lt;td style=\"text-align: left;\" width=\"auto\" bgcolor=\"#cccccc\"&gt;&lt;span style=\"font-size: 11px; text-align: left;\"&gt;##lang.ticket.title##&lt;/span&gt;&lt;/td&gt;\n&lt;td style=\"text-align: left;\" width=\"auto\" bgcolor=\"#cccccc\"&gt;&lt;span style=\"font-size: 11px; text-align: left;\"&gt;##lang.ticket.priority##&lt;/span&gt;&lt;/td&gt;\n&lt;td style=\"text-align: left;\" width=\"auto\" bgcolor=\"#cccccc\"&gt;&lt;span style=\"font-size: 11px; text-align: left;\"&gt;##lang.ticket.status##&lt;/span&gt;&lt;/td&gt;\n&lt;td style=\"text-align: left;\" width=\"auto\" bgcolor=\"#cccccc\"&gt;&lt;span style=\"font-size: 11px; text-align: left;\"&gt;##lang.ticket.attribution##&lt;/span&gt;&lt;/td&gt;\n&lt;td style=\"text-align: left;\" width=\"auto\" bgcolor=\"#cccccc\"&gt;&lt;span style=\"font-size: 11px; text-align: left;\"&gt;##lang.ticket.creationdate##&lt;/span&gt;&lt;/td&gt;\n&lt;td style=\"text-align: left;\" width=\"auto\" bgcolor=\"#cccccc\"&gt;&lt;span style=\"font-size: 11px; text-align: left;\"&gt;##lang.ticket.content##&lt;/span&gt;##FOREACHtickets##&lt;/td&gt;\n&lt;/tr&gt;\n&lt;tr&gt;\n&lt;td width=\"auto\"&gt;&lt;span style=\"font-size: 11px; text-align: left;\"&gt;##ticket.authors##&lt;/span&gt;&lt;/td&gt;\n&lt;td width=\"auto\"&gt;&lt;span style=\"font-size: 11px; text-align: left;\"&gt;&lt;a href=\"##ticket.url##\"&gt;##ticket.title##&lt;/a&gt;&lt;/span&gt;&lt;/td&gt;\n&lt;td width=\"auto\"&gt;&lt;span style=\"font-size: 11px; text-align: left;\"&gt;##ticket.priority##&lt;/span&gt;&lt;/td&gt;\n&lt;td width=\"auto\"&gt;&lt;span style=\"font-size: 11px; text-align: left;\"&gt;##ticket.status##&lt;/span&gt;&lt;/td&gt;\n&lt;td width=\"auto\"&gt;&lt;span style=\"font-size: 11px; text-align: left;\"&gt;##IFticket.assigntousers####ticket.assigntousers##&lt;br /&gt;##ENDIFticket.assigntousers####IFticket.assigntogroups##&lt;br /&gt;##ticket.assigntogroups## ##ENDIFticket.assigntogroups####IFticket.assigntosupplier##&lt;br /&gt;##ticket.assigntosupplier## ##ENDIFticket.assigntosupplier##&lt;/span&gt;&lt;/td&gt;\n&lt;td width=\"auto\"&gt;&lt;span style=\"font-size: 11px; text-align: left;\"&gt;##ticket.creationdate##&lt;/span&gt;&lt;/td&gt;\n&lt;td width=\"auto\"&gt;&lt;span style=\"font-size: 11px; text-align: left;\"&gt;##ticket.content##&lt;/span&gt;##ENDFOREACHtickets##&lt;/td&gt;\n&lt;/tr&gt;\n&lt;/tbody&gt;\n&lt;/table&gt;'),(9,9,'','##consumable.action##  ##consumable.entity##','##lang.consumable.entity## : ##consumable.entity##\n\n\n##FOREACHconsumables##\n##lang.consumable.item## : ##consumable.item##\n\n\n##lang.consumable.reference## : ##consumable.reference##\n\n##lang.consumable.remaining## : ##consumable.remaining##\n##lang.consumable.stock_target## : ##consumable.stock_target##\n##lang.consumable.to_order## : ##consumable.to_order##\n\n##consumable.url##\n\n##ENDFOREACHconsumables##','&lt;p&gt;\n##lang.consumable.entity## : ##consumable.entity##\n&lt;br /&gt; &lt;br /&gt;##FOREACHconsumables##\n&lt;br /&gt;##lang.consumable.item## : ##consumable.item##&lt;br /&gt;\n&lt;br /&gt;##lang.consumable.reference## : ##consumable.reference##&lt;br /&gt;\n##lang.consumable.remaining## : ##consumable.remaining##&lt;br /&gt;\n##lang.consumable.stock_target## : ##consumable.stock_target##&lt;br /&gt;\n##lang.consumable.to_order## : ##consumable.to_order##&lt;br /&gt;\n&lt;a href=\"##consumable.url##\"&gt; ##consumable.url##&lt;/a&gt;&lt;br /&gt;\n   ##ENDFOREACHconsumables##&lt;/p&gt;'),(10,8,'','##cartridge.action##  ##cartridge.entity##','##lang.cartridge.entity## : ##cartridge.entity##\n\n\n##FOREACHcartridges##\n##lang.cartridge.item## : ##cartridge.item##\n\n\n##lang.cartridge.reference## : ##cartridge.reference##\n\n##lang.cartridge.remaining## : ##cartridge.remaining##\n##lang.cartridge.stock_target## : ##cartridge.stock_target##\n##lang.cartridge.to_order## : ##cartridge.to_order##\n\n##cartridge.url##\n ##ENDFOREACHcartridges##','&lt;p&gt;##lang.cartridge.entity## : ##cartridge.entity##\n&lt;br /&gt; &lt;br /&gt;##FOREACHcartridges##\n&lt;br /&gt;##lang.cartridge.item## :\n##cartridge.item##&lt;br /&gt; &lt;br /&gt;\n##lang.cartridge.reference## :\n##cartridge.reference##&lt;br /&gt;\n##lang.cartridge.remaining## :\n##cartridge.remaining##&lt;br /&gt;\n##lang.cartridge.stock_target## :\n##cartridge.stock_target##&lt;br /&gt;\n##lang.cartridge.to_order## :\n##cartridge.to_order##&lt;br /&gt;\n&lt;a href=\"##cartridge.url##\"&gt;\n##cartridge.url##&lt;/a&gt;&lt;br /&gt;\n##ENDFOREACHcartridges##&lt;/p&gt;'),(11,10,'','##infocom.action##  ##infocom.entity##','##lang.infocom.entity## : ##infocom.entity##\n\n\n##FOREACHinfocoms##\n\n##lang.infocom.itemtype## : ##infocom.itemtype##\n\n##lang.infocom.item## : ##infocom.item##\n\n\n##lang.infocom.expirationdate## : ##infocom.expirationdate##\n\n##infocom.url##\n ##ENDFOREACHinfocoms##','&lt;p&gt;##lang.infocom.entity## : ##infocom.entity##\n&lt;br /&gt; &lt;br /&gt;##FOREACHinfocoms##\n&lt;br /&gt;##lang.infocom.itemtype## : ##infocom.itemtype##&lt;br /&gt;\n##lang.infocom.item## : ##infocom.item##&lt;br /&gt; &lt;br /&gt;\n##lang.infocom.expirationdate## : ##infocom.expirationdate##\n&lt;br /&gt; &lt;a href=\"##infocom.url##\"&gt;\n##infocom.url##&lt;/a&gt;&lt;br /&gt;\n##ENDFOREACHinfocoms##&lt;/p&gt;'),(12,11,'','##license.action##  ##license.entity##','##lang.license.entity## : ##license.entity##\n\n##FOREACHlicenses##\n\n##lang.license.item## : ##license.item##\n\n##lang.license.serial## : ##license.serial##\n\n##lang.license.expirationdate## : ##license.expirationdate##\n\n##license.url##\n ##ENDFOREACHlicenses##','&lt;p&gt;\n##lang.license.entity## : ##license.entity##&lt;br /&gt;\n##FOREACHlicenses##\n&lt;br /&gt;##lang.license.item## : ##license.item##&lt;br /&gt;\n##lang.license.serial## : ##license.serial##&lt;br /&gt;\n##lang.license.expirationdate## : ##license.expirationdate##\n&lt;br /&gt; &lt;a href=\"##license.url##\"&gt; ##license.url##\n&lt;/a&gt;&lt;br /&gt; ##ENDFOREACHlicenses##&lt;/p&gt;'),(13,13,'','##user.action##','##user.realname## ##user.firstname##\n\n##lang.passwordforget.information##\n\n##lang.passwordforget.link## ##user.passwordforgeturl##','&lt;p&gt;&lt;strong&gt;##user.realname## ##user.firstname##&lt;/strong&gt;&lt;/p&gt;\n&lt;p&gt;##lang.passwordforget.information##&lt;/p&gt;\n&lt;p&gt;##lang.passwordforget.link## &lt;a title=\"##user.passwordforgeturl##\" href=\"##user.passwordforgeturl##\"&gt;##user.passwordforgeturl##&lt;/a&gt;&lt;/p&gt;'),(14,14,'','##ticket.action## ##ticket.title##','##lang.ticket.title## : ##ticket.title##\n\n##lang.ticket.closedate## : ##ticket.closedate##\n\n##lang.satisfaction.text## ##ticket.urlsatisfaction##','&lt;p&gt;##lang.ticket.title## : ##ticket.title##&lt;/p&gt;\n&lt;p&gt;##lang.ticket.closedate## : ##ticket.closedate##&lt;/p&gt;\n&lt;p&gt;##lang.satisfaction.text## &lt;a href=\"##ticket.urlsatisfaction##\"&gt;##ticket.urlsatisfaction##&lt;/a&gt;&lt;/p&gt;'),(15,15,'','##lang.unicity.action##','##lang.unicity.entity## : ##unicity.entity##\n\n##lang.unicity.itemtype## : ##unicity.itemtype##\n\n##lang.unicity.message## : ##unicity.message##\n\n##lang.unicity.action_user## : ##unicity.action_user##\n\n##lang.unicity.action_type## : ##unicity.action_type##\n\n##lang.unicity.date## : ##unicity.date##','&lt;p&gt;##lang.unicity.entity## : ##unicity.entity##&lt;/p&gt;\n&lt;p&gt;##lang.unicity.itemtype## : ##unicity.itemtype##&lt;/p&gt;\n&lt;p&gt;##lang.unicity.message## : ##unicity.message##&lt;/p&gt;\n&lt;p&gt;##lang.unicity.action_user## : ##unicity.action_user##&lt;/p&gt;\n&lt;p&gt;##lang.unicity.action_type## : ##unicity.action_type##&lt;/p&gt;\n&lt;p&gt;##lang.unicity.date## : ##unicity.date##&lt;/p&gt;'),(16,16,'','##crontask.action##','##lang.crontask.warning##\n\n##FOREACHcrontasks##\n ##crontask.name## : ##crontask.description##\n\n##ENDFOREACHcrontasks##','&lt;p&gt;##lang.crontask.warning##&lt;/p&gt;\n&lt;p&gt;##FOREACHcrontasks## &lt;br /&gt;&lt;a href=\"##crontask.url##\"&gt;##crontask.name##&lt;/a&gt; : ##crontask.description##&lt;br /&gt; &lt;br /&gt;##ENDFOREACHcrontasks##&lt;/p&gt;'),(17,17,'','##problem.action## ##problem.title##','##IFproblem.storestatus=5##\n ##lang.problem.url## : ##problem.urlapprove##\n ##lang.problem.solvedate## : ##problem.solvedate##\n ##lang.problem.solution.type## : ##problem.solution.type##\n ##lang.problem.solution.description## : ##problem.solution.description## ##ENDIFproblem.storestatus##\n ##ELSEproblem.storestatus## ##lang.problem.url## : ##problem.url## ##ENDELSEproblem.storestatus##\n\n ##lang.problem.description##\n\n ##lang.problem.title##  :##problem.title##\n ##lang.problem.authors##  :##IFproblem.authors## ##problem.authors## ##ENDIFproblem.authors## ##ELSEproblem.authors##--##ENDELSEproblem.authors##\n ##lang.problem.creationdate##  :##problem.creationdate##\n ##IFproblem.assigntousers## ##lang.problem.assigntousers##  : ##problem.assigntousers## ##ENDIFproblem.assigntousers##\n ##lang.problem.status##  : ##problem.status##\n ##IFproblem.assigntogroups## ##lang.problem.assigntogroups##  : ##problem.assigntogroups## ##ENDIFproblem.assigntogroups##\n ##lang.problem.urgency##  : ##problem.urgency##\n ##lang.problem.impact##  : ##problem.impact##\n ##lang.problem.priority## : ##problem.priority##\n##IFproblem.category## ##lang.problem.category##  :##problem.category## ##ENDIFproblem.category## ##ELSEproblem.category## ##lang.problem.nocategoryassigned## ##ENDELSEproblem.category##\n ##lang.problem.content##  : ##problem.content##\n\n##IFproblem.storestatus=6##\n ##lang.problem.solvedate## : ##problem.solvedate##\n ##lang.problem.solution.type## : ##problem.solution.type##\n ##lang.problem.solution.description## : ##problem.solution.description##\n##ENDIFproblem.storestatus##\n ##lang.problem.numberoffollowups## : ##problem.numberoffollowups##\n\n##FOREACHfollowups##\n\n [##followup.date##] ##lang.followup.isprivate## : ##followup.isprivate##\n ##lang.followup.author## ##followup.author##\n ##lang.followup.description## ##followup.description##\n ##lang.followup.date## ##followup.date##\n ##lang.followup.requesttype## ##followup.requesttype##\n\n##ENDFOREACHfollowups##\n ##lang.problem.numberoftickets## : ##problem.numberoftickets##\n\n##FOREACHtickets##\n [##ticket.date##] ##lang.problem.title## : ##ticket.title##\n ##lang.problem.content## ##ticket.content##\n\n##ENDFOREACHtickets##\n ##lang.problem.numberoftasks## : ##problem.numberoftasks##\n\n##FOREACHtasks##\n [##task.date##]\n ##lang.task.author## ##task.author##\n ##lang.task.description## ##task.description##\n ##lang.task.time## ##task.time##\n ##lang.task.category## ##task.category##\n\n##ENDFOREACHtasks##\n','&lt;p&gt;##IFproblem.storestatus=5##&lt;/p&gt;\n&lt;div&gt;##lang.problem.url## : &lt;a href=\"##problem.urlapprove##\"&gt;##problem.urlapprove##&lt;/a&gt;&lt;/div&gt;\n&lt;div&gt;&lt;span style=\"color: #888888;\"&gt;&lt;strong&gt;&lt;span style=\"text-decoration: underline;\"&gt;##lang.problem.solvedate##&lt;/span&gt;&lt;/strong&gt;&lt;/span&gt; : ##problem.solvedate##&lt;br /&gt;&lt;span style=\"text-decoration: underline; color: #888888;\"&gt;&lt;strong&gt;##lang.problem.solution.type##&lt;/strong&gt;&lt;/span&gt; : ##problem.solution.type##&lt;br /&gt;&lt;span style=\"text-decoration: underline; color: #888888;\"&gt;&lt;strong&gt;##lang.problem.solution.description##&lt;/strong&gt;&lt;/span&gt; : ##problem.solution.description## ##ENDIFproblem.storestatus##&lt;/div&gt;\n&lt;div&gt;##ELSEproblem.storestatus## ##lang.problem.url## : &lt;a href=\"##problem.url##\"&gt;##problem.url##&lt;/a&gt; ##ENDELSEproblem.storestatus##&lt;/div&gt;\n&lt;p class=\"description b\"&gt;&lt;strong&gt;##lang.problem.description##&lt;/strong&gt;&lt;/p&gt;\n&lt;p&gt;&lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.problem.title##&lt;/span&gt;&#160;:##problem.title## &lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.problem.authors##&lt;/span&gt;&#160;:##IFproblem.authors## ##problem.authors## ##ENDIFproblem.authors##    ##ELSEproblem.authors##--##ENDELSEproblem.authors## &lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.problem.creationdate##&lt;/span&gt;&#160;:##problem.creationdate## &lt;br /&gt; ##IFproblem.assigntousers## &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.problem.assigntousers##&lt;/span&gt;&#160;: ##problem.assigntousers## ##ENDIFproblem.assigntousers##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;##lang.problem.status## &lt;/span&gt;&#160;: ##problem.status##&lt;br /&gt; ##IFproblem.assigntogroups## &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.problem.assigntogroups##&lt;/span&gt;&#160;: ##problem.assigntogroups## ##ENDIFproblem.assigntogroups##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.problem.urgency##&lt;/span&gt;&#160;: ##problem.urgency##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.problem.impact##&lt;/span&gt;&#160;: ##problem.impact##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.problem.priority##&lt;/span&gt; : ##problem.priority## &lt;br /&gt;##IFproblem.category##&lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;##lang.problem.category## &lt;/span&gt;&#160;:##problem.category##  ##ENDIFproblem.category## ##ELSEproblem.category##  ##lang.problem.nocategoryassigned## ##ENDELSEproblem.category##    &lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.problem.content##&lt;/span&gt;&#160;: ##problem.content##&lt;/p&gt;\n&lt;p&gt;##IFproblem.storestatus=6##&lt;br /&gt;&lt;span style=\"text-decoration: underline;\"&gt;&lt;strong&gt;&lt;span style=\"color: #888888;\"&gt;##lang.problem.solvedate##&lt;/span&gt;&lt;/strong&gt;&lt;/span&gt; : ##problem.solvedate##&lt;br /&gt;&lt;span style=\"color: #888888;\"&gt;&lt;strong&gt;&lt;span style=\"text-decoration: underline;\"&gt;##lang.problem.solution.type##&lt;/span&gt;&lt;/strong&gt;&lt;/span&gt; : ##problem.solution.type##&lt;br /&gt;&lt;span style=\"text-decoration: underline; color: #888888;\"&gt;&lt;strong&gt;##lang.problem.solution.description##&lt;/strong&gt;&lt;/span&gt; : ##problem.solution.description##&lt;br /&gt;##ENDIFproblem.storestatus##&lt;/p&gt;\n&lt;div class=\"description b\"&gt;##lang.problem.numberoffollowups##&#160;: ##problem.numberoffollowups##&lt;/div&gt;\n&lt;p&gt;##FOREACHfollowups##&lt;/p&gt;\n&lt;div class=\"description b\"&gt;&lt;br /&gt; &lt;strong&gt; [##followup.date##] &lt;em&gt;##lang.followup.isprivate## : ##followup.isprivate## &lt;/em&gt;&lt;/strong&gt;&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.followup.author## &lt;/span&gt; ##followup.author##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.followup.description## &lt;/span&gt; ##followup.description##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.followup.date## &lt;/span&gt; ##followup.date##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.followup.requesttype## &lt;/span&gt; ##followup.requesttype##&lt;/div&gt;\n&lt;p&gt;##ENDFOREACHfollowups##&lt;/p&gt;\n&lt;div class=\"description b\"&gt;##lang.problem.numberoftickets##&#160;: ##problem.numberoftickets##&lt;/div&gt;\n&lt;p&gt;##FOREACHtickets##&lt;/p&gt;\n&lt;div&gt;&lt;strong&gt; [##ticket.date##] &lt;em&gt;##lang.problem.title## : &lt;a href=\"##ticket.url##\"&gt;##ticket.title## &lt;/a&gt;&lt;/em&gt;&lt;/strong&gt;&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; &lt;/span&gt;&lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;##lang.problem.content## &lt;/span&gt; ##ticket.content##\n&lt;p&gt;##ENDFOREACHtickets##&lt;/p&gt;\n&lt;div class=\"description b\"&gt;##lang.problem.numberoftasks##&#160;: ##problem.numberoftasks##&lt;/div&gt;\n&lt;p&gt;##FOREACHtasks##&lt;/p&gt;\n&lt;div class=\"description b\"&gt;&lt;strong&gt;[##task.date##] &lt;/strong&gt;&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.task.author##&lt;/span&gt; ##task.author##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.task.description##&lt;/span&gt; ##task.description##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.task.time##&lt;/span&gt; ##task.time##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.task.category##&lt;/span&gt; ##task.category##&lt;/div&gt;\n&lt;p&gt;##ENDFOREACHtasks##&lt;/p&gt;\n&lt;/div&gt;'),(18,18,'','##recall.action##: ##recall.item.name##','##recall.action##: ##recall.item.name##\n\n##recall.item.content##\n\n##lang.recall.planning.begin##: ##recall.planning.begin##\n##lang.recall.planning.end##: ##recall.planning.end##\n##lang.recall.planning.state##: ##recall.planning.state##\n##lang.recall.item.private##: ##recall.item.private##','&lt;p&gt;##recall.action##: &lt;a href=\"##recall.item.url##\"&gt;##recall.item.name##&lt;/a&gt;&lt;/p&gt;\n&lt;p&gt;##recall.item.content##&lt;/p&gt;\n&lt;p&gt;##lang.recall.planning.begin##: ##recall.planning.begin##&lt;br /&gt;##lang.recall.planning.end##: ##recall.planning.end##&lt;br /&gt;##lang.recall.planning.state##: ##recall.planning.state##&lt;br /&gt;##lang.recall.item.private##: ##recall.item.private##&lt;br /&gt;&lt;br /&gt;&lt;/p&gt;\n&lt;p&gt;&lt;br /&gt;&lt;br /&gt;&lt;/p&gt;'),(19,19,'','##change.action## ##change.title##','##IFchange.storestatus=5##\n ##lang.change.url## : ##change.urlapprove##\n ##lang.change.solvedate## : ##change.solvedate##\n ##lang.change.solution.type## : ##change.solution.type##\n ##lang.change.solution.description## : ##change.solution.description## ##ENDIFchange.storestatus##\n ##ELSEchange.storestatus## ##lang.change.url## : ##change.url## ##ENDELSEchange.storestatus##\n\n ##lang.change.description##\n\n ##lang.change.title##  :##change.title##\n ##lang.change.authors##  :##IFchange.authors## ##change.authors## ##ENDIFchange.authors## ##ELSEchange.authors##--##ENDELSEchange.authors##\n ##lang.change.creationdate##  :##change.creationdate##\n ##IFchange.assigntousers## ##lang.change.assigntousers##  : ##change.assigntousers## ##ENDIFchange.assigntousers##\n ##lang.change.status##  : ##change.status##\n ##IFchange.assigntogroups## ##lang.change.assigntogroups##  : ##change.assigntogroups## ##ENDIFchange.assigntogroups##\n ##lang.change.urgency##  : ##change.urgency##\n ##lang.change.impact##  : ##change.impact##\n ##lang.change.priority## : ##change.priority##\n##IFchange.category## ##lang.change.category##  :##change.category## ##ENDIFchange.category## ##ELSEchange.category## ##lang.change.nocategoryassigned## ##ENDELSEchange.category##\n ##lang.change.content##  : ##change.content##\n\n##IFchange.storestatus=6##\n ##lang.change.solvedate## : ##change.solvedate##\n ##lang.change.solution.type## : ##change.solution.type##\n ##lang.change.solution.description## : ##change.solution.description##\n##ENDIFchange.storestatus##\n ##lang.change.numberoffollowups## : ##change.numberoffollowups##\n\n##FOREACHfollowups##\n\n [##followup.date##] ##lang.followup.isprivate## : ##followup.isprivate##\n ##lang.followup.author## ##followup.author##\n ##lang.followup.description## ##followup.description##\n ##lang.followup.date## ##followup.date##\n ##lang.followup.requesttype## ##followup.requesttype##\n\n##ENDFOREACHfollowups##\n ##lang.change.numberofproblems## : ##change.numberofproblems##\n\n##FOREACHproblems##\n [##problem.date##] ##lang.change.title## : ##problem.title##\n ##lang.change.content## ##problem.content##\n\n##ENDFOREACHproblems##\n ##lang.change.numberoftasks## : ##change.numberoftasks##\n\n##FOREACHtasks##\n [##task.date##]\n ##lang.task.author## ##task.author##\n ##lang.task.description## ##task.description##\n ##lang.task.time## ##task.time##\n ##lang.task.category## ##task.category##\n\n##ENDFOREACHtasks##\n','&lt;p&gt;##IFchange.storestatus=5##&lt;/p&gt;\n&lt;div&gt;##lang.change.url## : &lt;a href=\"##change.urlapprove##\"&gt;##change.urlapprove##&lt;/a&gt;&lt;/div&gt;\n&lt;div&gt;&lt;span style=\"color: #888888;\"&gt;&lt;strong&gt;&lt;span style=\"text-decoration: underline;\"&gt;##lang.change.solvedate##&lt;/span&gt;&lt;/strong&gt;&lt;/span&gt; : ##change.solvedate##&lt;br /&gt;&lt;span style=\"text-decoration: underline; color: #888888;\"&gt;&lt;strong&gt;##lang.change.solution.type##&lt;/strong&gt;&lt;/span&gt; : ##change.solution.type##&lt;br /&gt;&lt;span style=\"text-decoration: underline; color: #888888;\"&gt;&lt;strong&gt;##lang.change.solution.description##&lt;/strong&gt;&lt;/span&gt; : ##change.solution.description## ##ENDIFchange.storestatus##&lt;/div&gt;\n&lt;div&gt;##ELSEchange.storestatus## ##lang.change.url## : &lt;a href=\"##change.url##\"&gt;##change.url##&lt;/a&gt; ##ENDELSEchange.storestatus##&lt;/div&gt;\n&lt;p class=\"description b\"&gt;&lt;strong&gt;##lang.change.description##&lt;/strong&gt;&lt;/p&gt;\n&lt;p&gt;&lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.change.title##&lt;/span&gt;&#160;:##change.title## &lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.change.authors##&lt;/span&gt;&#160;:##IFchange.authors## ##change.authors## ##ENDIFchange.authors##    ##ELSEchange.authors##--##ENDELSEchange.authors## &lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.change.creationdate##&lt;/span&gt;&#160;:##change.creationdate## &lt;br /&gt; ##IFchange.assigntousers## &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.change.assigntousers##&lt;/span&gt;&#160;: ##change.assigntousers## ##ENDIFchange.assigntousers##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;##lang.change.status## &lt;/span&gt;&#160;: ##change.status##&lt;br /&gt; ##IFchange.assigntogroups## &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.change.assigntogroups##&lt;/span&gt;&#160;: ##change.assigntogroups## ##ENDIFchange.assigntogroups##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.change.urgency##&lt;/span&gt;&#160;: ##change.urgency##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.change.impact##&lt;/span&gt;&#160;: ##change.impact##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.change.priority##&lt;/span&gt; : ##change.priority## &lt;br /&gt;##IFchange.category##&lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;##lang.change.category## &lt;/span&gt;&#160;:##change.category##  ##ENDIFchange.category## ##ELSEchange.category##  ##lang.change.nocategoryassigned## ##ENDELSEchange.category##    &lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.change.content##&lt;/span&gt;&#160;: ##change.content##&lt;/p&gt;\n&lt;p&gt;##IFchange.storestatus=6##&lt;br /&gt;&lt;span style=\"text-decoration: underline;\"&gt;&lt;strong&gt;&lt;span style=\"color: #888888;\"&gt;##lang.change.solvedate##&lt;/span&gt;&lt;/strong&gt;&lt;/span&gt; : ##change.solvedate##&lt;br /&gt;&lt;span style=\"color: #888888;\"&gt;&lt;strong&gt;&lt;span style=\"text-decoration: underline;\"&gt;##lang.change.solution.type##&lt;/span&gt;&lt;/strong&gt;&lt;/span&gt; : ##change.solution.type##&lt;br /&gt;&lt;span style=\"text-decoration: underline; color: #888888;\"&gt;&lt;strong&gt;##lang.change.solution.description##&lt;/strong&gt;&lt;/span&gt; : ##change.solution.description##&lt;br /&gt;##ENDIFchange.storestatus##&lt;/p&gt;\n&lt;div class=\"description b\"&gt;##lang.change.numberoffollowups##&#160;: ##change.numberoffollowups##&lt;/div&gt;\n&lt;p&gt;##FOREACHfollowups##&lt;/p&gt;\n&lt;div class=\"description b\"&gt;&lt;br /&gt; &lt;strong&gt; [##followup.date##] &lt;em&gt;##lang.followup.isprivate## : ##followup.isprivate## &lt;/em&gt;&lt;/strong&gt;&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.followup.author## &lt;/span&gt; ##followup.author##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.followup.description## &lt;/span&gt; ##followup.description##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.followup.date## &lt;/span&gt; ##followup.date##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.followup.requesttype## &lt;/span&gt; ##followup.requesttype##&lt;/div&gt;\n&lt;p&gt;##ENDFOREACHfollowups##&lt;/p&gt;\n&lt;div class=\"description b\"&gt;##lang.change.numberofproblems##&#160;: ##change.numberofproblems##&lt;/div&gt;\n&lt;p&gt;##FOREACHproblems##&lt;/p&gt;\n&lt;div&gt;&lt;strong&gt; [##problem.date##] &lt;em&gt;##lang.change.title## : &lt;a href=\"##problem.url##\"&gt;##problem.title## &lt;/a&gt;&lt;/em&gt;&lt;/strong&gt;&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; &lt;/span&gt;&lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt;##lang.change.content## &lt;/span&gt; ##problem.content##\n&lt;p&gt;##ENDFOREACHproblems##&lt;/p&gt;\n&lt;div class=\"description b\"&gt;##lang.change.numberoftasks##&#160;: ##change.numberoftasks##&lt;/div&gt;\n&lt;p&gt;##FOREACHtasks##&lt;/p&gt;\n&lt;div class=\"description b\"&gt;&lt;strong&gt;[##task.date##] &lt;/strong&gt;&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.task.author##&lt;/span&gt; ##task.author##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.task.description##&lt;/span&gt; ##task.description##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.task.time##&lt;/span&gt; ##task.time##&lt;br /&gt; &lt;span style=\"color: #8b8c8f; font-weight: bold; text-decoration: underline;\"&gt; ##lang.task.category##&lt;/span&gt; ##task.category##&lt;/div&gt;\n&lt;p&gt;##ENDFOREACHtasks##&lt;/p&gt;\n&lt;/div&gt;'),(20,20,'','##mailcollector.action##','##FOREACHmailcollectors##\n##lang.mailcollector.name## : ##mailcollector.name##\n##lang.mailcollector.errors## : ##mailcollector.errors##\n##mailcollector.url##\n##ENDFOREACHmailcollectors##','&lt;p&gt;##FOREACHmailcollectors##&lt;br /&gt;##lang.mailcollector.name## : ##mailcollector.name##&lt;br /&gt; ##lang.mailcollector.errors## : ##mailcollector.errors##&lt;br /&gt;&lt;a href=\"##mailcollector.url##\"&gt;##mailcollector.url##&lt;/a&gt;&lt;br /&gt; ##ENDFOREACHmailcollectors##&lt;/p&gt;\n&lt;p&gt;&lt;/p&gt;'),(21,21,'','##project.action## ##project.name## ##project.code##','##lang.project.url## : ##project.url##\n\n##lang.project.description##\n\n##lang.project.name## : ##project.name##\n##lang.project.code## : ##project.code##\n##lang.project.manager## : ##project.manager##\n##lang.project.managergroup## : ##project.managergroup##\n##lang.project.creationdate## : ##project.creationdate##\n##lang.project.priority## : ##project.priority##\n##lang.project.state## : ##project.state##\n##lang.project.type## : ##project.type##\n##lang.project.description## : ##project.description##\n\n##lang.project.numberoftasks## : ##project.numberoftasks##\n\n\n\n##FOREACHtasks##\n\n[##task.creationdate##]\n##lang.task.name## : ##task.name##\n##lang.task.state## : ##task.state##\n##lang.task.type## : ##task.type##\n##lang.task.percent## : ##task.percent##\n##lang.task.description## : ##task.description##\n\n##ENDFOREACHtasks##','&lt;p&gt;##lang.project.url## : &lt;a href=\"##project.url##\"&gt;##project.url##&lt;/a&gt;&lt;/p&gt;\n&lt;p&gt;&lt;strong&gt;##lang.project.description##&lt;/strong&gt;&lt;/p&gt;\n&lt;p&gt;##lang.project.name## : ##project.name##&lt;br /&gt;##lang.project.code## : ##project.code##&lt;br /&gt; ##lang.project.manager## : ##project.manager##&lt;br /&gt;##lang.project.managergroup## : ##project.managergroup##&lt;br /&gt; ##lang.project.creationdate## : ##project.creationdate##&lt;br /&gt;##lang.project.priority## : ##project.priority## &lt;br /&gt;##lang.project.state## : ##project.state##&lt;br /&gt;##lang.project.type## : ##project.type##&lt;br /&gt;##lang.project.description## : ##project.description##&lt;/p&gt;\n&lt;p&gt;##lang.project.numberoftasks## : ##project.numberoftasks##&lt;/p&gt;\n&lt;div&gt;\n&lt;p&gt;##FOREACHtasks##&lt;/p&gt;\n&lt;div&gt;&lt;strong&gt;[##task.creationdate##] &lt;/strong&gt;&lt;br /&gt; ##lang.task.name## : ##task.name##&lt;br /&gt;##lang.task.state## : ##task.state##&lt;br /&gt;##lang.task.type## : ##task.type##&lt;br /&gt;##lang.task.percent## : ##task.percent##&lt;br /&gt;##lang.task.description## : ##task.description##&lt;/div&gt;\n&lt;p&gt;##ENDFOREACHtasks##&lt;/p&gt;\n&lt;/div&gt;'),(22,22,'','##projecttask.action## ##projecttask.name##','##lang.projecttask.url## : ##projecttask.url##\n\n##lang.projecttask.description##\n\n##lang.projecttask.name## : ##projecttask.name##\n##lang.projecttask.project## : ##projecttask.project##\n##lang.projecttask.creationdate## : ##projecttask.creationdate##\n##lang.projecttask.state## : ##projecttask.state##\n##lang.projecttask.type## : ##projecttask.type##\n##lang.projecttask.description## : ##projecttask.description##\n\n##lang.projecttask.numberoftasks## : ##projecttask.numberoftasks##\n\n\n\n##FOREACHtasks##\n\n[##task.creationdate##]\n##lang.task.name## : ##task.name##\n##lang.task.state## : ##task.state##\n##lang.task.type## : ##task.type##\n##lang.task.percent## : ##task.percent##\n##lang.task.description## : ##task.description##\n\n##ENDFOREACHtasks##','&lt;p&gt;##lang.projecttask.url## : &lt;a href=\"##projecttask.url##\"&gt;##projecttask.url##&lt;/a&gt;&lt;/p&gt;\n&lt;p&gt;&lt;strong&gt;##lang.projecttask.description##&lt;/strong&gt;&lt;/p&gt;\n&lt;p&gt;##lang.projecttask.name## : ##projecttask.name##&lt;br /&gt;##lang.projecttask.project## : &lt;a href=\"##projecttask.projecturl##\"&gt;##projecttask.project##&lt;/a&gt;&lt;br /&gt;##lang.projecttask.creationdate## : ##projecttask.creationdate##&lt;br /&gt;##lang.projecttask.state## : ##projecttask.state##&lt;br /&gt;##lang.projecttask.type## : ##projecttask.type##&lt;br /&gt;##lang.projecttask.description## : ##projecttask.description##&lt;/p&gt;\n&lt;p&gt;##lang.projecttask.numberoftasks## : ##projecttask.numberoftasks##&lt;/p&gt;\n&lt;div&gt;\n&lt;p&gt;##FOREACHtasks##&lt;/p&gt;\n&lt;div&gt;&lt;strong&gt;[##task.creationdate##] &lt;/strong&gt;&lt;br /&gt;##lang.task.name## : ##task.name##&lt;br /&gt;##lang.task.state## : ##task.state##&lt;br /&gt;##lang.task.type## : ##task.type##&lt;br /&gt;##lang.task.percent## : ##task.percent##&lt;br /&gt;##lang.task.description## : ##task.description##&lt;/div&gt;\n&lt;p&gt;##ENDFOREACHtasks##&lt;/p&gt;\n&lt;/div&gt;'),(23,23,'','##objectlock.action##','##objectlock.type## ###objectlock.id## - ##objectlock.name##\n\n      ##lang.objectlock.url##\n      ##objectlock.url##\n\n      ##lang.objectlock.date_mod##\n      ##objectlock.date_mod##\n\n      Hello ##objectlock.lockedby.firstname##,\n      Could go to this item and unlock it for me?\n      Thank you,\n      Regards,\n      ##objectlock.requester.firstname##','&lt;table&gt;\n      &lt;tbody&gt;\n      &lt;tr&gt;&lt;th colspan=\"2\"&gt;&lt;a href=\"##objectlock.url##\"&gt;##objectlock.type## ###objectlock.id## - ##objectlock.name##&lt;/a&gt;&lt;/th&gt;&lt;/tr&gt;\n      &lt;tr&gt;\n      &lt;td&gt;##lang.objectlock.url##&lt;/td&gt;\n      &lt;td&gt;##objectlock.url##&lt;/td&gt;\n      &lt;/tr&gt;\n      &lt;tr&gt;\n      &lt;td&gt;##lang.objectlock.date_mod##&lt;/td&gt;\n      &lt;td&gt;##objectlock.date_mod##&lt;/td&gt;\n      &lt;/tr&gt;\n      &lt;/tbody&gt;\n      &lt;/table&gt;\n      &lt;p&gt;&lt;span style=\"font-size: small;\"&gt;Hello ##objectlock.lockedby.firstname##,&lt;br /&gt;Could go to this item and unlock it for me?&lt;br /&gt;Thank you,&lt;br /&gt;Regards,&lt;br /&gt;##objectlock.requester.firstname## ##objectlock.requester.lastname##&lt;/span&gt;&lt;/p&gt;'),(24,24,'','##savedsearch.action## ##savedsearch.name##','##savedsearch.type## ###savedsearch.id## - ##savedsearch.name##\n\n      ##savedsearch.message##\n\n      ##lang.savedsearch.url##\n      ##savedsearch.url##\n\n      Regards,','&lt;table&gt;\n      &lt;tbody&gt;\n      &lt;tr&gt;&lt;th colspan=\"2\"&gt;&lt;a href=\"##savedsearch.url##\"&gt;##savedsearch.type## ###savedsearch.id## - ##savedsearch.name##&lt;/a&gt;&lt;/th&gt;&lt;/tr&gt;\n      &lt;tr&gt;&lt;td colspan=\"2\"&gt;&lt;a href=\"##savedsearch.url##\"&gt;##savedsearch.message##&lt;/a&gt;&lt;/td&gt;&lt;/tr&gt;\n      &lt;tr&gt;\n      &lt;td&gt;##lang.savedsearch.url##&lt;/td&gt;\n      &lt;td&gt;##savedsearch.url##&lt;/td&gt;\n      &lt;/tr&gt;\n      &lt;/tbody&gt;\n      &lt;/table&gt;\n      &lt;p&gt;&lt;span style=\"font-size: small;\"&gt;Hello &lt;br /&gt;Regards,&lt;/span&gt;&lt;/p&gt;'),(25,25,'','##certificate.action##  ##certificate.name##','##lang.certificate.entity## : ##certificate.entity##\n\n##lang.certificate.serial## : ##certificate.serial##\n\n##lang.certificate.expirationdate## : ##certificate.expirationdate##\n\n##certificate.url##','&lt;p&gt;\n##lang.certificate.entity## : ##certificate.entity##&lt;br /&gt;\n&lt;br /&gt;##lang.certificate.name## : ##certificate.name##&lt;br /&gt;\n##lang.certificate.serial## : ##certificate.serial##&lt;br /&gt;\n##lang.certificate.expirationdate## : ##certificate.expirationdate##\n&lt;br /&gt; &lt;a href=\"##certificate.url##\"&gt; ##certificate.url##\n&lt;/a&gt;&lt;br /&gt;\n&lt;/p&gt;'),(26,26,'','##domain.action## : ##domain.name##','##lang.domain.entity## :##domain.entity##\n   ##lang.domain.name## : ##domain.name## - ##lang.domain.dateexpiration## : ##domain.dateexpiration##','&lt;p&gt;##lang.domain.entity## :##domain.entity##&lt;br /&gt; &lt;br /&gt;\n                        ##lang.domain.name##  : ##domain.name## - ##lang.domain.dateexpiration## :  ##domain.dateexpiration##&lt;br /&gt;\n                        &lt;/p&gt;'),(27,27,'','##user.action##','##user.realname## ##user.firstname##,\n\n##IFuser.password.has_expired=1##\n##lang.password.has_expired.information##\n##ENDIFuser.password.has_expired##\n##ELSEuser.password.has_expired##\n##lang.password.expires_soon.information##\n##ENDELSEuser.password.has_expired##\n##lang.user.password.expiration.date##: ##user.password.expiration.date##\n##IFuser.account.lock.date##\n##lang.user.account.lock.date##: ##user.account.lock.date##\n##ENDIFuser.account.lock.date##\n\n##password.update.link## ##user.password.update.url##','&lt;p&gt;&lt;strong&gt;##user.realname## ##user.firstname##&lt;/strong&gt;&lt;/p&gt;\n\n##IFuser.password.has_expired=1##\n&lt;p&gt;##lang.password.has_expired.information##&lt;/p&gt;\n##ENDIFuser.password.has_expired##\n##ELSEuser.password.has_expired##\n&lt;p&gt;##lang.password.expires_soon.information##&lt;/p&gt;\n##ENDELSEuser.password.has_expired##\n&lt;p&gt;##lang.user.password.expiration.date##: ##user.password.expiration.date##&lt;/p&gt;\n##IFuser.account.lock.date##\n&lt;p&gt;##lang.user.account.lock.date##: ##user.account.lock.date##&lt;/p&gt;\n##ENDIFuser.account.lock.date##\n\n&lt;p&gt;##lang.password.update.link## &lt;a href=\"##user.password.update.url##\"&gt;##user.password.update.url##&lt;/a&gt;&lt;/p&gt;'),(28,28,'','##lang.plugins_updates_available##','##lang.plugins_updates_available##\n\n##FOREACHplugins##\n##plugin.name## :##plugin.old_version## -&gt; ##plugin.version##\n##ENDFOREACHplugins##\n\n##lang.marketplace.url## : ##marketplace.url##','&lt;p&gt;##lang.plugins_updates_available##&lt;/p&gt;\n&lt;ul&gt;##FOREACHplugins##\n&lt;li&gt;##plugin.name## :##plugin.old_version## -&gt; ##plugin.version##&lt;/li&gt;\n##ENDFOREACHplugins##&lt;/ul&gt;\n&lt;p&gt;##lang.marketplace.url## : &lt;a title=\"##lang.marketplace.url##\" href=\"##marketplace.url##\" target=\"_blank\" rel=\"noopener\"&gt;##marketplace.url##&lt;/a&gt;&lt;/p&gt;'),(29,29,'','##ticket.action## ##ticket.title##','\r\n\r\n\r\n\r\neVOLVE Suporte\r\n\r\nCentral de Atendimento ao Cliente\r\n\r\n\r\n\r\n\r\n\r\nOlá ##ticket.authors##,\r\n\r\n Informamos que seu chamado \"##ticket.title##\" contém uma atualização, confira a resposta clicando no botão abaixo:\r\n\r\n &#60; ##ticket.id## &#62;\r\n\r\n\r\nSinta-se a vontade para acessar o Sistema para interagir ou buscar maiores detalhes sobre este atendimento a qualquer momento!\r\n\r\nAcessando o sistema você pode:\r\n\r\nAcompanhar em tempo real seus atendimentos.\r\nAbrir novas requisições, reduzindo o tempo de atendimento.\r\nAjudar a melhorar nosso atendimento por meio de avaliações.\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n© 2023 eVOLVE Gestão Empresarial - Todos os direitos reservados.','&#60;table style=\"border-spacing: 0px; border-collapse: collapse; width: 100%;\" border=\"0\" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\"&#62;\r\n&#60;tbody&#62;\r\n&#60;tr&#62;\r\n&#60;td class=\"x_outer\" style=\"font-family: Arial, sans-serif; min-width: 600px; border-collapse: collapse; background-color: #ebeff2; width: 100%;\" valign=\"top\"&#62;\r\n&#60;table id=\"x_boxing\" class=\"x_m_boxing\" style=\"border-spacing: 0; border-collapse: collapse; margin: 0 auto 0 auto;\" border=\"0\" width=\"640\" cellspacing=\"0\" cellpadding=\"0\" align=\"center\"&#62;\r\n&#60;tbody&#62;\r\n&#60;tr&#62;\r\n&#60;td id=\"x_template-wrapper\" class=\"x_mktoContainer x_boxedbackground\" style=\"word-break: break-word; font-family: Arial,sans-serif; border-collapse: collapse;\"&#62;\r\n&#60;p&#62; &#60;/p&#62;\r\n&#60;table id=\"x_hero\" class=\"x_mktoModule x_m_hero\" style=\"border-spacing: 0; border-collapse: collapse;\" border=\"0\" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\"&#62;\r\n&#60;tbody&#62;\r\n&#60;tr&#62;\r\n&#60;td class=\"x_background\" valign=\"top\" bgcolor=\"#232D37\" width=\"640\" height=\"99px\" data-imagetype=\"External\"&#62;\r\n&#60;div style=\"text-align: center;\"&#62;\r\n&#60;table class=\"x_table600\" style=\"border-spacing: 0; border-collapse: collapse; margin: 0 auto 0 auto;\" border=\"0\" width=\"580\" cellspacing=\"0\" cellpadding=\"0\" align=\"center\"&#62;\r\n&#60;tbody&#62;\r\n&#60;tr&#62;\r\n&#60;td class=\"x_primary-font x_subtitle\" style=\"word-break: break-word; font-family: Arial,sans-serif; text-align: left; color: black; font-weight: bold; font-size: 17px; border-collapse: collapse; padding-top: 5px;\"&#62; &#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;tr&#62;\r\n&#60;td class=\"x_primary-font x_title\" style=\"word-break: break-word; font-family: Arial,sans-serif; font-size: 60px; line-height: 30px; color: #32ad84; text-align: left; border-collapse: collapse; padding-bottom: 30px; padding-top: 35px;\"&#62;\r\n&#60;div id=\"x_title\" class=\"x_mktoText\"&#62;\r\n&#60;div style=\"text-align: center;\"&#62;&#60;span style=\"color: #ffffff;\"&#62;&#60;span style=\"font-size: 24px;\"&#62;eVOLVE Suporte&#60;/span&#62;&#60;/span&#62;&#60;br&#62;\r\n&#60;div style=\"text-align: center;\"&#62;&#60;span style=\"font-size: 18px;\"&#62; &#60;span style=\"color: #ffffff;\"&#62; Central de Atendimento ao Cliente &#60;/span&#62; &#60;/span&#62;&#60;/div&#62;\r\n&#60;/div&#62;\r\n&#60;/div&#62;\r\n&#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;tr&#62;\r\n&#60;td class=\"x_primary-font x_subtitle\" style=\"word-break: break-word; font-family: Arial,sans-serif; text-align: left; color: black; font-weight: bold; font-size: 17px; border-collapse: collapse; padding-top: 20px;\"&#62; &#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;/tbody&#62;\r\n&#60;/table&#62;\r\n&#60;/div&#62;\r\n&#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;/tbody&#62;\r\n&#60;/table&#62;\r\n&#60;table id=\"x_free-text\" class=\"x_mktoModule x_m_free-text\" style=\"border-spacing: 0; border-collapse: collapse;\" border=\"0\" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\" align=\"center\"&#62;\r\n&#60;tbody&#62;\r\n&#60;tr&#62;\r\n&#60;td style=\"word-break: break-word; font-family: Arial,sans-serif; border-collapse: collapse; background-color: #ffffff;\" valign=\"top\" bgcolor=\"#FFFFFF\"&#62;\r\n&#60;div style=\"text-align: center;\"&#62;\r\n&#60;table class=\"x_table600\" style=\"border-spacing: 0; border-collapse: collapse; margin: 0 auto 0 auto;\" border=\"0\" width=\"580\" cellspacing=\"0\" cellpadding=\"0\" align=\"center\"&#62;\r\n&#60;tbody&#62;\r\n&#60;tr&#62;\r\n&#60;td style=\"word-break: break-word; font-family: Arial,sans-serif; border-collapse: collapse; line-height: 25px; font-size: 25px;\" height=\"25px\"&#62; &#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;tr&#62;\r\n&#60;td class=\"x_primary-font x_text\" style=\"word-break: break-word; font-family: Arial,sans-serif; font-size: 14px; color: #333333; line-height: 170%; border-collapse: collapse;\"&#62;\r\n&#60;div id=\"x_text4\" class=\"x_mktoText\"&#62;\r\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 16px;\"&#62; Olá ##ticket.authors##, &#60;/span&#62;&#60;/p&#62;\r\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 16px;\"&#62; Informamos que seu chamado \"&#60;strong&#62;##ticket.title##&#60;/strong&#62;\" contém uma atualização, confira a resposta clicando no botão abaixo:&#60;/span&#62;&#60;/p&#62;\r\n&#60;div style=\"text-align: center;\"&#62;&#60;strong&#62;&#60;a class=\"x_primary-font x_button\" style=\"display: inline-block; font-size: 14px; font-family: Arial,sans-serif; color: white; text-decoration: none; background-color: #f18900; border-bottom-left-radius: 4px; border-top-left-radius: 4px; border-bottom-right-radius: 4px; border-top-right-radius: 4px; padding: 12px 18px 12px 18px; border: 1px solid #FFFFFF;\" href=\"##ticket.url##\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\"&#62; &#38;lt; ##ticket.id## &#38;gt;&#60;/a&#62;&#60;/strong&#62;&#60;/div&#62;\r\n&#60;div style=\"text-align: center;\"&#62; &#60;/div&#62;\r\n&#60;p&#62;&#60;span style=\"font-size: 16px;\"&#62;Sinta-se a vontade para acessar o Sistema para interagir ou buscar maiores detalhes sobre este atendimento a qualquer momento! &#60;/span&#62;&#60;/p&#62;\r\n&#60;p&#62;&#60;span style=\"font-size: 16px;\"&#62; Acessando o sistema você pode: &#60;/span&#62;&#60;/p&#62;\r\n&#60;ul&#62;\r\n&#60;li&#62;&#60;span style=\"font-size: 14px;\"&#62; Acompanhar em tempo real seus atendimentos. &#60;/span&#62;&#60;/li&#62;\r\n&#60;li&#62;&#60;span style=\"font-size: 14px;\"&#62; Abrir novas requisições, reduzindo o tempo de atendimento. &#60;/span&#62;&#60;/li&#62;\r\n&#60;li&#62;&#60;span style=\"font-size: 14px;\"&#62; Ajudar a melhorar nosso atendimento por meio de avaliações. &#60;/span&#62;&#60;/li&#62;\r\n&#60;/ul&#62;\r\n&#60;/div&#62;\r\n&#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;tr&#62;\r\n&#60;td style=\"word-break: break-word; font-family: Arial,sans-serif; border-collapse: collapse; line-height: 5px; font-size: 5px;\" height=\"5px\"&#62; &#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;/tbody&#62;\r\n&#60;/table&#62;\r\n&#60;/div&#62;\r\n&#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;/tbody&#62;\r\n&#60;/table&#62;\r\n&#60;table id=\"x_standard-image\" class=\"x_mktoModule x_m_standard-image\" style=\"border-spacing: 0; border-collapse: collapse;\" border=\"0\" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\" align=\"center\"&#62;\r\n&#60;tbody&#62;\r\n&#60;tr&#62;\r\n&#60;td style=\"word-break: break-word; font-family: Arial,sans-serif; border-collapse: collapse; background-color: #ffffff;\" valign=\"top\" bgcolor=\"#FFFFFF\"&#62;\r\n&#60;div style=\"text-align: center;\"&#62;\r\n&#60;table class=\"x_table600\" style=\"border-spacing: 0; border-collapse: collapse; margin: 0 auto 0 auto;\" border=\"0\" width=\"640\" cellspacing=\"0\" cellpadding=\"0\" align=\"center\"&#62;\r\n&#60;tbody&#62;\r\n&#60;tr&#62;\r\n&#60;td style=\"word-break: break-word; font-family: Arial,sans-serif; border-collapse: collapse; line-height: 20px; font-size: 20px;\" height=\"20px\"&#62; &#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;/tbody&#62;\r\n&#60;/table&#62;\r\n&#60;/div&#62;\r\n&#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;/tbody&#62;\r\n&#60;/table&#62;\r\n&#60;table id=\"x_title5\" class=\"x_mktoModule x_m_title\" style=\"border-spacing: 0; border-collapse: collapse; font-family: Arial,sans-serif; text-align: center; color: #32ad84;\" border=\"0\" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\" align=\"center\"&#62;\r\n&#60;tbody&#62;\r\n&#60;tr&#62;\r\n&#60;td class=\"x_background\" style=\"word-break: break-word; font-family: Arial,sans-serif; border-collapse: collapse; background-color: #ffffff;\" valign=\"top\" bgcolor=\"#ffffff\"&#62; &#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;/tbody&#62;\r\n&#60;/table&#62;\r\n&#60;table id=\"x_footer\" class=\"x_mktoModule x_m_footer\" style=\"border-spacing: 0; border-collapse: collapse;\" border=\"0\" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\" align=\"center\"&#62;\r\n&#60;tbody&#62;\r\n&#60;tr&#62;\r\n&#60;td style=\"word-break: break-word; font-family: Arial,sans-serif; border-collapse: collapse; background-color: #232d37; border-bottom-left-radius: 10px; border-bottom-right-radius: 10px;\" valign=\"top\" bgcolor=\"#232D37\"&#62;\r\n&#60;div style=\"text-align: center;\"&#62;\r\n&#60;table class=\"x_table600\" style=\"border-spacing: 0; border-collapse: collapse; margin: 0 auto 0 auto;\" border=\"0\" width=\"580\" cellspacing=\"0\" cellpadding=\"0\" align=\"center\"&#62;\r\n&#60;tbody&#62;\r\n&#60;tr&#62;\r\n&#60;td style=\"word-break: break-word; font-family: Arial,sans-serif; border-collapse: collapse; line-height: 20px; font-size: 20px;\" height=\"20px\"&#62; &#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;tr&#62;\r\n&#60;td style=\"word-break: break-word; font-family: Arial,sans-serif; border-collapse: collapse;\"&#62; &#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;tr&#62;\r\n&#60;td style=\"word-break: break-word; font-family: Arial,sans-serif; border-collapse: collapse;\"&#62; &#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;/tbody&#62;\r\n&#60;/table&#62;\r\n&#60;/div&#62;\r\n&#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;/tbody&#62;\r\n&#60;/table&#62;\r\n&#60;table id=\"x_blankSpacea6849bce-b5d6-421a-9901-67787c142474\" class=\"x_mktoModule x_m_blankSpace\" style=\"border-spacing: 0; border-collapse: collapse;\" border=\"0\" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\" align=\"center\"&#62;\r\n&#60;tbody&#62;\r\n&#60;tr&#62;\r\n&#60;td style=\"word-break: break-word; font-family: Arial,sans-serif; border-collapse: collapse; background-color: #ebeff2;\" valign=\"top\" bgcolor=\"#EBEFF2\"&#62;\r\n&#60;table class=\"x_table600\" style=\"border-spacing: 0px; border-collapse: collapse; margin: 0px auto; height: 61px;\" border=\"0\" width=\"452\" cellspacing=\"0\" cellpadding=\"0\" align=\"center\"&#62;\r\n&#60;tbody&#62;\r\n&#60;tr&#62;\r\n&#60;td class=\"x_primary-font x_title\" style=\"font-family: Arial, sans-serif; font-size: 60px; line-height: 90%; color: #32ad84; text-align: left; border-collapse: collapse; width: 450px;\"&#62;\r\n&#60;div id=\"x_copyright\" class=\"x_mktoText\"&#62;\r\n&#60;div class=\"x_p1\" style=\"text-align: center;\"&#62;&#60;span style=\"color: #828f9d; font-size: 12px;\"&#62; © 2023 eVOLVE Gestão Empresarial - Todos os direitos reservados. &#60;/span&#62;&#60;/div&#62;\r\n&#60;/div&#62;\r\n&#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;/tbody&#62;\r\n&#60;/table&#62;\r\n&#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;/tbody&#62;\r\n&#60;/table&#62;\r\n&#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;/tbody&#62;\r\n&#60;/table&#62;\r\n&#60;/td&#62;\r\n&#60;/tr&#62;\r\n&#60;/tbody&#62;\r\n&#60;/table&#62;'),(35,35,'','Sua requisição foi salva','Olá,\\nSua requisição do GLPI foi salva com sucesso com o número ##formcreator.request_id## e transmitido para a equipe de helpdesk.\\nVocê pode ver suas respostas no seguinte link:\\n##formcreator.validation_link##','<p>Olá,<br />Sua requisição do GLPI foi salva com sucesso com o número ##formcreator.request_id## e transmitido para a equipe de helpdesk.<br />Você pode ver suas respostas no seguinte link:<br />##formcreator.validation_link##</p>'),(36,36,'','Um formulário vindo do GLPI necessita ser validado','Olá,\\nUm formulário do GLPI precisa ser validado e você foi escolhido como validador.\\nVocê pode acessá-lo clicando neste link:\\n##formcreator.validation_link##','<p>Olá,<br />Um formulário do GLPI precisa ser validado e você foi escolhido como validador.<br />Você pode acessá-lo clicando neste link:<br />##formcreator.validation_link##</p>'),(37,37,'','Seu formulário foi recusado pelo validador','Olá,\\nLamentamos informar que o seu formulário foi recusado pelo validador pelo motivo abaixo:\\n##formcreator.validation_comment##\\n\\nVocê pode modificá-lo e re-submetê-lo clicando neste link:\\n##formcreator.validation_link##','<p>Olá,<br />Lamentamos informar que o seu formulário foi recusado pelo validador pelo motivo abaixo:<br />##formcreator.validation_comment##<br /><br />Você pode modificá-lo e re-submetê-lo clicando neste link:<br />##formcreator.validation_link##</p>'),(38,38,'','Seu formulário foi aceito pelo validador','Olá,\\nTemos a satisfação de informá-lo que o seu formulário foi aceito pelo validador.\\nSua solicitação será considerada em breve.','<p>Olá,<br />Temos a satisfação de informá-lo que o seu formulário foi aceito pelo validador.<br />Sua solicitação será considerada em breve.</p>'),(39,39,'','Seu formulário foi deletado por um administrador','Olá,\\nNós lamentamos informar que a sua solicitação não pode ser considerada e foi deletada por um administrador.','<p>Olá,<br />Nós lamentamos informar que a sua solicitação não pode ser considerada e foi deletada por um administrador.</p>'),(40,40,'','Relatórios de estatísticas GLPI','Olá,\n\nOs relatórios estão disponíveis no GLPI.\nVocê vai encontrar anexo a este e-mail.\n\n','\n<p>Olá,</p>\n\n<p>Os relatórios estão disponíveis no GLPI.<br />\nVocê vai encontrar anexo a este e-mail.</p>\n'),(41,41,'','##lang.task.title## - ##task.name##','##lang.task.url##  : ##task.url##\n\n   ##lang.task.client## : ##task.client##\n   ##IFtask.name####lang.task.name## : ##task.name##\n   ##ENDIFtask.name## ##IFtask.type####lang.task.type## : ##task.type##\n   ##ENDIFtask.type## ##IFtask.users####lang.task.users## : ##task.users##\n   ##ENDIFtask.users## ##lang.task.status## : ##task.status##\n   ##IFtask.comment####lang.task.comment## : ##task.comment##\n   ##ENDIFtask.comment## ','&lt;p&gt;&lt;span style=\"font-family: Verdana; font-size: 11px; text-align: left;\"&gt;\n                        &lt;strong&gt;##lang.task.url##\n                        &lt;/strong&gt; :\n                        &lt;a href=\"##task.url##\"&gt;##task.url##\n                        &lt;/a&gt;&lt;/span&gt; &lt;br /&gt;&lt;br /&gt;\n                        &lt;span style=\"font-family: Verdana; font-size: 11px; text-align: left;\"&gt;\n                        &lt;strong&gt;##lang.task.client##&lt;/strong&gt; : ##task.client##\n                        &lt;/span&gt; &lt;br /&gt; ##IFtask.name##\n                        &lt;span style=\"font-family: Verdana; font-size: 11px; text-align: left;\"&gt;\n                        &lt;strong&gt;##lang.task.name##&lt;/strong&gt; : ##task.name##\n                        &lt;br /&gt;&lt;/span&gt;##ENDIFtask.name## ##IFtask.type##\n                        &lt;span style=\"font-family: Verdana; font-size: 11px; text-align: left;\"&gt;\n                        &lt;strong&gt;##lang.task.type##&lt;/strong&gt; :  ##task.type##&lt;br /&gt;\n                        &lt;/span&gt;##ENDIFtask.type## \n                        &lt;span style=\"font-family: Verdana; font-size: 11px; text-align: left;\"&gt;\n                        &lt;strong&gt;##lang.task.status##&lt;/strong&gt; :  ##task.status##&lt;br /&gt;\n                        &lt;/span&gt; ##IFtask.users##\n                        &lt;span style=\"font-family: Verdana; font-size: 11px; text-align: left;\"&gt;\n                        &lt;strong&gt;##lang.task.users##&lt;/strong&gt; :  ##task.users##&lt;br /&gt;\n                        &lt;/span&gt;##ENDIFtask.users## ##IFtask.comment##\n                        &lt;span style=\"font-family: Verdana; font-size: 11px; text-align: left;\"&gt;\n                        &lt;strong&gt;##lang.task.comment##&lt;/strong&gt; :  ##task.comment##\n                        &lt;br /&gt;&lt;/span&gt;##ENDIFtask.comment##');

--
-- Table structure for table `glpi_notimportedemails`
--

CREATE TABLE `glpi_notimportedemails` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `from` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `to` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `mailcollectors_id` int(10) unsigned NOT NULL DEFAULT '0',
  `date` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  `subject` text COLLATE utf8mb4_unicode_ci,
  `messageid` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `reason` int(11) NOT NULL DEFAULT '0',
  `users_id` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  KEY `users_id` (`users_id`),
  KEY `mailcollectors_id` (`mailcollectors_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_notimportedemails`
--


--
-- Table structure for table `glpi_objectlocks`
--

CREATE TABLE `glpi_objectlocks` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `itemtype` varchar(100) COLLATE utf8mb4_unicode_ci NOT NULL COMMENT 'Type of locked object',
  `items_id` int(10) unsigned NOT NULL COMMENT 'RELATION to various tables, according to itemtype (ID)',
  `users_id` int(10) unsigned NOT NULL COMMENT 'id of the locker',
  `date` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  PRIMARY KEY (`id`),
  UNIQUE KEY `item` (`itemtype`,`items_id`),
  KEY `users_id` (`users_id`),
  KEY `date` (`date`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_objectlocks`
--


--
-- Table structure for table `glpi_olalevelactions`
--

CREATE TABLE `glpi_olalevelactions` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `olalevels_id` int(10) unsigned NOT NULL DEFAULT '0',
  `action_type` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `field` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `value` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  PRIMARY KEY (`id`),
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) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_olalevelactions`
--


--
-- Table structure for table `glpi_olalevelcriterias`
--

CREATE TABLE `glpi_olalevelcriterias` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `olalevels_id` int(10) unsigned NOT NULL DEFAULT '0',
  `criteria` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `condition` int(11) NOT NULL DEFAULT '0' COMMENT 'see define.php PATTERN_* and REGEX_* constant',
  `pattern` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `olalevels_id` (`olalevels_id`),
  KEY `condition` (`condition`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_olalevelcriterias`
--


--
-- Table structure for table `glpi_olalevels`
--

CREATE TABLE `glpi_olalevels` (
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  `name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `olas_id` int(10) unsigned NOT NULL DEFAULT '0',
  `execution_time` int(11) NOT NULL,
  `is_active` tinyint(4) NOT NULL DEFAULT '1',
  `entities_id` int(10) unsigned NOT NULL DEFAULT '0',
  `is_recursive` tinyint(4) NOT NULL DEFAULT '0',
  `match` char(10) COLLATE utf8mb4_unicode_ci DEFAULT NULL COMMENT 'see define.php *_MATCHING constant',
  `uuid` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `name` (`name`),
  KEY `entities_id` (`entities_id`),
  KEY `is_recursive` (`is_recursive`),
  KEY `is_active` (`is_active`),
  KEY `olas_id` (`olas_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_olalevels`
--


--
-- Table structure for table `glpi_olalevels_tickets`
--

CREATE TABLE `glpi_olalevels_tickets` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `tickets_id` int(10) unsigned NOT NULL DEFAULT '0',
  `olalevels_id` int(10) unsigned NOT NULL DEFAULT '0',
  `date` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  UNIQUE KEY `unicity` (`tickets_id`,`olalevels_id`),
  KEY `olalevels_id` (`olalevels_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_olalevels_tickets`
--


--
-- Table structure for table `glpi_olas`
--

CREATE TABLE `glpi_olas` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `entities_id` int(10) unsigned NOT NULL DEFAULT '0',
  `is_recursive` tinyint(4) NOT NULL DEFAULT '0',
  `type` int(11) NOT NULL DEFAULT '0',
  `comment` text COLLATE utf8mb4_unicode_ci,
  `number_time` int(11) NOT NULL,
  `use_ticket_calendar` tinyint(4) NOT NULL DEFAULT '0',
  `calendars_id` int(10) unsigned NOT NULL DEFAULT '0',
  `date_mod` timestamp NULL DEFAULT NULL,
  `definition_time` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `end_of_working_day` tinyint(4) NOT NULL DEFAULT '0',
  `date_creation` timestamp NULL DEFAULT NULL,
  `slms_id` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  KEY `name` (`name`),
  KEY `entities_id` (`entities_id`),
  KEY `is_recursive` (`is_recursive`),
  KEY `date_mod` (`date_mod`),
  KEY `date_creation` (`date_creation`),
  KEY `calendars_id` (`calendars_id`),
  KEY `slms_id` (`slms_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_olas`
--


--
-- Table structure for table `glpi_operatingsystemarchitectures`
--

CREATE TABLE `glpi_operatingsystemarchitectures` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8mb4_unicode_ci,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `name` (`name`),
  KEY `date_mod` (`date_mod`),
  KEY `date_creation` (`date_creation`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_operatingsystemarchitectures`
--


--
-- Table structure for table `glpi_operatingsystemeditions`
--

CREATE TABLE `glpi_operatingsystemeditions` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8mb4_unicode_ci,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `name` (`name`),
  KEY `date_creation` (`date_creation`),
  KEY `date_mod` (`date_mod`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_operatingsystemeditions`
--


--
-- Table structure for table `glpi_operatingsystemkernels`
--

CREATE TABLE `glpi_operatingsystemkernels` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8mb4_unicode_ci,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `name` (`name`),
  KEY `date_creation` (`date_creation`),
  KEY `date_mod` (`date_mod`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_operatingsystemkernels`
--


--
-- Table structure for table `glpi_operatingsystemkernelversions`
--

CREATE TABLE `glpi_operatingsystemkernelversions` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `operatingsystemkernels_id` int(10) unsigned NOT NULL DEFAULT '0',
  `name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8mb4_unicode_ci,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `name` (`name`),
  KEY `operatingsystemkernels_id` (`operatingsystemkernels_id`),
  KEY `date_creation` (`date_creation`),
  KEY `date_mod` (`date_mod`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_operatingsystemkernelversions`
--


--
-- Table structure for table `glpi_operatingsystems`
--

CREATE TABLE `glpi_operatingsystems` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8mb4_unicode_ci,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `name` (`name`),
  KEY `date_mod` (`date_mod`),
  KEY `date_creation` (`date_creation`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_operatingsystems`
--


--
-- Table structure for table `glpi_operatingsystemservicepacks`
--

CREATE TABLE `glpi_operatingsystemservicepacks` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8mb4_unicode_ci,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `name` (`name`),
  KEY `date_mod` (`date_mod`),
  KEY `date_creation` (`date_creation`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_operatingsystemservicepacks`
--


--
-- Table structure for table `glpi_operatingsystemversions`
--

CREATE TABLE `glpi_operatingsystemversions` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8mb4_unicode_ci,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `name` (`name`),
  KEY `date_mod` (`date_mod`),
  KEY `date_creation` (`date_creation`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_operatingsystemversions`
--


--
-- Table structure for table `glpi_passivedcequipmentmodels`
--

CREATE TABLE `glpi_passivedcequipmentmodels` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8mb4_unicode_ci,
  `product_number` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `weight` int(11) NOT NULL DEFAULT '0',
  `required_units` int(11) NOT NULL DEFAULT '1',
  `depth` float NOT NULL DEFAULT '1',
  `power_connections` int(11) NOT NULL DEFAULT '0',
  `power_consumption` int(11) NOT NULL DEFAULT '0',
  `is_half_rack` tinyint(4) NOT NULL DEFAULT '0',
  `picture_front` text COLLATE utf8mb4_unicode_ci,
  `picture_rear` text COLLATE utf8mb4_unicode_ci,
  `pictures` text COLLATE utf8mb4_unicode_ci,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `name` (`name`),
  KEY `date_mod` (`date_mod`),
  KEY `date_creation` (`date_creation`),
  KEY `product_number` (`product_number`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_passivedcequipmentmodels`
--


--
-- Table structure for table `glpi_passivedcequipments`
--

CREATE TABLE `glpi_passivedcequipments` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `entities_id` int(10) unsigned NOT NULL DEFAULT '0',
  `is_recursive` tinyint(4) NOT NULL DEFAULT '0',
  `locations_id` int(10) unsigned NOT NULL DEFAULT '0',
  `serial` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `otherserial` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `passivedcequipmentmodels_id` int(10) unsigned DEFAULT NULL,
  `passivedcequipmenttypes_id` int(10) unsigned NOT NULL DEFAULT '0',
  `users_id_tech` int(10) unsigned NOT NULL DEFAULT '0',
  `groups_id_tech` int(10) unsigned NOT NULL DEFAULT '0',
  `is_template` tinyint(4) NOT NULL DEFAULT '0',
  `template_name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `is_deleted` tinyint(4) NOT NULL DEFAULT '0',
  `states_id` int(10) unsigned NOT NULL DEFAULT '0' COMMENT 'RELATION to states (id)',
  `comment` text COLLATE utf8mb4_unicode_ci,
  `manufacturers_id` int(10) unsigned NOT NULL DEFAULT '0',
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `name` (`name`),
  KEY `entities_id` (`entities_id`),
  KEY `is_recursive` (`is_recursive`),
  KEY `locations_id` (`locations_id`),
  KEY `passivedcequipmentmodels_id` (`passivedcequipmentmodels_id`),
  KEY `passivedcequipmenttypes_id` (`passivedcequipmenttypes_id`),
  KEY `users_id_tech` (`users_id_tech`),
  KEY `group_id_tech` (`groups_id_tech`),
  KEY `is_template` (`is_template`),
  KEY `is_deleted` (`is_deleted`),
  KEY `states_id` (`states_id`),
  KEY `manufacturers_id` (`manufacturers_id`),
  KEY `date_creation` (`date_creation`),
  KEY `date_mod` (`date_mod`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_passivedcequipments`
--


--
-- Table structure for table `glpi_passivedcequipmenttypes`
--

CREATE TABLE `glpi_passivedcequipmenttypes` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8mb4_unicode_ci,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `name` (`name`),
  KEY `date_mod` (`date_mod`),
  KEY `date_creation` (`date_creation`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_passivedcequipmenttypes`
--


--
-- Table structure for table `glpi_pcivendors`
--

CREATE TABLE `glpi_pcivendors` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `entities_id` int(10) unsigned NOT NULL DEFAULT '0',
  `is_recursive` tinyint(4) NOT NULL DEFAULT '0',
  `vendorid` varchar(4) COLLATE utf8mb4_unicode_ci NOT NULL,
  `deviceid` varchar(4) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8mb4_unicode_ci,
  `date_creation` timestamp NULL DEFAULT NULL,
  `date_mod` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  UNIQUE KEY `unicity` (`vendorid`,`deviceid`),
  KEY `deviceid` (`deviceid`),
  KEY `name` (`name`),
  KEY `entities_id` (`entities_id`),
  KEY `is_recursive` (`is_recursive`),
  KEY `date_mod` (`date_mod`),
  KEY `date_creation` (`date_creation`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_pcivendors`
--


--
-- Table structure for table `glpi_pdumodels`
--

CREATE TABLE `glpi_pdumodels` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8mb4_unicode_ci,
  `product_number` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `weight` int(11) NOT NULL DEFAULT '0',
  `required_units` int(11) NOT NULL DEFAULT '1',
  `depth` float NOT NULL DEFAULT '1',
  `power_connections` int(11) NOT NULL DEFAULT '0',
  `max_power` int(11) NOT NULL DEFAULT '0',
  `is_half_rack` tinyint(4) NOT NULL DEFAULT '0',
  `picture_front` text COLLATE utf8mb4_unicode_ci,
  `picture_rear` text COLLATE utf8mb4_unicode_ci,
  `pictures` text COLLATE utf8mb4_unicode_ci,
  `is_rackable` tinyint(4) NOT NULL DEFAULT '0',
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `name` (`name`),
  KEY `is_rackable` (`is_rackable`),
  KEY `product_number` (`product_number`),
  KEY `date_creation` (`date_creation`),
  KEY `date_mod` (`date_mod`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_pdumodels`
--


--
-- Table structure for table `glpi_pdus`
--

CREATE TABLE `glpi_pdus` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `entities_id` int(10) unsigned NOT NULL DEFAULT '0',
  `is_recursive` tinyint(4) NOT NULL DEFAULT '0',
  `locations_id` int(10) unsigned NOT NULL DEFAULT '0',
  `serial` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `otherserial` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `pdumodels_id` int(10) unsigned DEFAULT NULL,
  `users_id_tech` int(10) unsigned NOT NULL DEFAULT '0',
  `groups_id_tech` int(10) unsigned NOT NULL DEFAULT '0',
  `is_template` tinyint(4) NOT NULL DEFAULT '0',
  `template_name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `is_deleted` tinyint(4) NOT NULL DEFAULT '0',
  `states_id` int(10) unsigned NOT NULL DEFAULT '0' COMMENT 'RELATION to states (id)',
  `comment` text COLLATE utf8mb4_unicode_ci,
  `manufacturers_id` int(10) unsigned NOT NULL DEFAULT '0',
  `pdutypes_id` int(10) unsigned NOT NULL DEFAULT '0',
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `name` (`name`),
  KEY `entities_id` (`entities_id`),
  KEY `is_recursive` (`is_recursive`),
  KEY `locations_id` (`locations_id`),
  KEY `pdumodels_id` (`pdumodels_id`),
  KEY `users_id_tech` (`users_id_tech`),
  KEY `group_id_tech` (`groups_id_tech`),
  KEY `is_template` (`is_template`),
  KEY `is_deleted` (`is_deleted`),
  KEY `states_id` (`states_id`),
  KEY `manufacturers_id` (`manufacturers_id`),
  KEY `pdutypes_id` (`pdutypes_id`),
  KEY `date_creation` (`date_creation`),
  KEY `date_mod` (`date_mod`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_pdus`
--


--
-- Table structure for table `glpi_pdus_plugs`
--

CREATE TABLE `glpi_pdus_plugs` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `plugs_id` int(10) unsigned NOT NULL DEFAULT '0',
  `pdus_id` int(10) unsigned NOT NULL DEFAULT '0',
  `number_plugs` int(11) DEFAULT '0',
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `plugs_id` (`plugs_id`),
  KEY `pdus_id` (`pdus_id`),
  KEY `date_creation` (`date_creation`),
  KEY `date_mod` (`date_mod`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_pdus_plugs`
--


--
-- Table structure for table `glpi_pdus_racks`
--

CREATE TABLE `glpi_pdus_racks` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `racks_id` int(10) unsigned NOT NULL DEFAULT '0',
  `pdus_id` int(10) unsigned NOT NULL DEFAULT '0',
  `side` int(11) DEFAULT '0',
  `position` int(11) NOT NULL,
  `bgcolor` varchar(7) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `racks_id` (`racks_id`),
  KEY `pdus_id` (`pdus_id`),
  KEY `date_creation` (`date_creation`),
  KEY `date_mod` (`date_mod`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_pdus_racks`
--


--
-- Table structure for table `glpi_pdutypes`
--

CREATE TABLE `glpi_pdutypes` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `entities_id` int(10) unsigned NOT NULL DEFAULT '0',
  `is_recursive` tinyint(4) NOT NULL DEFAULT '0',
  `name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8mb4_unicode_ci,
  `date_creation` timestamp NULL DEFAULT NULL,
  `date_mod` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `entities_id` (`entities_id`),
  KEY `is_recursive` (`is_recursive`),
  KEY `name` (`name`),
  KEY `date_creation` (`date_creation`),
  KEY `date_mod` (`date_mod`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_pdutypes`
--


--
-- Table structure for table `glpi_pendingreasons`
--

CREATE TABLE `glpi_pendingreasons` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `entities_id` int(10) unsigned NOT NULL DEFAULT '0',
  `is_recursive` tinyint(4) NOT NULL DEFAULT '0',
  `name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `followup_frequency` int(11) NOT NULL DEFAULT '0',
  `followups_before_resolution` int(11) NOT NULL DEFAULT '0',
  `itilfollowuptemplates_id` int(10) unsigned NOT NULL DEFAULT '0',
  `solutiontemplates_id` int(10) unsigned NOT NULL DEFAULT '0',
  `comment` text COLLATE utf8mb4_unicode_ci,
  PRIMARY KEY (`id`),
  KEY `name` (`name`),
  KEY `itilfollowuptemplates_id` (`itilfollowuptemplates_id`),
  KEY `entities_id` (`entities_id`),
  KEY `is_recursive` (`is_recursive`),
  KEY `solutiontemplates_id` (`solutiontemplates_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_pendingreasons`
--


--
-- Table structure for table `glpi_pendingreasons_items`
--

CREATE TABLE `glpi_pendingreasons_items` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `pendingreasons_id` int(10) unsigned NOT NULL DEFAULT '0',
  `items_id` int(10) unsigned NOT NULL DEFAULT '0',
  `itemtype` varchar(100) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
  `followup_frequency` int(11) NOT NULL DEFAULT '0',
  `followups_before_resolution` int(11) NOT NULL DEFAULT '0',
  `bump_count` int(11) NOT NULL DEFAULT '0',
  `last_bump_date` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  UNIQUE KEY `unicity` (`items_id`,`itemtype`),
  KEY `pendingreasons_id` (`pendingreasons_id`),
  KEY `item` (`itemtype`,`items_id`)
) ENGINE=InnoDB AUTO_INCREMENT=11 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_pendingreasons_items`
--

INSERT INTO `glpi_pendingreasons_items` VALUES (2,0,11,'ITILFollowup',0,0,0,'2023-07-18 18:11:58'),(6,0,12,'ITILFollowup',0,0,0,'2023-07-18 18:14:24'),(8,0,2,'TicketTask',0,0,0,'2023-07-18 18:23:26'),(10,0,13,'ITILFollowup',0,0,0,'2023-07-18 18:24:16');

--
-- Table structure for table `glpi_peripheralmodels`
--

CREATE TABLE `glpi_peripheralmodels` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8mb4_unicode_ci,
  `product_number` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `weight` int(11) NOT NULL DEFAULT '0',
  `required_units` int(11) NOT NULL DEFAULT '1',
  `depth` float NOT NULL DEFAULT '1',
  `power_connections` int(11) NOT NULL DEFAULT '0',
  `power_consumption` int(11) NOT NULL DEFAULT '0',
  `is_half_rack` tinyint(4) NOT NULL DEFAULT '0',
  `picture_front` text COLLATE utf8mb4_unicode_ci,
  `picture_rear` text COLLATE utf8mb4_unicode_ci,
  `pictures` text COLLATE utf8mb4_unicode_ci,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `name` (`name`),
  KEY `date_mod` (`date_mod`),
  KEY `date_creation` (`date_creation`),
  KEY `product_number` (`product_number`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_peripheralmodels`
--


--
-- Table structure for table `glpi_peripherals`
--

CREATE TABLE `glpi_peripherals` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `entities_id` int(10) unsigned NOT NULL DEFAULT '0',
  `name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `date_mod` timestamp NULL DEFAULT NULL,
  `contact` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `contact_num` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `users_id_tech` int(10) unsigned NOT NULL DEFAULT '0',
  `groups_id_tech` int(10) unsigned NOT NULL DEFAULT '0',
  `comment` text COLLATE utf8mb4_unicode_ci,
  `serial` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `otherserial` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `locations_id` int(10) unsigned NOT NULL DEFAULT '0',
  `peripheraltypes_id` int(10) unsigned NOT NULL DEFAULT '0',
  `peripheralmodels_id` int(10) unsigned NOT NULL DEFAULT '0',
  `brand` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `manufacturers_id` int(10) unsigned NOT NULL DEFAULT '0',
  `is_global` tinyint(4) NOT NULL DEFAULT '0',
  `is_deleted` tinyint(4) NOT NULL DEFAULT '0',
  `is_template` tinyint(4) NOT NULL DEFAULT '0',
  `template_name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `users_id` int(10) unsigned NOT NULL DEFAULT '0',
  `groups_id` int(10) unsigned NOT NULL DEFAULT '0',
  `states_id` int(10) unsigned NOT NULL DEFAULT '0',
  `ticket_tco` decimal(20,4) DEFAULT '0.0000',
  `is_dynamic` tinyint(4) NOT NULL DEFAULT '0',
  `autoupdatesystems_id` int(10) unsigned NOT NULL DEFAULT '0',
  `uuid` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  `is_recursive` tinyint(4) NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  KEY `name` (`name`),
  KEY `is_template` (`is_template`),
  KEY `is_global` (`is_global`),
  KEY `entities_id` (`entities_id`),
  KEY `manufacturers_id` (`manufacturers_id`),
  KEY `groups_id` (`groups_id`),
  KEY `users_id` (`users_id`),
  KEY `locations_id` (`locations_id`),
  KEY `peripheralmodels_id` (`peripheralmodels_id`),
  KEY `states_id` (`states_id`),
  KEY `users_id_tech` (`users_id_tech`),
  KEY `peripheraltypes_id` (`peripheraltypes_id`),
  KEY `is_deleted` (`is_deleted`),
  KEY `date_mod` (`date_mod`),
  KEY `groups_id_tech` (`groups_id_tech`),
  KEY `is_dynamic` (`is_dynamic`),
  KEY `autoupdatesystems_id` (`autoupdatesystems_id`),
  KEY `serial` (`serial`),
  KEY `otherserial` (`otherserial`),
  KEY `uuid` (`uuid`),
  KEY `date_creation` (`date_creation`),
  KEY `is_recursive` (`is_recursive`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_peripherals`
--


--
-- Table structure for table `glpi_peripheraltypes`
--

CREATE TABLE `glpi_peripheraltypes` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8mb4_unicode_ci,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `name` (`name`),
  KEY `date_mod` (`date_mod`),
  KEY `date_creation` (`date_creation`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_peripheraltypes`
--


--
-- Table structure for table `glpi_phonemodels`
--

CREATE TABLE `glpi_phonemodels` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8mb4_unicode_ci,
  `product_number` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  `picture_front` text COLLATE utf8mb4_unicode_ci,
  `picture_rear` text COLLATE utf8mb4_unicode_ci,
  `pictures` text COLLATE utf8mb4_unicode_ci,
  PRIMARY KEY (`id`),
  KEY `name` (`name`),
  KEY `date_mod` (`date_mod`),
  KEY `date_creation` (`date_creation`),
  KEY `product_number` (`product_number`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_phonemodels`
--


--
-- Table structure for table `glpi_phonepowersupplies`
--

CREATE TABLE `glpi_phonepowersupplies` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8mb4_unicode_ci,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `name` (`name`),
  KEY `date_mod` (`date_mod`),
  KEY `date_creation` (`date_creation`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_phonepowersupplies`
--


--
-- Table structure for table `glpi_phones`
--

CREATE TABLE `glpi_phones` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `entities_id` int(10) unsigned NOT NULL DEFAULT '0',
  `name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `date_mod` timestamp NULL DEFAULT NULL,
  `contact` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `contact_num` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `users_id_tech` int(10) unsigned NOT NULL DEFAULT '0',
  `groups_id_tech` int(10) unsigned NOT NULL DEFAULT '0',
  `comment` text COLLATE utf8mb4_unicode_ci,
  `serial` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `otherserial` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `locations_id` int(10) unsigned NOT NULL DEFAULT '0',
  `phonetypes_id` int(10) unsigned NOT NULL DEFAULT '0',
  `phonemodels_id` int(10) unsigned NOT NULL DEFAULT '0',
  `brand` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `phonepowersupplies_id` int(10) unsigned NOT NULL DEFAULT '0',
  `number_line` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `have_headset` tinyint(4) NOT NULL DEFAULT '0',
  `have_hp` tinyint(4) NOT NULL DEFAULT '0',
  `manufacturers_id` int(10) unsigned NOT NULL DEFAULT '0',
  `is_global` tinyint(4) NOT NULL DEFAULT '0',
  `is_deleted` tinyint(4) NOT NULL DEFAULT '0',
  `is_template` tinyint(4) NOT NULL DEFAULT '0',
  `template_name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `users_id` int(10) unsigned NOT NULL DEFAULT '0',
  `groups_id` int(10) unsigned NOT NULL DEFAULT '0',
  `states_id` int(10) unsigned NOT NULL DEFAULT '0',
  `ticket_tco` decimal(20,4) DEFAULT '0.0000',
  `is_dynamic` tinyint(4) NOT NULL DEFAULT '0',
  `autoupdatesystems_id` int(10) unsigned NOT NULL DEFAULT '0',
  `uuid` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  `is_recursive` tinyint(4) NOT NULL DEFAULT '0',
  `last_inventory_update` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `name` (`name`),
  KEY `is_template` (`is_template`),
  KEY `is_global` (`is_global`),
  KEY `entities_id` (`entities_id`),
  KEY `manufacturers_id` (`manufacturers_id`),
  KEY `groups_id` (`groups_id`),
  KEY `users_id` (`users_id`),
  KEY `locations_id` (`locations_id`),
  KEY `phonemodels_id` (`phonemodels_id`),
  KEY `phonepowersupplies_id` (`phonepowersupplies_id`),
  KEY `states_id` (`states_id`),
  KEY `users_id_tech` (`users_id_tech`),
  KEY `phonetypes_id` (`phonetypes_id`),
  KEY `is_deleted` (`is_deleted`),
  KEY `date_mod` (`date_mod`),
  KEY `groups_id_tech` (`groups_id_tech`),
  KEY `is_dynamic` (`is_dynamic`),
  KEY `autoupdatesystems_id` (`autoupdatesystems_id`),
  KEY `serial` (`serial`),
  KEY `otherserial` (`otherserial`),
  KEY `uuid` (`uuid`),
  KEY `date_creation` (`date_creation`),
  KEY `is_recursive` (`is_recursive`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_phones`
--


--
-- Table structure for table `glpi_phonetypes`
--

CREATE TABLE `glpi_phonetypes` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8mb4_unicode_ci,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `name` (`name`),
  KEY `date_mod` (`date_mod`),
  KEY `date_creation` (`date_creation`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_phonetypes`
--


--
-- Table structure for table `glpi_planningeventcategories`
--

CREATE TABLE `glpi_planningeventcategories` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `color` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `comment` text COLLATE utf8mb4_unicode_ci,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `name` (`name`),
  KEY `date_mod` (`date_mod`),
  KEY `date_creation` (`date_creation`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_planningeventcategories`
--


--
-- Table structure for table `glpi_planningexternalevents`
--

CREATE TABLE `glpi_planningexternalevents` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `uuid` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `planningexternaleventtemplates_id` int(10) unsigned NOT NULL DEFAULT '0',
  `entities_id` int(10) unsigned NOT NULL DEFAULT '0',
  `is_recursive` tinyint(4) NOT NULL DEFAULT '1',
  `date` timestamp NULL DEFAULT NULL,
  `users_id` int(10) unsigned NOT NULL DEFAULT '0',
  `users_id_guests` text COLLATE utf8mb4_unicode_ci,
  `groups_id` int(10) unsigned NOT NULL DEFAULT '0',
  `name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `text` text COLLATE utf8mb4_unicode_ci,
  `begin` timestamp NULL DEFAULT NULL,
  `end` timestamp NULL DEFAULT NULL,
  `rrule` text COLLATE utf8mb4_unicode_ci,
  `state` int(11) NOT NULL DEFAULT '0',
  `planningeventcategories_id` int(10) unsigned NOT NULL DEFAULT '0',
  `background` tinyint(4) NOT NULL DEFAULT '0',
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  UNIQUE KEY `uuid` (`uuid`),
  KEY `name` (`name`),
  KEY `planningexternaleventtemplates_id` (`planningexternaleventtemplates_id`),
  KEY `entities_id` (`entities_id`),
  KEY `is_recursive` (`is_recursive`),
  KEY `date` (`date`),
  KEY `begin` (`begin`),
  KEY `end` (`end`),
  KEY `users_id` (`users_id`),
  KEY `groups_id` (`groups_id`),
  KEY `state` (`state`),
  KEY `planningeventcategories_id` (`planningeventcategories_id`),
  KEY `date_mod` (`date_mod`),
  KEY `date_creation` (`date_creation`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_planningexternalevents`
--


--
-- Table structure for table `glpi_planningexternaleventtemplates`
--

CREATE TABLE `glpi_planningexternaleventtemplates` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `entities_id` int(10) unsigned NOT NULL DEFAULT '0',
  `name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `text` text COLLATE utf8mb4_unicode_ci,
  `comment` text COLLATE utf8mb4_unicode_ci,
  `duration` int(11) NOT NULL DEFAULT '0',
  `before_time` int(11) NOT NULL DEFAULT '0',
  `rrule` text COLLATE utf8mb4_unicode_ci,
  `state` int(11) NOT NULL DEFAULT '0',
  `planningeventcategories_id` int(10) unsigned NOT NULL DEFAULT '0',
  `background` tinyint(4) NOT NULL DEFAULT '0',
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `name` (`name`),
  KEY `entities_id` (`entities_id`),
  KEY `state` (`state`),
  KEY `planningeventcategories_id` (`planningeventcategories_id`),
  KEY `date_mod` (`date_mod`),
  KEY `date_creation` (`date_creation`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_planningexternaleventtemplates`
--


--
-- Table structure for table `glpi_planningrecalls`
--

CREATE TABLE `glpi_planningrecalls` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `items_id` int(10) unsigned NOT NULL DEFAULT '0',
  `itemtype` varchar(100) COLLATE utf8mb4_unicode_ci NOT NULL,
  `users_id` int(10) unsigned NOT NULL DEFAULT '0',
  `before_time` int(11) NOT NULL DEFAULT '-10',
  `when` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  UNIQUE KEY `unicity` (`itemtype`,`items_id`,`users_id`),
  KEY `users_id` (`users_id`),
  KEY `before_time` (`before_time`),
  KEY `when` (`when`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_planningrecalls`
--


--
-- Table structure for table `glpi_plugin_actualtime_configs`
--

CREATE TABLE `glpi_plugin_actualtime_configs` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `displayinfofor` smallint(6) NOT NULL DEFAULT '0',
  `showtimerpopup` tinyint(4) NOT NULL DEFAULT '1',
  `showtimerinbox` tinyint(4) NOT NULL DEFAULT '1',
  `autoopenrunning` tinyint(4) NOT NULL DEFAULT '0',
  `autoupdate_duration` tinyint(4) NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB AUTO_INCREMENT=2 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_plugin_actualtime_configs`
--

INSERT INTO `glpi_plugin_actualtime_configs` VALUES (1,1,1,1,1,1);

--
-- Table structure for table `glpi_plugin_actualtime_tasks`
--

CREATE TABLE `glpi_plugin_actualtime_tasks` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `tickettasks_id` int(10) unsigned NOT NULL,
  `actual_begin` timestamp NULL DEFAULT NULL,
  `actual_end` timestamp NULL DEFAULT NULL,
  `users_id` int(10) unsigned NOT NULL,
  `actual_actiontime` int(10) unsigned NOT NULL DEFAULT '0',
  `origin_start` int(10) unsigned NOT NULL,
  `origin_end` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  KEY `tickettasks_id` (`tickettasks_id`),
  KEY `users_id` (`users_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_plugin_actualtime_tasks`
--


--
-- Table structure for table `glpi_plugin_behaviors_configs`
--

CREATE TABLE `glpi_plugin_behaviors_configs` (
  `id` int(10) unsigned NOT NULL,
  `use_requester_item_group` tinyint(4) NOT NULL DEFAULT '0',
  `use_requester_user_group` tinyint(4) NOT NULL DEFAULT '0',
  `is_ticketsolutiontype_mandatory` tinyint(4) NOT NULL DEFAULT '0',
  `is_ticketsolution_mandatory` tinyint(4) NOT NULL DEFAULT '0',
  `is_ticketcategory_mandatory` tinyint(4) NOT NULL DEFAULT '0',
  `is_ticketcategory_mandatory_on_assign` tinyint(4) NOT NULL DEFAULT '0',
  `is_tickettaskcategory_mandatory` tinyint(4) NOT NULL DEFAULT '0',
  `is_tickettech_mandatory` tinyint(4) NOT NULL DEFAULT '0',
  `is_tickettechgroup_mandatory` tinyint(4) NOT NULL DEFAULT '0',
  `is_ticketrealtime_mandatory` tinyint(4) NOT NULL DEFAULT '0',
  `is_ticketlocation_mandatory` tinyint(4) NOT NULL DEFAULT '0',
  `is_requester_mandatory` tinyint(4) NOT NULL DEFAULT '0',
  `is_ticketdate_locked` tinyint(4) NOT NULL DEFAULT '0',
  `use_assign_user_group` tinyint(4) NOT NULL DEFAULT '0',
  `use_assign_user_group_update` tinyint(4) NOT NULL DEFAULT '0',
  `ticketsolved_updatetech` tinyint(4) NOT NULL DEFAULT '0',
  `tickets_id_format` varchar(15) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `changes_id_format` varchar(15) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `is_problemsolutiontype_mandatory` tinyint(4) NOT NULL DEFAULT '0',
  `remove_from_ocs` tinyint(4) NOT NULL DEFAULT '0',
  `add_notif` tinyint(4) NOT NULL DEFAULT '0',
  `use_lock` tinyint(4) NOT NULL DEFAULT '0',
  `single_tech_mode` int(10) unsigned NOT NULL DEFAULT '0',
  `myasset` tinyint(4) NOT NULL DEFAULT '0',
  `groupasset` tinyint(4) NOT NULL DEFAULT '0',
  `clone` tinyint(4) NOT NULL DEFAULT '0',
  `addfup_updatetech` tinyint(4) NOT NULL DEFAULT '0',
  `is_tickettasktodo` tinyint(4) NOT NULL DEFAULT '0',
  `is_problemtasktodo` tinyint(4) NOT NULL DEFAULT '0',
  `is_changetasktodo` tinyint(4) NOT NULL DEFAULT '0',
  `date_mod` timestamp NULL DEFAULT NULL,
  `comment` text COLLATE utf8mb4_unicode_ci,
  PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_plugin_behaviors_configs`
--

INSERT INTO `glpi_plugin_behaviors_configs` VALUES (1,0,1,0,0,1,0,0,0,0,0,0,1,0,0,0,0,'Ymd01',NULL,0,0,0,0,0,0,0,0,0,0,0,0,'2023-10-24 18:10:41',NULL);

--
-- Table structure for table `glpi_plugin_dashboard_config`
--

CREATE TABLE `glpi_plugin_dashboard_config` (
  `id` int(4) NOT NULL AUTO_INCREMENT,
  `name` varchar(50) NOT NULL,
  `value` varchar(125) NOT NULL,
  `users_id` varchar(25) NOT NULL DEFAULT '',
  PRIMARY KEY (`id`,`name`,`value`,`users_id`),
  UNIQUE KEY `name` (`name`,`users_id`),
  KEY `name_2` (`name`,`users_id`)
) ENGINE=InnoDB AUTO_INCREMENT=2 DEFAULT CHARSET=latin1;

--
-- Dumping data for table `glpi_plugin_dashboard_config`
--

INSERT INTO `glpi_plugin_dashboard_config` VALUES (1,'theme','trans.css','2');

--
-- Table structure for table `glpi_plugin_dashboard_count`
--

CREATE TABLE `glpi_plugin_dashboard_count` (
  `type` int(11) NOT NULL,
  `id` int(11) NOT NULL,
  `quant` int(11) DEFAULT NULL,
  PRIMARY KEY (`type`,`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

--
-- Dumping data for table `glpi_plugin_dashboard_count`
--

INSERT INTO `glpi_plugin_dashboard_count` VALUES (1,0,23);

--
-- Table structure for table `glpi_plugin_dashboard_map`
--

CREATE TABLE `glpi_plugin_dashboard_map` (
  `id` int(4) NOT NULL AUTO_INCREMENT,
  `entities_id` int(4) NOT NULL,
  `location` varchar(50) CHARACTER SET utf8 COLLATE utf8_unicode_ci DEFAULT NULL,
  `lat` float NOT NULL,
  `lng` float NOT NULL,
  PRIMARY KEY (`id`,`entities_id`),
  UNIQUE KEY `location` (`location`)
) ENGINE=InnoDB DEFAULT CHARSET=latin1;

--
-- Dumping data for table `glpi_plugin_dashboard_map`
--


--
-- Table structure for table `glpi_plugin_datainjection_infos`
--

CREATE TABLE `glpi_plugin_datainjection_infos` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `models_id` int(10) unsigned NOT NULL,
  `itemtype` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
  `value` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `is_mandatory` tinyint(4) NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_plugin_datainjection_infos`
--


--
-- Table structure for table `glpi_plugin_datainjection_mappings`
--

CREATE TABLE `glpi_plugin_datainjection_mappings` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `models_id` int(10) unsigned NOT NULL,
  `itemtype` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
  `rank` int(11) NOT NULL,
  `name` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `value` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `is_mandatory` tinyint(4) NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_plugin_datainjection_mappings`
--


--
-- Table structure for table `glpi_plugin_datainjection_modelcsvs`
--

CREATE TABLE `glpi_plugin_datainjection_modelcsvs` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `models_id` int(10) unsigned NOT NULL,
  `itemtype` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
  `delimiter` varchar(1) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT ';',
  `is_header_present` tinyint(4) NOT NULL DEFAULT '1',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_plugin_datainjection_modelcsvs`
--


--
-- Table structure for table `glpi_plugin_datainjection_models`
--

CREATE TABLE `glpi_plugin_datainjection_models` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `comment` text COLLATE utf8mb4_unicode_ci,
  `date_mod` timestamp NULL DEFAULT NULL,
  `date_creation` timestamp NULL DEFAULT NULL,
  `filetype` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT 'csv',
  `itemtype` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
  `entities_id` int(10) unsigned NOT NULL DEFAULT '0',
  `behavior_add` tinyint(4) NOT NULL DEFAULT '1',
  `behavior_update` tinyint(4) NOT NULL DEFAULT '0',
  `can_add_dropdown` tinyint(4) NOT NULL DEFAULT '0',
  `can_overwrite_if_not_empty` int(11) NOT NULL DEFAULT '1',
  `is_private` tinyint(4) NOT NULL DEFAULT '1',
  `is_recursive` tinyint(4) NOT NULL DEFAULT '0',
  `users_id` int(10) unsigned NOT NULL,
  `date_format` varchar(11) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT 'yyyy-mm-dd',
  `float_format` tinyint(4) NOT NULL DEFAULT '0',
  `port_unicity` tinyint(4) NOT NULL DEFAULT '0',
  `step` int(11) NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_plugin_datainjection_models`
--


--
-- Table structure for table `glpi_plugin_fields_containerdisplayconditions`
--

CREATE TABLE `glpi_plugin_fields_containerdisplayconditions` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `plugin_fields_containers_id` int(10) unsigned NOT NULL DEFAULT '0',
  `itemtype` varchar(100) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `search_option` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `condition` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `value` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `is_visible` tinyint(4) NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  KEY `plugin_fields_containers_id_itemtype` (`plugin_fields_containers_id`,`itemtype`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_plugin_fields_containerdisplayconditions`
--


--
-- Table structure for table `glpi_plugin_fields_containers`
--

CREATE TABLE `glpi_plugin_fields_containers` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `label` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `itemtypes` longtext COLLATE utf8mb4_unicode_ci,
  `type` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `subtype` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `entities_id` int(10) unsigned NOT NULL DEFAULT '0',
  `is_recursive` tinyint(4) NOT NULL DEFAULT '0',
  `is_active` tinyint(4) NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  KEY `entities_id` (`entities_id`)
) ENGINE=InnoDB AUTO_INCREMENT=3 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_plugin_fields_containers`
--

INSERT INTO `glpi_plugin_fields_containers` VALUES (2,'ticketnumbermega','Ticket Number MEGA','[\"Ticket\"]','dom',NULL,0,0,1);

--
-- Table structure for table `glpi_plugin_fields_fields`
--

CREATE TABLE `glpi_plugin_fields_fields` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `label` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `type` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `plugin_fields_containers_id` int(10) unsigned NOT NULL DEFAULT '0',
  `ranking` int(11) NOT NULL DEFAULT '0',
  `default_value` longtext COLLATE utf8mb4_unicode_ci,
  `is_active` tinyint(4) NOT NULL DEFAULT '1',
  `is_readonly` tinyint(4) NOT NULL DEFAULT '1',
  `mandatory` tinyint(4) NOT NULL DEFAULT '0',
  `multiple` tinyint(4) NOT NULL DEFAULT '0',
  `allowed_values` text COLLATE utf8mb4_unicode_ci,
  PRIMARY KEY (`id`),
  KEY `plugin_fields_containers_id` (`plugin_fields_containers_id`),
  KEY `is_active` (`is_active`),
  KEY `is_readonly` (`is_readonly`)
) ENGINE=InnoDB AUTO_INCREMENT=5 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_plugin_fields_fields`
--

INSERT INTO `glpi_plugin_fields_fields` VALUES (1,'ticketnumbermegafield','Ticket Number MEGA','number',2,1,'',1,0,0,0,NULL),(3,'datadeconclusofield','Data de Conclusão','date',2,2,'',1,0,0,0,NULL),(4,'quantidadedehorasemminutosfield','Quantidade de Horas (em minutos)','text',2,3,'',1,0,0,0,NULL);

--
-- Table structure for table `glpi_plugin_fields_labeltranslations`
--

CREATE TABLE `glpi_plugin_fields_labeltranslations` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `itemtype` varchar(30) COLLATE utf8mb4_unicode_ci NOT NULL,
  `items_id` int(10) unsigned NOT NULL,
  `language` varchar(5) COLLATE utf8mb4_unicode_ci NOT NULL,
  `label` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  PRIMARY KEY (`id`),
  UNIQUE KEY `unicity` (`itemtype`,`items_id`,`language`),
  KEY `itemtype` (`itemtype`),
  KEY `items_id` (`items_id`),
  KEY `language` (`language`)
) ENGINE=InnoDB AUTO_INCREMENT=7 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_plugin_fields_labeltranslations`
--

INSERT INTO `glpi_plugin_fields_labeltranslations` VALUES (2,'PluginFieldsContainer',2,'pt_BR',''),(3,'PluginFieldsField',1,'pt_BR','Ticket Number MEGA'),(5,'PluginFieldsField',3,'pt_BR','Data de Conclusão'),(6,'PluginFieldsField',4,'pt_BR','Quantidade de Horas (em minutos)');

--
-- Table structure for table `glpi_plugin_fields_profiles`
--

CREATE TABLE `glpi_plugin_fields_profiles` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `profiles_id` int(10) unsigned NOT NULL DEFAULT '0',
  `plugin_fields_containers_id` int(10) unsigned NOT NULL DEFAULT '0',
  `right` char(1) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `profiles_id` (`profiles_id`),
  KEY `plugin_fields_containers_id` (`plugin_fields_containers_id`)
) ENGINE=InnoDB AUTO_INCREMENT=8 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_plugin_fields_profiles`
--

INSERT INTO `glpi_plugin_fields_profiles` VALUES (4,3,2,'4'),(5,4,2,'4'),(6,8,2,'0'),(7,12,2,NULL);

--
-- Table structure for table `glpi_plugin_fields_statusoverrides`
--

CREATE TABLE `glpi_plugin_fields_statusoverrides` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `plugin_fields_fields_id` int(10) unsigned NOT NULL DEFAULT '0',
  `itemtype` varchar(100) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `states` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `is_readonly` tinyint(4) NOT NULL DEFAULT '1',
  `mandatory` tinyint(4) NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  KEY `plugin_fields_fields_id` (`plugin_fields_fields_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_plugin_fields_statusoverrides`
--


--
-- Table structure for table `glpi_plugin_fields_ticketticketnumbermegas`
--

CREATE TABLE `glpi_plugin_fields_ticketticketnumbermegas` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `items_id` int(10) unsigned NOT NULL,
  `itemtype` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT 'Ticket',
  `plugin_fields_containers_id` int(10) unsigned NOT NULL DEFAULT '2',
  `ticketnumbermegafield` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `datadeconclusofield` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `quantidadedehorasemminutosfield` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  PRIMARY KEY (`id`),
  UNIQUE KEY `itemtype_item_container` (`itemtype`,`items_id`,`plugin_fields_containers_id`)
) ENGINE=InnoDB AUTO_INCREMENT=200 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_plugin_fields_ticketticketnumbermegas`
--

INSERT INTO `glpi_plugin_fields_ticketticketnumbermegas` VALUES 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--
-- Table structure for table `glpi_plugin_formcreator_answers`
--

CREATE TABLE `glpi_plugin_formcreator_answers` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `plugin_formcreator_formanswers_id` int(10) unsigned NOT NULL DEFAULT '0',
  `plugin_formcreator_questions_id` int(10) unsigned NOT NULL DEFAULT '0',
  `answer` longtext COLLATE utf8mb4_unicode_ci,
  PRIMARY KEY (`id`),
  KEY `plugin_formcreator_formanswers_id` (`plugin_formcreator_formanswers_id`),
  KEY `plugin_formcreator_questions_id` (`plugin_formcreator_questions_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_plugin_formcreator_answers`
--


--
-- Table structure for table `glpi_plugin_formcreator_categories`
--

CREATE TABLE `glpi_plugin_formcreator_categories` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
  `comment` mediumtext COLLATE utf8mb4_unicode_ci,
  `completename` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `plugin_formcreator_categories_id` int(10) unsigned NOT NULL DEFAULT '0',
  `level` int(11) NOT NULL DEFAULT '1',
  `sons_cache` longtext COLLATE utf8mb4_unicode_ci,
  `ancestors_cache` longtext COLLATE utf8mb4_unicode_ci,
  `knowbaseitemcategories_id` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  KEY `name` (`name`),
  KEY `knowbaseitemcategories_id` (`knowbaseitemcategories_id`),
  KEY `plugin_formcreator_categories_id` (`plugin_formcreator_categories_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_plugin_formcreator_categories`
--


--
-- Table structure for table `glpi_plugin_formcreator_conditions`
--

CREATE TABLE `glpi_plugin_formcreator_conditions` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `itemtype` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '' COMMENT 'itemtype of the item affected by the condition',
  `items_id` int(10) unsigned NOT NULL DEFAULT '0' COMMENT 'item ID of the item affected by the condition',
  `plugin_formcreator_questions_id` int(10) unsigned NOT NULL DEFAULT '0' COMMENT 'question to test for the condition',
  `show_condition` int(11) NOT NULL DEFAULT '0',
  `show_value` mediumtext COLLATE utf8mb4_unicode_ci,
  `show_logic` int(11) NOT NULL DEFAULT '1',
  `order` int(11) NOT NULL DEFAULT '1',
  `uuid` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `plugin_formcreator_questions_id` (`plugin_formcreator_questions_id`),
  KEY `item` (`itemtype`,`items_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_plugin_formcreator_conditions`
--


--
-- Table structure for table `glpi_plugin_formcreator_entityconfigs`
--

CREATE TABLE `glpi_plugin_formcreator_entityconfigs` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `entities_id` int(10) unsigned NOT NULL DEFAULT '0',
  `replace_helpdesk` int(11) NOT NULL DEFAULT '-2',
  `default_form_list_mode` int(11) NOT NULL DEFAULT '-2',
  `sort_order` int(11) NOT NULL DEFAULT '-2',
  `is_kb_separated` int(11) NOT NULL DEFAULT '-2',
  `is_search_visible` int(11) NOT NULL DEFAULT '-2',
  `is_dashboard_visible` int(11) NOT NULL DEFAULT '-2',
  `is_header_visible` int(11) NOT NULL DEFAULT '-2',
  `is_search_issue_visible` int(11) NOT NULL DEFAULT '-2',
  `tile_design` int(11) NOT NULL DEFAULT '-2',
  `header` text COLLATE utf8mb4_unicode_ci,
  `service_catalog_home` int(11) NOT NULL DEFAULT '-2',
  PRIMARY KEY (`id`),
  UNIQUE KEY `unicity` (`entities_id`)
) ENGINE=InnoDB AUTO_INCREMENT=2 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `glpi_plugin_formcreator_entityconfigs`
--

INSERT INTO `glpi_plugin_formcreator_entityconfigs` VALUES (1,0,0,0,0,0,0,1,0,1,0,NULL,-2);

--
-- Table structure for table `glpi_plugin_formcreator_formanswers`
--

CREATE TABLE `glpi_plugin_formcreator_formanswers` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
  `entities_id` int(10) unsigned NOT NULL DEFAULT '0',
  `is_recursive` tinyint(1) NOT NULL DEFAULT '0',
  `plugin_formcreator_forms_id` int(10) unsigned NOT NULL DEFAULT '0',
  `requester_id` int(10) unsigned NOT NULL DEFAULT '0',
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-- Dumping data for table `glpi_plugin_formcreator_formanswers`
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--
-- Table structure for table `glpi_plugin_formcreator_forms`
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CREATE TABLE `glpi_plugin_formcreator_forms` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
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  `description` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
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  `is_active` tinyint(1) NOT NULL DEFAULT '0',
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  `helpdesk_home` tinyint(1) NOT NULL DEFAULT '0',
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  `show_rule` int(11) NOT NULL DEFAULT '1' COMMENT 'Conditions setting to show the submit button',
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  `is_visible` tinyint(4) NOT NULL DEFAULT '1',
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  KEY `entities_id` (`entities_id`),
  KEY `plugin_formcreator_categories_id` (`plugin_formcreator_categories_id`),
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) ENGINE=InnoDB AUTO_INCREMENT=2 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

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-- Dumping data for table `glpi_plugin_formcreator_forms`
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INSERT INTO `glpi_plugin_formcreator_forms` VALUES (1,'Suporte Chamado',0,0,'0','#999999','#e7e7e7',1,'','',0,0,'',0,0,0,0,0,0,1,'Suporte Chamado',1,'95755b8f-91f5039d-65158e4d9ed370.05028836');

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-- Table structure for table `glpi_plugin_formcreator_forms_groups`
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CREATE TABLE `glpi_plugin_formcreator_forms_groups` (
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-- Dumping data for table `glpi_plugin_formcreator_forms_groups`
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--
-- Table structure for table `glpi_plugin_formcreator_forms_languages`
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CREATE TABLE `glpi_plugin_formcreator_forms_languages` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `plugin_formcreator_forms_id` int(10) unsigned NOT NULL DEFAULT '0',
  `name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
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  `uuid` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
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-- Dumping data for table `glpi_plugin_formcreator_forms_languages`
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--
-- Table structure for table `glpi_plugin_formcreator_forms_profiles`
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CREATE TABLE `glpi_plugin_formcreator_forms_profiles` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `plugin_formcreator_forms_id` int(10) unsigned NOT NULL DEFAULT '0',
  `profiles_id` int(10) unsigned NOT NULL DEFAULT '0',
  `uuid` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
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-- Dumping data for table `glpi_plugin_formcreator_forms_profiles`
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--
-- Table structure for table `glpi_plugin_formcreator_forms_users`
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CREATE TABLE `glpi_plugin_formcreator_forms_users` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
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-- Dumping data for table `glpi_plugin_formcreator_forms_users`
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--
-- Table structure for table `glpi_plugin_formcreator_forms_validators`
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CREATE TABLE `glpi_plugin_formcreator_forms_validators` (
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  `items_id` int(10) unsigned NOT NULL DEFAULT '0',
  `uuid` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
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-- Dumping data for table `glpi_plugin_formcreator_forms_validators`
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--
-- Table structure for table `glpi_plugin_formcreator_issues`
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CREATE TABLE `glpi_plugin_formcreator_issues` (
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-- Dumping data for table `glpi_plugin_formcreator_issues`
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INSERT INTO `glpi_plugin_formcreator_issues` VALUES (2,'Direct Assessment in Processes Doesn\'t Work','t_27',27,'Ticket','5','2023-08-08 00:00:00','2024-07-03 13:36:44',0,0,19,'&#60;p&#62;HI,&#60;br&#62;When we seek to carry out a direct assessment of a Business Process or an Organizational Process after carrying out the assessment, it is not presented. Through the exploration of the object we identify the generation.&#60;br&#62;1. Create a Business Process&#60;br&#62;2. Go to AssessmentTab&#60;br&#62;3. Use the option Direct Assessment (Execution)&#60;br&#62;4. Carry out the assessment&#60;br&#62;5. The assessment don\'t appear&#60;br&#62;6. Make the explorer in the Business Process&#60;br&#62;7. See that the relationship exists&#60;/p&#62;',11),(3,'HIAE - Reverse Engineer Removing attribute from Database Object','t_28',28,'Ticket','6','2023-08-26 00:00:00','2023-10-09 13:59:19',0,0,21,'&#60;p&#62;We are currently performing some Reverse Engineer Databases actions in the DEV Environment of the HIAE (Hospital Israelita Albert Einstein) client, using the profile Data Functional Administrator.&#60;br&#62;As the database has a lot of tables, we decided to partition the generation of XML in several files.&#60;br&#62;As we were trying to import the 8th file (cerner_OP.xml) at the database \"V500\" we got the error presented at the the image \"Database Attribute Error.png\"&#60;br&#62;\"O valor (-4593279266076361798) do atributo _DatabaseReport não foi encontrado no objeto SBIB Albert Einstein::V500\"&#60;br&#62;All the XML files with corresponding TXT report files are grouped in a zip named \"Error DATA.zip\"&#60;/p&#62;',11),(4,'Association on the diagram is shown differently than expected.','t_29',29,'Ticket','6','2023-08-21 00:00:00','2023-10-23 13:07:08',0,0,11,'&#60;p&#62;In this case, the customer is reporting not a failure but something that they note after updating from HOPEX V5 CP6 to HOPEX V5.0 CP6 HF6 noted a difference, to be more specific on the arrow of auto relation on the diagram, did the same test of on the same version and replicate what the customer noted.&#60;/p&#62;',11),(5,'HIAE - Archimate Layered View not showing Software Pieces in PROD Environment','t_30',30,'Ticket','6','2023-07-26 00:00:00','2023-10-09 14:01:15',0,0,21,'&#60;p&#62;Hi,&#60;br&#62;Using HOPEX for Archimate with Archimate Functional Administrator as a profile, I am getting different diagram insert options for PreProd and Prod Environments.&#60;br&#62;For the PreProd Environment, the insert menu is showing the System Software option. The same is not happening for the Prod Environment.&#60;br&#62;Attached are the conditions for Prod and PreProd environments.&#60;br&#62;Regards.&#60;/p&#62;',11),(6,'Strategic Diagram - Lot of bugs','t_31',31,'Ticket','6','2023-02-11 00:00:00','2024-01-18 16:09:35',0,0,19,'&#60;p&#62;Hi,&#60;br&#62;In the Hopex 5 - CP 5 version, in the ITBM module, when we create a Transformation Phase and associate objectives and tactics by placing objects on the phase, the association with Transformation Phase do not happen, compromising understanding. The tactical contribution present in the transformation phase is also not populated, even manually associating the Tactic with the Transformation Phase, complicating the understanding even more.&#60;br&#62;Finally when show Enterprise Estrategic Map Sinteses the Tatic is not present, completing the total misalignment between the diagram, objects and report.&#60;br&#62;Please could you check this important issue.&#60;br&#62;Thanks in advanced.&#60;/p&#62;',11),(7,'HIAE - Change generation path for HOPEX360 website','t_32',32,'Ticket','6','2023-08-28 00:00:00','2023-10-09 13:55:42',0,0,21,'&#60;p&#62;Hi, the client Hospital Israelita Albert Einstein wants to change the generation path for the website evl_HOPEX360 at the PreProd environment. It is currently pointing to a invalid path.&#60;br&#62;Can you, please, change to the environment path for PreProd?&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(94,'improvement in HOPEX for searching for Models in the Archimate module.','t_124',124,'Ticket','6','2023-09-26 14:02:55','2023-10-23 13:10:34',0,0,10,'&#60;p&#62;The search does not work correctly and it is not possible to locate the model layers in the relationship using the diagram name, which is necessary to look at the diagram in the context of the folders.&#60;/p&#62;\n&#60;p&#62;The search only works today for expanded elements and within the view. Test examples below:&#60;/p&#62;\n&#60;p&#62;exemplo 1- Search for the word \"Data\" in the collected folders: nothing is found&#60;/p&#62;\n&#60;p&#62;exemplo 2- Search for the word \"Data\" in partially expanded folders: only finds expanded ones&#60;/p&#62;\n&#60;p&#62;exemplo 3- This doesn\'t work, I need to expand all the items to find it (impossible).&#60;/p&#62;\n&#60;p&#62;Ideal would be to search within the fields: Name / Holder / Tags / Description&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;',11),(95,'Desbloqueio do usuário Arquitetura03 ','t_125',125,'Ticket','6','2023-09-27 20:43:08','2023-09-29 18:24:04',0,0,12,'&#60;p&#62;Desbloquear a conta do arquitetura03 e atribuir a licença de INFA.&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;',12),(132,'HIAE - Install HASPKG in PROD','t_2023092901',2023092901,'Ticket','6','2023-09-22 00:00:00','2023-10-06 20:23:05',0,0,11,'&#60;p&#62;Hi, the client Hospital Israelita Albert Einstein, wants the customization package located in (C:\\ProgramData\\MEGA\\Hopex Application Server\\5000\\Modules\\has.custom) at the DEV Server, to be installed in the PROD environment.&#60;br&#62;Can you proceed with the installation?&#60;br&#62;@Roberta do Prado Squinello&#38;lt;mailto:Roberta.Squinello@einstein.br&#38;gt; or @Gustavo Viel Ferro&#38;lt;mailto:Gustavo.Ferro@einstein.br&#38;gt;, can one of you two, please, aproove this request?&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(133,'HIAE - Install HASPKG in PREPROD','t_2023092902',2023092902,'Ticket','6','2023-09-22 00:00:00','2023-10-06 20:23:05',0,0,11,'&#60;p&#62;Hi, the client Hospital Israelita Albert Einstein, wants the new customization package located in (C:\\ProgramData\\MEGA\\Hopex Application Server\\5000\\Modules\\has.custom) at the DEV Server, to be installed in the PREPROD environment.&#60;br&#62;Can you proceed with the installation?&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(134,'HIAE - Permission Compilation PROD','t_2023092903',2023092903,'Ticket','6','2023-09-20 00:00:00','2023-10-06 20:23:05',0,0,11,'&#60;p&#62;Hi, the client Hospital Israelita Albert Einstein (HIAE) is facing some warnings in the PROD environment regarding the compilation of permissions. Can you, please perform a Permission Compilation in the PROD environment?&#60;br&#62;@Roberta do Prado Squinello&#38;lt;mailto:Roberta.Squinello@einstein.br&#38;gt;, can you, please, aproove this request?&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(135,'HIAE - Reverse Engineer Removing attribute from Database Object','t_2023092904',2023092904,'Ticket','6','2023-08-26 00:00:00','2023-10-06 20:23:05',0,0,11,'&#60;p&#62;We are currently performing some Reverse Engineer Databases actions in the DEV Environment of the HIAE (Hospital Israelita Albert Einstein) client, using the profile Data Functional Administrator.&#60;br&#62;As the database has a lot of tables, we decided to partition the generation of XML in several files.&#60;br&#62;As we were trying to import the 8th file (cerner_OP.xml) at the database \"V500\" we got the error presented at the the image \"Database Attribute Error.png\"&#60;br&#62;\"O valor (-4593279266076361798) do atributo _DatabaseReport não foi encontrado no objeto SBIB Albert Einstein::V500\"&#60;br&#62;All the XML files with corresponding TXT report files are grouped in a zip named \"Error DATA.zip\"&#60;/p&#62;',11),(136,'HIAE - Install HASPKG in PREPROD','t_2023092905',2023092905,'Ticket','6','2023-08-25 00:00:00','2023-10-06 20:23:05',0,0,11,'&#60;p&#62;Hi, the client Hospital Israelita Albert Einstein, wants the customization package located in (C:\\ProgramData\\MEGA\\Hopex Application Server\\5000\\Modules\\has.custom) at the DEV Server, to be installed in the PREPROD environment.&#60;br&#62;Can you proceed with the installation?&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(137,'HIAE - Hopex360 version update - PROD','t_2023092906',2023092906,'Ticket','6','2023-08-22 00:00:00','2023-10-06 20:23:05',0,0,11,'&#60;p&#62;Hi, the client Hospital Israelita Albert Einstein wants to update the HOPEX360 module for the PROD environment to the newest version avaliable.&#60;br&#62;Can you proceed with the update?&#60;br&#62;@Roberta do Prado Squinello&#38;lt;mailto:Roberta.Squinello@einstein.br&#38;gt;, can you please aproove this request?&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(138,'HIAE - Hope360 Version Update','t_2023092907',2023092907,'Ticket','6','2023-08-22 00:00:00','2023-10-06 20:23:05',0,0,11,'&#60;p&#62;Hi, the client Hospital Israelita Albert Einstein wants to update the HOPEX360 module for the DEV environment to the neewst version avaliable.&#60;br&#62;Can you proceed with the update?&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(139,'Association on the diagram is shown differently than expected.','t_2023092908',2023092908,'Ticket','6','2023-08-21 00:00:00','2023-10-02 14:35:22',0,0,11,'&#60;p&#62;In this case, the customer is reporting not a failure but something that they note after updating from HOPEX V5 CP6 to HOPEX V5.0 CP6 HF6 noted a difference, to be more specific on the arrow of auto relation on the diagram, did the same test of on the same version and replicate what the customer noted.&#60;/p&#62;',11),(140,'HIAE - Archimate Layered View not showing Software Pieces in PROD Environment','t_2023092909',2023092909,'Ticket','6','2023-07-26 00:00:00','2023-10-06 20:23:05',0,0,11,'&#60;p&#62;Hi,&#60;br&#62;Using HOPEX for Archimate with Archimate Functional Administrator as a profile, I am getting different diagram insert options for PreProd and Prod Environments.&#60;br&#62;For the PreProd Environment, the insert menu is showing the System Software option. The same is not happening for the Prod Environment.&#60;br&#62;Attached are the conditions for Prod and PreProd environments.&#60;br&#62;Regards.&#60;/p&#62;',11),(141,'HIAE - Not possible to lock an Archimate View','t_2023092910',2023092910,'Ticket','6','2023-07-18 00:00:00','2023-10-06 20:23:05',0,0,11,'&#60;p&#62;Using the HOPEX for Archimate with Archimate Functional Administrator profile, the functionality to lock an Archimate View is not present.&#60;br&#62;That is specially troubling considering that this type of object has a Review Workflow attached to it and without the lock functionality, the user would be able to modify the view even when it is already validated.&#60;/p&#62;',11),(142,'HIAE - Not possible to lock an Archimate View','t_2023092911',2023092911,'Ticket','6','2023-07-18 00:00:00','2023-10-06 20:23:05',0,0,11,'&#60;p&#62;Using the HOPEX for Archimate with Archimate Functional Administrator profile, the functionality to lock an Archimate View is not present.&#60;br&#62;That is specially troubling considering that this type of object has a Review Workflow attached to it and without the lock functionality, the user would be able to modify the view even when it is already validated.&#60;/p&#62;',11),(143,'HIAE - Reading Access Areas configuration PROD','t_2023092912',2023092912,'Ticket','6','2023-07-14 00:00:00','2023-10-06 20:23:05',0,0,11,'&#60;p&#62;Hi, I recently validated the configuration made for Reading Access Areas at the Pre-Prod Environment. So, can you proceed with the configuration in the PROD Environment (PS: The step-by-step guide is attached)?&#60;br&#62;@Gustavo Viel Ferro&#38;lt;mailto:Gustavo.Ferro@einstein.br&#38;gt;, can you, please, aproove this request?&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(144,'HIAE - Reading Access Areas configuration PROD','t_2023092913',2023092913,'Ticket','6','2023-07-14 00:00:00','2023-10-06 20:23:05',0,0,11,'&#60;p&#62;Hi, I recently validated the configuration made for Reading Access Areas at the Pre-Prod Environment. So, can you proceed with the configuration in the PROD Environment (PS: The step-by-step guide is attached)?&#60;br&#62;@Gustavo Viel Ferro&#38;lt;mailto:Gustavo.Ferro@einstein.br&#38;gt;, can you, please, aproove this request?&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(145,'HIAE - DEV Environment Compilation','t_2023092914',2023092914,'Ticket','6','2023-06-21 00:00:00','2023-10-06 20:23:05',0,0,11,'&#60;p&#62;Hi,&#60;br&#62;The Hospital Israelita Albert Einstein, is facing a warning in the User Interface regarding the compilation of permissions. They would like the DEV environment to be compiled. How early can we schedule the compilation?&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(146,'HIAE - GraphQL API consumption error','t_2023092915',2023092915,'Ticket','6','2023-06-16 00:00:00','2023-10-06 20:23:05',0,0,11,'&#60;p&#62;HIAE was trying to test the consumption of the GraphQL API by hopex in the DEV environment and it will return an Internal Error (HTTP 500)&#60;br&#62;URL used: https://dev-alberteinstein.hopexcloud.com/HOPEXGraphQL/api/ITARC&#60;br&#62;An API key was generated for use: 4bVB33KY5P72t2Wfteb5TefpEjHDtniXXwZDcTD8kDUMH2U4xdpw1378w6Db7ZgmeWKsQp13wWPxVQYewLkkL47&#60;br&#62;But, we did not obtain success in the GraphQL API test.&#60;br&#62;Could you help us with this problem?&#60;/p&#62;',11),(147,'Data Self Relationship','t_2023092916',2023092916,'Ticket','6','2023-06-01 00:00:00','2023-10-02 14:35:22',0,0,11,'&#60;p&#62;User, Profile, Solution, License.​&#60;br&#62;Information Architecture&#60;br&#62;Scenario and Steps to replicate the incident.​&#60;br&#62;Trying to convert the logical diagram to physical but the atributtes does not showing up in the scope&#60;br&#62;Is the behavior can be replicated systematically? Yes or no.&#60;br&#62;Yes&#60;br&#62;Data required to replicate? If yes, please provide it.​&#60;br&#62;No&#60;br&#62;Logs &#38;amp; date/time of the incident? Please provide it.​&#60;br&#62;No logs are being generated for this behavior&#60;br&#62;Expected behavior if it is applicable.&#60;br&#62;The right scenario would be when we do the self relationship, the attribute \"Produto, Produto\" should appear in the conversation&#60;/p&#62;',11),(148,'HIAE - Restart Core Back-End','t_2023092917',2023092917,'Ticket','6','2023-05-24 00:00:00','2023-10-06 20:23:05',0,0,11,'&#60;p&#62;Hola,&#60;br&#62;El cliente Hospital Israelita Albert Einstein (HIAE) necesita de um reinício del servicio de HOPEX Core Back-End.&#60;br&#62;Saludos.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(149,'RES: Albert Einstein - PROD Install Archimate 3.1','t_2023092918',2023092918,'Ticket','6','2023-05-24 00:00:00','2023-10-02 14:35:22',0,0,11,'&#60;p&#62;Buenos Dias Ismael,&#60;br&#62;Se hizo el Automatic Environment Update?&#60;br&#62;Saludos.&#60;br&#62;De: CLEMENTE Ismael &#38;lt;iclemente@mega.com&#38;gt;&#60;br&#62;Enviada em: quarta-feira, 24 de maio de 2023 13:52&#60;br&#62;Para: GONZÁLEZ MARTINEZ Guillermo Raúl &#38;lt;ggonzalez@mega.com&#38;gt;; Cloud &#38;lt;cloud@mega.com&#38;gt;; Marcelo Takashi &#38;lt;marcelo.takashi@evolvebr.com&#38;gt;&#60;br&#62;Cc: PINEDA José Juan &#38;lt;jjpineda@mega.com&#38;gt;; Cloud &#38;lt;cloud@mega.com&#38;gt;&#60;br&#62;Assunto: RE: Albert Einstein - PROD Install Archimate 3.1&#60;br&#62;Buenos Dias&#60;br&#62;Ya se instaló el modulo Archimate 3.1 en PROD Albert Einstein&#60;br&#62;Saludos&#60;br&#62;[A close up of a sign Description automatically generated]&#60;br&#62;Dasalem Clemente&#60;br&#62;Cloud Engineer&#60;br&#62;MEGA International&#60;br&#62;Av. Sinaloa Num. 31 Piso 6 Colonia Roma Norte&#60;br&#62;CP 06700 Ciudad de México - México&#60;br&#62;iclemente@mega.com&#38;lt;mailto:iclemente@mega.com&#38;gt; - www.mega.com&#38;lt;http://www.mega.com/&#38;gt;&#60;br&#62;Twitter&#38;lt;http://twitter.com/mega_int&#38;gt; - LinkedIn&#38;lt;http://www.linkedin.com/company/mega-international&#38;gt; - YouTube&#38;lt;http://www.youtube.com/megainternational&#38;gt;&#60;br&#62;________________________________&#60;br&#62;You aren\'t expected to respond to my email outside of your work hours.&#60;br&#62;From: GONZÁLEZ MARTINEZ Guillermo Raúl &#38;lt;ggonzalez@mega.com&#38;lt;mailto:ggonzalez@mega.com&#38;gt;&#38;gt;&#60;br&#62;Sent: Wednesday, May 24, 2023 8:33 AM&#60;br&#62;To: CLEMENTE Ismael &#38;lt;iclemente@mega.com&#38;lt;mailto:iclemente@mega.com&#38;gt;&#38;gt;; Cloud &#38;lt;cloud@mega.com&#38;lt;mailto:cloud@mega.com&#38;gt;&#38;gt;; Marcelo Takashi &#38;lt;marcelo.takashi@evolvebr.com&#38;lt;mailto:marcelo.takashi@evolvebr.com&#38;gt;&#38;gt;&#60;br&#62;Cc: PINEDA José Juan &#38;lt;jjpineda@mega.com&#38;lt;mailto:jjpineda@mega.com&#38;gt;&#38;gt;; Cloud &#38;lt;cloud@mega.com&#38;lt;mailto:cloud@mega.com&#38;gt;&#38;gt;&#60;br&#62;Subject: Albert Einstein - PROD Install Archimate 3.1&#60;br&#62;@CLEMENTE Ismael&#38;lt;mailto:iclemente@mega.com&#38;gt; me ayudas a instalar el modulo de Archimate 3.1 en PROD Albert Einstein por favor y le confirmas a Marcelo ya que este completado&#60;br&#62;Gracias&#60;br&#62;[A close up of a sign Description automatically generated]&#60;br&#62;Guillermo González&#60;br&#62;Regional Cloud Services Manager&#60;br&#62;MEGA International&#60;br&#62;Av. Sinaloa Num. 31 Piso 6 Colonia Roma Norte&#60;br&#62;CP 06700 Ciudad de México - México&#60;br&#62;ggonzalez@mega.com&#38;lt;mailto:ggonzalez@mega.com&#38;gt; - www.mega.com&#38;lt;http://www.mega.com/&#38;gt;&#60;br&#62;Twitter&#38;lt;http://twitter.com/mega_int&#38;gt; - LinkedIn&#38;lt;http://www.linkedin.com/company/mega-international&#38;gt; - YouTube&#38;lt;http://www.youtube.com/megainternational&#38;gt;&#60;br&#62;________________________________&#60;br&#62;You aren\'t expected to respond to my email outside of your work hours.&#60;/p&#62;',11),(151,'SaaS - HOPEX navigation problem (HIAE)','t_2023092920',2023092920,'Ticket','6','2023-03-27 00:00:00','2023-10-02 14:35:22',0,0,11,'&#60;p&#62;- Front - End ? Web or Windows&#60;br&#62;Web&#60;br&#62;- Behavior can be replicated systematically? yes or no&#60;br&#62;Yes&#60;br&#62;- Data required to replicate? yes or no (if yes please provide it)&#60;br&#62;No&#60;br&#62;- Logs + date / time of key event? please provide it&#60;br&#62;No logs are being generated for this behavior&#60;br&#62;- User, Profile, solution, Licence?&#60;br&#62;- Scenario and Steps to replicate the error Screenshots?&#60;br&#62;Screenshot 1 : When I navigate to the \"All Logic Apps Systems\" menu, the message \"Server Error\" first appears:&#60;br&#62;Screenshot 2 : After a few tries, the diagram started to appear, but with all the components without names:&#60;br&#62;Screenshot 3 : When I navigate to the \"All application systems\" menu, at first the graphics kept loading continuously, not allowing to zoom in or zoom out:&#60;br&#62;Screenshot 4 : After a few attempts, the graphics loaded, but the components do not have names:&#60;br&#62;- Expected behavior&#60;br&#62;This list of problems needs to be solved so as not to interfere with users\' activities, they are not able to work properly because of these bugs&#60;/p&#62;',11),(152,'Hopex Value Chain Failure (Link System)','t_2023092921',2023092921,'Ticket','6','2023-03-27 00:00:00','2023-10-02 14:35:22',0,0,11,'&#60;p&#62;- Front - End ? Web or Windows&#60;br&#62;WEB&#60;br&#62;- Behavior can be replicated systematically? yes or no&#60;br&#62;Yes&#60;br&#62;- Data required to replicate? yes or no (if yes please provide it)&#60;br&#62;Yes, create a value chain diagram and try to link a System.&#60;br&#62;- Logs + date / time of key event? please provide it&#60;br&#62;No logs are being generated for this behavior&#60;br&#62;- Scenario and Steps to replicate the error Screenshots?&#60;br&#62;It is not possible to link the registered system used in the diagram, as shown in the image.&#60;br&#62;- Expected behavior&#60;br&#62;The expectation would be to be able to make the connection with the created system.&#60;/p&#62;',11),(153,'SaaS - Archimate\'s Profile (HIAE)','t_2023092922',2023092922,'Ticket','6','2023-03-24 00:00:00','2023-10-02 14:35:22',0,0,11,'&#60;p&#62;- Front - End ? Web or Windows&#60;br&#62;Web&#60;br&#62;- Behavior can be replicated systematically? yes or no&#60;br&#62;yes&#60;br&#62;- Data required to replicate? yes or no (if yes please provide it)&#60;br&#62;no&#60;br&#62;- Logs + date / time of key event? please provide it&#60;br&#62;No logs are being generated for this behavior&#60;br&#62;- User, Profile, solution, Licence?&#60;br&#62;Archimate Functional Administrator and Archimate Enterprise Architect&#60;br&#62;- Scenario and Steps to replicate the error Screenshots?&#60;br&#62;They are associating the profile in Administration, but it does not appear for the user to select Archimate\'s profile in Login, all other associated profiles are shown less than Archimate.&#60;br&#62;- Expected behavior&#60;br&#62;Archimate profiles should appear right after linking the license to the user.&#60;/p&#62;',11),(154,'Strategic Diagram - Lot of bugs','t_2023092923',2023092923,'Ticket','6','2023-02-11 00:00:00','2023-10-02 14:35:22',0,0,11,'&#60;p&#62;Hi,&#60;br&#62;In the Hopex 5 - CP 5 version, in the ITBM module, when we create a Transformation Phase and associate objectives and tactics by placing objects on the phase, the association with Transformation Phase do not happen, compromising understanding. The tactical contribution present in the transformation phase is also not populated, even manually associating the Tactic with the Transformation Phase, complicating the understanding even more.&#60;br&#62;Finally when show Enterprise Estrategic Map Sinteses the Tatic is not present, completing the total misalignment between the diagram, objects and report.&#60;br&#62;Please could you check this important issue.&#60;br&#62;Thanks in advanced.&#60;/p&#62;',11),(155,'Reverse Engineering Data Type mismatch','t_2023092924',2023092924,'Ticket','6','2022-12-12 00:00:00','2023-10-02 14:35:22',0,0,11,'&#60;p&#62;- Front - End ? Web or Windows&#60;br&#62;Web&#60;br&#62;- Behavior can be replicated systematically? yes or no&#60;br&#62;yes&#60;br&#62;- Data required to replicate? yes or no (if yes please provide it)&#60;br&#62;yes&#60;br&#62;- Logs + date / time of key event? please provide it&#60;br&#62;no&#60;br&#62;- User, Profile, solution, Licence?&#60;br&#62;Data Funtion Administration&#60;br&#62;- Scenario and Steps to replicate the error Screenshots?&#60;br&#62;When I tried reverse engineer a table in SQL 2019, I got a type mismatch between my physical tables and Hopex Physical Tables,&#60;br&#62;In my SQL Table I have 3 columns ranging from smallint , real and money. But after the reverse engineer process I got only chars for my columns on Hopex.&#60;br&#62;- Expected behavior&#60;br&#62;Type conversion been sucessfully made.&#60;/p&#62;',11),(156,'Fresh install with CP4 has problem','t_2023092925',2023092925,'Ticket','6','2022-11-29 00:00:00','2023-10-02 14:35:22',0,0,11,'&#60;p&#62;Hi,&#60;br&#62;I tried the fresh install installation with CP4 using HF 2 and HF4 and both has the some problem.&#60;br&#62;After the installation of commponents ands libraries, the Hopex start the compilation of metamodels.&#60;br&#62;In the compilation phase I received the message that : \"link (metaAssociatedEnd/MetaAttribute)\" missing from \"MetaAttribute\" \"LegIndex-Programming\"&#60;br&#62;and afters some minutes&#60;br&#62;A compilation error occured . Check MegaCRD gor more details&#60;br&#62;File with detais attached.&#60;br&#62;Regards&#60;/p&#62;',11),(157,'Physical to Logical Synchronization not generating Entities with Identifier attributes','t_2023092926',2023092926,'Ticket','6','2022-11-18 00:00:00','2023-10-02 14:35:22',0,0,11,'&#60;p&#62;- Front - End ? Web or Windows&#60;br&#62;Web&#60;br&#62;- Behavior can be replicated systematically? yes or no&#60;br&#62;yes&#60;br&#62;- Data required to replicate? yes or no (if yes please provide it)&#60;br&#62;Yes, the file generated by the HOPEX Data Extractor is provided (afresp.xml)&#60;br&#62;- Logs + date / time of key event? please provide it&#60;br&#62;- User, Profile, solution, Licence?&#60;br&#62;Data Funcional Administrator&#60;br&#62;- Scenario and Steps to replicate the error Screenshots?&#60;br&#62;After the import of a xml file from HOPEX Data Extractor to a Database, and subsequent Data Synchronization, the entities generated do not have ID attributes, even though the physical model have Primary Keys&#60;br&#62;- Expected behavior&#60;br&#62;The expected behaviour is that the entities get the identifier attributes generated properly&#60;/p&#62;',11),(158,'Unable to modify Entity Attributes after Physical to Logical Synchronization','t_2023092927',2023092927,'Ticket','6','2022-11-08 00:00:00','2023-10-02 14:35:22',0,0,11,'&#60;p&#62;- Front - End ? Web or Windows&#60;br&#62;Web&#60;br&#62;- Behavior can be replicated systematically? yes or no&#60;br&#62;Yes&#60;br&#62;- Data required to replicate? yes or no (if yes please provide it)&#60;br&#62;Yes&#60;br&#62;- Logs + date / time of key event? please provide it&#60;br&#62;Attached are a screenshot from the list of attributes from a Entity&#60;br&#62;- User, Profile, solution, Licence?&#60;br&#62;Data Functional Administrator&#60;br&#62;- Scenario and Steps to replicate the error Screenshots?&#60;br&#62;After a Physical to Logical Synchronization, I cannot modify any attribute from the Entities from a Data model. That occurs on any Data model that was Synchronized&#60;br&#62;- Expected behavior&#60;br&#62;The expected behaviour is to be able to modify attributes from Entities, despite coming from a Synchronization or not&#60;/p&#62;',11),(159,'Error add new components using HAS Console','t_2023092928',2023092928,'Ticket','6','2022-10-14 00:00:00','2023-10-02 14:35:22',0,0,11,'&#60;p&#62;When I try to add new components using HAS Console in the normal way, I recieve this message:&#60;br&#62;Request error with status error (Screenshot_4 attached).&#60;br&#62;and when I try using upload from file, the component isn`t installed and I recieve the page with the message:&#60;br&#62;The page was not displayed because the request entity is too large. (passo 1 and passo 2 attached).&#60;/p&#62;',11),(160,'HOPEX Data Extractor generating xml file without columns fields','t_2023092929',2023092929,'Ticket','6','2022-07-11 00:00:00','2023-10-02 14:35:22',0,0,11,'&#60;p&#62;Description- Front - End ? Web or Windows&#60;br&#62;Windows - HOPEx Data Extractor&#60;br&#62;- Behavior can be replicated systematically? yes or no&#60;br&#62;yes&#60;br&#62;- Data required to replicate? yes or no (if yes please provide it)&#60;br&#62;yes&#60;br&#62;- Logs + date / time of key event? please provide it&#60;br&#62;No Logs, given that it happens in the HOPEx Data Extractor&#60;br&#62;- User, Profile, solution, Licence?&#60;br&#62;No Profile&#60;br&#62;- Scenario and Steps to replicate the error Screenshots?&#60;br&#62;We are experiencing some issues in the XML generation for the HOPEX Data Extractor:&#60;br&#62;We try to generate the xml file from an informix database with the options in the screenshot attached&#60;br&#62;The XML file generated is attached afresp.xml&#60;br&#62;The DDL of one of the tables is attached DDL informix&#60;br&#62;The Informix version is Version 14.10.FC7W1&#60;br&#62;- Expected behavior&#60;br&#62;We expect the XML generated with TBL COLUMN fields.&#60;/p&#62;',11),(161,'Logout button not loading the login page (Blank screen after Logout)','t_2023092930',2023092930,'Ticket','6','2022-06-21 00:00:00','2023-10-02 14:35:22',0,0,11,'&#60;p&#62;When you logout the solution, the web browser don´t return to login page&#60;br&#62;Logout button not loading the login page (Blank screen after Logout)&#60;br&#62;User\'s encounter Blank screen after clicked the button \"logout\"&#60;br&#62;Hopex Version V5 CP2 HF5&#60;br&#62;Customer expecting behavior: see the login page.&#60;/p&#62;',11),(162,'HOPEX Data Extractor not generating columns in XML file for Informix Database','t_2023092931',2023092931,'Ticket','6','2022-06-15 00:00:00','2023-10-02 14:35:22',0,0,11,'&#60;div class=\"mega-case-d-block mega-case-d-desc\"&#62;\n&#60;div class=\"mega-case-d-info-wrapper\"&#62;\n&#60;div class=\"mega-case-d-value mega-case-d-value-desc\"&#62;- Front - End ? Web or Windows&#60;br&#62;Windows - HOPEx Data Extractor&#60;br&#62;- Behavior can be replicated systematically? yes or no&#60;br&#62;yes&#60;br&#62;- Data required to replicate? yes or no (if yes please provide it)&#60;br&#62;yes&#60;br&#62;- Logs + date / time of key event? please provide it&#60;br&#62;No Logs, given that it happens in the HOPEx Data Extractor&#60;br&#62;- User, Profile, solution, Licence?&#60;br&#62;No Profile&#60;br&#62;- Scenario and Steps to replicate the error Screenshots?&#60;br&#62;We are experiencing some issues in the XML generation for the HOPEX Data Extractor:&#60;br&#62;We try to generate the xml file from an informix database with the options in the screenshot attached&#60;br&#62;The XML file generated is attached afresp.xml&#60;br&#62;The DDL of one of the tables is attached DDL informix&#60;br&#62;The Informix version is Version 14.10.FC7W1&#60;br&#62;- Expected behavior&#60;br&#62;We expect the XML generated with TBL COLUMN fields.&#60;/div&#62;\n&#60;/div&#62;\n&#60;/div&#62;\n&#60;div class=\"mega-case-d-block mega-case-d-attachment-wrapper\"&#62;\n&#60;div class=\"mega-case-d-block mega-case-d-attachment\"&#62;\n&#60;h3&#62;Attachments&#60;/h3&#62;\n&#60;div class=\"mega-case-d-attachment-item\"&#62;&#60;a title=\"afresp.xml\" href=\"https://apics.mega.com/community/proxy.aspx?attachement=0692p00000Sxoq9AAB&#38;amp;aoid=5002p00002jbEAXAA2&#38;amp;fname=afresp.xml&#38;amp;mgun=Adriano_pereira\" target=\"_blank\" rel=\"noopener\"&#62;afresp.xml (0.25 MB)&#60;/a&#62;&#60;/div&#62;\n&#60;div class=\"mega-case-d-attachment-item\"&#62;&#60;a title=\"DataExtractor_Option.png\" href=\"https://apics.mega.com/community/proxy.aspx?attachement=0692p00000Sxoq4AAB&#38;amp;aoid=5002p00002jbEAXAA2&#38;amp;fname=DataExtractor_Option.png&#38;amp;mgun=Adriano_pereira\" target=\"_blank\" rel=\"noopener\"&#62;DataExtractor_Option.png (0.10 MB)&#60;/a&#62;&#60;/div&#62;\n&#60;div class=\"mega-case-d-attachment-item\"&#62;&#60;a title=\"DDL_Informix.\" href=\"https://apics.mega.com/community/proxy.aspx?attachement=0692p00000SxoqEAAR&#38;amp;aoid=5002p00002jbEAXAA2&#38;amp;fname=DDL_Informix.&#38;amp;mgun=Adriano_pereira\" target=\"_blank\" rel=\"noopener\"&#62;DDL_Informix. (0.46 KB)&#60;/a&#62;&#60;/div&#62;\n&#60;/div&#62;\n&#60;/div&#62;\n&#60;div class=\"mega-case-d-block mega-case-d-block-comment\"&#62;\n&#60;h3&#62;Case Comments&#60;/h3&#62;\n&#60;/div&#62;\n&#60;div class=\"mega-case-d-block mega-case-d-comment\"&#62;\n&#60;div class=\"mega-case-d-comment mega-case-d-item\"&#62;\n&#60;div class=\"mega-case-d-info-wrapper\"&#62;\n&#60;div class=\"mega-case-d-title\"&#62;Author&#60;/div&#62;\n&#60;div class=\"mega-case-d-value\"&#62;Marcelo Takashi&#60;/div&#62;\n&#60;/div&#62;\n&#60;div class=\"mega-case-d-info-wrapper\"&#62;\n&#60;div class=\"mega-case-d-title\"&#62;Date&#60;/div&#62;\n&#60;div class=\"mega-case-d-value\"&#62;2022/07/07 18:43:12 UTC&#60;/div&#62;\n&#60;/div&#62;\n&#60;div class=\"mega-case-d-info-wrapper\"&#62;\n&#60;div class=\"mega-case-d-title\"&#62;Description&#60;/div&#62;\n&#60;div class=\"mega-case-d-value mega-case-d-value-desc\"&#62;Hi Mervin,&#60;br&#62;Which steps precisely you need? The steps needed for the Reverse Engineering a Database?&#60;/div&#62;\n&#60;/div&#62;\n&#60;/div&#62;\n&#60;/div&#62;\n&#60;div class=\"mega-case-d-block mega-case-d-comment\"&#62;\n&#60;div class=\"mega-case-d-comment mega-case-d-item\"&#62;\n&#60;div class=\"mega-case-d-info-wrapper\"&#62;\n&#60;div class=\"mega-case-d-title\"&#62;Author&#60;/div&#62;\n&#60;div class=\"mega-case-d-value\"&#62;Mervin JIMENEZ&#60;/div&#62;\n&#60;/div&#62;\n&#60;div class=\"mega-case-d-info-wrapper\"&#62;\n&#60;div class=\"mega-case-d-title\"&#62;Date&#60;/div&#62;\n&#60;div class=\"mega-case-d-value\"&#62;2022/06/21 20:19:55 UTC&#60;/div&#62;\n&#60;/div&#62;\n&#60;div class=\"mega-case-d-info-wrapper\"&#62;\n&#60;div class=\"mega-case-d-title\"&#62;Description&#60;/div&#62;\n&#60;div class=\"mega-case-d-value mega-case-d-value-desc\"&#62;From: JIMENEZ Mervin&#60;br&#62;Sent: Tuesday, June 21, 2022 4:19 PM&#60;br&#62;To: marcelo.takashi@evolvebr.com&#60;br&#62;Subject: RE: Case 00121080: HOPEX Data Extractor not generating columns in XML file for Informix Database - Additional information required&#60;br&#62;Dear Marcelo Takashi,&#60;br&#62;&#60;br&#62;Regarding Case 00121080:HOPEX Data Extractor not generating columns in XML file for Informix Database, we are investigating this issue and require some additional information from you.&#60;br&#62;&#60;br&#62;To help us to replicate the problem on our VM could you please provide us a document with the all the steps?&#60;br&#62;&#60;br&#62;Thank you in advance.&#60;br&#62;&#60;br&#62;Kind regards,&#60;br&#62;Mervin JIMENEZ&#60;/div&#62;\n&#60;/div&#62;\n&#60;/div&#62;\n&#60;/div&#62;',11),(163,'Scheduled Physical to Logical Synchronization Fails','t_2023092932',2023092932,'Ticket','6','2022-06-06 00:00:00','2023-10-02 14:35:22',0,0,11,'&#60;p&#62;- Front - End ? Web or Windows&#60;br&#62;Web&#60;br&#62;- Behavior can be replicated systematically? yes or no&#60;br&#62;yes&#60;br&#62;- Data required to replicate? yes or no (if yes please provide it)&#60;br&#62;yes&#60;br&#62;- Logs + date / time of key event? please provide it&#60;br&#62;The synchronization job was scheduled to run at 06/06/2022 05:00 PM&#60;br&#62;- User, Profile, solution, Licence?&#60;br&#62;Data Functional Administrator, HOPEX Information Architecture, HOPEX V5 CP2 HF3 (15.2.3.6151)&#60;br&#62;- Scenario and Steps to replicate the error Screenshots?&#60;br&#62;I fried to run a scheduled physical to logical synchronization from a database (with a Relational diagram), and it fails to generate the Entities and the Data Diagram. The mapping is generated but there are no Mapping Itens.&#60;br&#62;There are several Errors at the ssperrXXXX around the same time of the scheduled time of execution ( they are in the file HOPEX log.txt)&#60;br&#62;- Expected behavior&#60;br&#62;The expected behavior is the synchronization being successful, with Data Model, Entities and Data Diagram being generated.&#60;/p&#62;',11),(164,'Bill of delivery - version','t_2023092933',2023092933,'Ticket','6','2022-05-25 00:00:00','2023-10-02 14:35:22',0,0,11,'&#60;p&#62;Hi,&#60;br&#62;Where is the place that I could find the list of one Bill of delivery.&#60;br&#62;In other words the bugs that one hotfixed solved.&#60;br&#62;Thanks in advanced.&#60;/p&#62;',11),(165,'Error after upgrade of Core Back-End - 15.1.4+6090','t_2023092934',2023092934,'Ticket','6','2022-03-03 00:00:00','2023-10-02 14:35:22',0,0,11,'&#60;p&#62;Hi ,&#60;br&#62;Today I updated my enviroment using my HAS Console to - HOPEX Core Back-End V5.0 CP1 - 15.1.4+6090.&#60;br&#62;After that all conections of application appear one message error like you can see in the image attached.&#60;br&#62;All conections desapear, and really several critical.&#60;br&#62;Could you help me fixed that ?&#60;br&#62;Message Error&#60;br&#62;\"In appearing in this diagram this object must be connected to the described object \"Solução Aplicativo Móvel\" by the link \"Owner Application System\". Display of this warning can be deactivated by option \"State indicators -&#38;gt; Indicate inheritance of components\".&#60;/p&#62;',11),(166,'Published WEB360 in the IIS','t_2023092935',2023092935,'Ticket','6','2022-02-10 00:00:00','2023-10-02 14:35:22',0,0,11,'&#60;p&#62;- Hi,&#60;br&#62;I need know how I can published the hopex 360 in my internet server (IIS).&#60;br&#62;Thanks in advanced.&#60;/p&#62;',11),(167,'Defining Business Line','t_2023092936',2023092936,'Ticket','6','2022-02-08 00:00:00','2023-10-02 15:01:12',0,0,11,'&#60;p&#62;- Hi,&#60;br&#62;I\'m using the documentation of version V5 , attached, but I can\'t find the possibility to create Business Line&#60;br&#62;Could you offer alternatives to that. That is one important class in our metamodeling. Thanks in advanced.&#60;/p&#62;',11),(168,'Defining Business Line','t_2023092937',2023092937,'Ticket','6','2022-02-08 00:00:00','2023-10-02 14:35:22',0,0,11,'&#60;p&#62;- Hi,&#60;br&#62;I\'m using the documentation of version V5 , attached, but I can\'t find the possibility to create Business Line&#60;br&#62;Could you offer alternatives to that. That is one important class in our metamodeling. Thanks in advanced.&#60;/p&#62;',11),(169,'Hopex 360','t_2023092938',2023092938,'Ticket','6','2022-02-02 00:00:00','2023-10-02 14:35:22',0,0,11,'&#60;p&#62;Hi,&#60;br&#62;I´m trying generate the Hopex 360 for the repository Demo (present in the mega store), but with problems.&#60;br&#62;There are some documentation for generate 360 in the version 5.&#60;br&#62;Thanks in advanced&#60;/p&#62;',11),(170,'Database went to recovery in the upgrade process','t_2023092939',2023092939,'Ticket','6','2022-01-21 00:00:00','2023-10-02 14:35:22',0,0,11,'&#60;p&#62;Seeking to update the hopex.core and hopex.dpx components the database went into a recovery situation.&#60;br&#62;I didn\'t understand the reasons and the evidence is in the associated images.&#60;br&#62;We are perplexed by what has happened. What procedure should I follow.&#60;br&#62;Regards&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;div class=\"mega-case-d-block mega-case-d-block-comment\"&#62;\n&#60;h3&#62;Case Comments&#60;/h3&#62;\n&#60;/div&#62;\n&#60;div class=\"mega-case-d-block mega-case-d-comment\"&#62;\n&#60;div class=\"mega-case-d-comment mega-case-d-item\"&#62;\n&#60;div class=\"mega-case-d-info-wrapper\"&#62;\n&#60;div class=\"mega-case-d-title\"&#62;Author&#60;/div&#62;\n&#60;div class=\"mega-case-d-value\"&#62;Joseph CAMARA&#60;/div&#62;\n&#60;/div&#62;\n&#60;div class=\"mega-case-d-info-wrapper\"&#62;\n&#60;div class=\"mega-case-d-title\"&#62;Date&#60;/div&#62;\n&#60;div class=\"mega-case-d-value\"&#62;2022/02/15 13:32:54 UTC&#60;/div&#62;\n&#60;/div&#62;\n&#60;div class=\"mega-case-d-info-wrapper\"&#62;\n&#60;div class=\"mega-case-d-title\"&#62;Description&#60;/div&#62;\n&#60;div class=\"mega-case-d-value mega-case-d-value-desc\"&#62;From: JS Jimenez &#38;lt;jsjimenez@evolvebr.com&#38;gt;&#60;br&#62;Sent: Monday, February 14, 2022 10:22 PM&#60;br&#62;To: CAMARA Joseph &#38;lt;jcamara@mega.com&#38;gt;&#60;br&#62;Subject: RES: Case 00114564: Database went to recovery in the upgrade process - Additional information required [ ref:_00D20Mcmj._5002p2f9m3T:ref ]&#60;br&#62;Hi&#60;br&#62;&#60;br&#62;Please , closed this case.&#60;br&#62;&#60;br&#62;Regards&#60;/div&#62;\n&#60;/div&#62;\n&#60;/div&#62;\n&#60;/div&#62;\n&#60;div class=\"mega-case-d-block mega-case-d-comment\"&#62;\n&#60;div class=\"mega-case-d-comment mega-case-d-item\"&#62;\n&#60;div class=\"mega-case-d-info-wrapper\"&#62;\n&#60;div class=\"mega-case-d-title\"&#62;Author&#60;/div&#62;\n&#60;div class=\"mega-case-d-value\"&#62;Joseph CAMARA&#60;/div&#62;\n&#60;/div&#62;\n&#60;div class=\"mega-case-d-info-wrapper\"&#62;\n&#60;div class=\"mega-case-d-title\"&#62;Date&#60;/div&#62;\n&#60;div class=\"mega-case-d-value\"&#62;2022/02/02 17:35:34 UTC&#60;/div&#62;\n&#60;/div&#62;\n&#60;div class=\"mega-case-d-info-wrapper\"&#62;\n&#60;div class=\"mega-case-d-title\"&#62;Description&#60;/div&#62;\n&#60;div class=\"mega-case-d-value mega-case-d-value-desc\"&#62;Hello,&#60;br&#62;From what I could gather from the lead developer, using the “Demo Starter” module and opting to upgrade other components (which can force the upgrade to the demo module), that component can/will start the process of overwriting/upgrading the “demo module”. This can take a fair amount of time (2 hours or more). Since you stopped the process, it put the environment in the “Recovery” state. There’s no way of reverting the state besides restoring the Sql databases and environment folder from a backup (assuming you had made one before you upgraded the modules). If you did not backup, then the environment is no longer accessible. This only occurs with the demo starter and Standard Starter modules since they are replacement environments at their core.&#60;br&#62;If you did not perform a backup of the original Databases/environment folder before attempting to upgrade, then I’d recommend you follow our Administration documentation on how to create a new environment:&#60;br&#62;&#60;br&#62;Or, you could remove the current “Hopex Database backup- Demo Starter Module”, stop the Hopex Core, delete the reference to the “broken” Environment through Administration, restart the core, re-add the “Hopex Database backup- Demo Starter Module” so Hopex could rebuild the latest Demo environment. Keep in mind the Latest Demo environment may not have been brought up to the latest core module version and may require an “Environment Automatic Update” once the module is done creating the new environment.&#60;br&#62;Please let me know if this reply provides you with the information necessary to proceed with resolving the “In Recovery” issue.&#60;br&#62;Kind Regards,&#60;br&#62;Joseph CAMARA&#60;/div&#62;\n&#60;/div&#62;\n&#60;/div&#62;\n&#60;/div&#62;\n&#60;div class=\"mega-case-d-block mega-case-d-comment\"&#62;\n&#60;div class=\"mega-case-d-comment mega-case-d-item\"&#62;\n&#60;div class=\"mega-case-d-info-wrapper\"&#62;\n&#60;div class=\"mega-case-d-title\"&#62;Author&#60;/div&#62;\n&#60;div class=\"mega-case-d-value\"&#62;Joseph CAMARA&#60;/div&#62;\n&#60;/div&#62;\n&#60;div class=\"mega-case-d-info-wrapper\"&#62;\n&#60;div class=\"mega-case-d-title\"&#62;Date&#60;/div&#62;\n&#60;div class=\"mega-case-d-value\"&#62;2022/01/25 01:19:47 UTC&#60;/div&#62;\n&#60;/div&#62;\n&#60;div class=\"mega-case-d-info-wrapper\"&#62;\n&#60;div class=\"mega-case-d-title\"&#62;Description&#60;/div&#62;\n&#60;div class=\"mega-case-d-value mega-case-d-value-desc\"&#62;From: JS Jimenez &#38;lt;jsjimenez@evolvebr.com&#38;gt;&#60;br&#62;Sent: Saturday, January 22, 2022 9:12 AM&#60;br&#62;To: CAMARA Joseph &#38;lt;jcamara@mega.com&#38;gt;&#60;br&#62;Subject: RES: Case 00114564: Database went to recovery in the upgrade process - Additional information required [ ref:_00D20Mcmj._5002p2f9m3T:ref ]&#60;br&#62;Hi JOSEPH, thanks for your help, below you have your solicitation:&#60;br&#62;&#60;br&#62;. This is my company\'s work environment, where we make presentations and have several POC repositories used for HOPEX sales.&#60;br&#62;. We were facing some errors in the generation of Assessment and exposure of reports that work in Hopex Customizer and do not work in HOPEX ITBM, that\'s why the update.&#60;br&#62;. We verified the existence of HOPEX Core Back-End V5.0 CP1 (15.1.1.6050) replacing (15.1.0+6027).&#60;br&#62;. Likewise the HOPEX Questionnaire Builder 15.1.1.6050 replacing 15.1.0+6027. All this information is present in HOPEX Application Server - Console , Modules List option.&#60;br&#62;. When performing the update procedure, we received the information that the activity was running in back-ground, but we did not have the evolution information.&#60;br&#62;. After 2 hours, we performed, stopped the HOPEX Core Back-End, and tried to perform the automatic update via the HOPEX Administration Client.&#60;br&#62;. We only noticed what happened because none of the client, Administrator, Supervisor, License, etc applications did not open.&#60;br&#62;. Analyzing the Logs we arrived at SQL BD and saw that it was in recovery.&#60;br&#62;. I hope I explained.&#60;br&#62;&#60;br&#62;If possible you can send the right process do make this kind of update?&#60;br&#62;&#60;br&#62;Thanks in advanced.&#60;br&#62;JSJimenez&#60;/div&#62;\n&#60;/div&#62;\n&#60;/div&#62;\n&#60;/div&#62;',11),(171,'Settings are valid but this installation key is not allowed to download packages','t_2023092940',2023092940,'Ticket','6','2022-01-18 00:00:00','2023-10-02 14:35:22',0,0,11,'&#60;p&#62;We are trying to install HOPEX V5 CP1 and using the Installation Key are we getting the message that we have rights to download packages?&#60;br&#62;This message make sense, or the key was generated with problems? What\'s the procedure ?&#60;br&#62;Company: Orizon&#60;br&#62;User: fjunqueira@orizon.com.br&#60;br&#62;SIte Key : MG.FnYJKx63bmGmx3cmkS8RgHWy8yuUVB1VVWjhT&#60;br&#62;Wait your comments urgent.&#60;br&#62;Thanks in advanced&#60;/p&#62;',11),(172,'Community user/evolve/JSJimenez','t_2023092941',2023092941,'Ticket','6','2021-02-23 00:00:00','2023-10-02 14:35:22',0,0,11,'&#60;p&#62;Community user/evolve/JSJimenez&#60;/p&#62;',11),(173,'Direct Assessment in Processes Doesn\'t Work','t_2023092942',2023092942,'Ticket','6','2023-08-08 00:00:00','2023-10-02 14:35:22',0,0,11,'&#60;p&#62;HI,&#60;br&#62;When we seek to carry out a direct assessment of a Business Process or an Organizational Process after carrying out the assessment, it is not presented. Through the exploration of the object we identify the generation.&#60;br&#62;1. Create a Business Process&#60;br&#62;2. Go to AssessmentTab&#60;br&#62;3. Use the option Direct Assessment (Execution)&#60;br&#62;4. Carry out the assessment&#60;br&#62;5. The assessment don\'t appear&#60;br&#62;6. Make the explorer in the Business Process&#60;br&#62;7. See that the relationship exists&#60;/p&#62;',11),(176,'HIAE - HOPEX360 Generation Failed','t_2023100203',2023100203,'Ticket','6','2023-09-27 00:00:00','2023-10-06 20:23:05',0,0,11,'&#60;p&#62;Hi, we are experiencing some HOPEX360 generation Errors, the print of an e-mail follows:&#60;br&#62;[cid:image001.png@01D9F13B.05F495E0]&#60;br&#62;Can you, please , verify, why we are receiving such error message?&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(177,'RE: HIAE - Install HASPKG in PROD','t_2023100204',2023100204,'Ticket','6','2023-09-26 00:00:00','2023-10-02 15:36:29',0,0,11,'&#60;p&#62;It\'s approved! please apply as soon.&#60;br&#62;Best regards,&#60;br&#62;[cid:image001.png@01D2E38B.9F34E990]&#60;br&#62;Gustavo Viel Ferro&#60;br&#62;Arquiteto de Soluções&#60;br&#62;Arquitetura Corporativa&#60;br&#62;Mobile: 11 98152-1271&#60;br&#62;Gustavo.ferro@einstein.br&#38;lt;mailto:gustavo.ferro@einstein.br&#38;gt;&#60;br&#62;&#60;a target=\"_blank\"&#62;www.einstein.br&#38;lt;http://www.einstein.br/&#38;gt;&#60;/a&#62;&#60;br&#62;________________________________&#60;br&#62;De: Marcelo Takashi &#38;lt;marcelo.takashi@evolvebr.com&#38;gt;&#60;br&#62;Enviado: terça-feira, 26 de setembro de 2023 09:37&#60;br&#62;Para: Cloud &#38;lt;cloud@mega.com&#38;gt;&#60;br&#62;Cc: Roberta do Prado Squinello &#38;lt;Roberta.Squinello@einstein.br&#38;gt;; Gustavo Viel Ferro &#38;lt;Gustavo.Ferro@einstein.br&#38;gt;&#60;br&#62;Assunto: RES: HIAE - Install HASPKG in PROD&#60;br&#62;[E-MAIL EXTERNO]: NÃO CLIQUE em links e anexos de remetentes desconhecidos.&#60;br&#62;Não envie informações confidenciais da Instituição. Lembre-se, segurança é responsabilidade de todos nós.&#60;br&#62;--------------------------------------------------------------------------------------------------------------------------------&#60;br&#62;@Roberta do Prado Squinello&#38;lt;mailto:Roberta.Squinello@einstein.br&#38;gt; or @Gustavo Viel Ferro&#38;lt;mailto:Gustavo.Ferro@einstein.br&#38;gt;, can one of you two, please, aproove this request?&#60;br&#62;De: Marcelo Takashi&#60;br&#62;Enviada em: sexta-feira, 22 de setembro de 2023 11:03&#60;br&#62;Para: Cloud &#38;lt;cloud@mega.com&#38;gt;&#60;br&#62;Assunto: HIAE - Install HASPKG in PROD&#60;br&#62;Hi, the client Hospital Israelita Albert Einstein, wants the customization package located in (C:\\ProgramData\\MEGA\\Hopex Application Server\\5000\\Modules\\has.custom) at the DEV Server, to be installed in the PROD environment.&#60;br&#62;Can you proceed with the installation?&#60;br&#62;@Roberta do Prado Squinello&#38;lt;mailto:Roberta.Squinello@einstein.br&#38;gt; or @Gustavo Viel Ferro&#38;lt;mailto:Gustavo.Ferro@einstein.br&#38;gt;, can one of you two, please, aproove this request?&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;br&#62;Esta mensagem contem informacao confidencial e/ou privilegiada. Se voce nao for o destinatario ou a pessoa autorizada a receber esta mensagem, nao pode usar, copiar ou divulgar as informacoes nela contidas ou tomar qualquer acao baseada nessas informacoes. Se voce recebeu esta mensagem por engano, por favor avise imediatamente o remetente, respondendo o e-mail e em seguida apague-o. Comunicacoes pela Internet nao podem ser garantidas quanto a pontualidade, seguranca ou inexistencia de erros ou virus. O remetente por esta razao nao se responsabiliza por qualquer erro, omissao ou mesmo opinioes e declaracoes contidas no conteudo desta mensagem. This E-mail is confidential. It may also be legally privileged. If you are not the addressee you may not copy, forward, disclose or use any part of it. If you have received this message in error, please delete it and all copies from your system and notify the sender immediately by return E-mail. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors, omissions, opinions or declarations contained in this E-mail.&#60;/p&#62;',11),(178,'HIAE - Source IP Connection DEV','t_2023100205',2023100205,'Ticket','6','2023-09-21 00:00:00','2023-10-06 20:23:05',0,0,11,'&#60;p&#62;Hi, Can you, please, change the security policy for the IP Origin of the RDP DEV environment for my access to:&#60;br&#62;179.113.238.240&#60;br&#62;Thank you.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(179,'RES: HIAE - Perform T&#38;C Compilation PROD','t_2023100206',2023100206,'Ticket','6','2023-09-20 00:00:00','2023-10-02 15:46:59',0,0,11,'&#60;p&#62;Aproved&#60;br&#62;[cid:image004.png@01D9EBB0.3350E010]&#60;br&#62;Roberta Squinello&#60;br&#62;Especialista em Governança de Dados&#60;br&#62;Arquitetura de Dados - TI&#60;br&#62;11 976673039&#60;br&#62;roberta.squinello@eisnten.br&#38;lt;mailto:roberta.squinello@eisnten.br&#38;gt;&#60;br&#62;&#60;a target=\"_blank\"&#62;www.einstein.br&#38;lt;http://www.einstein.br/&#38;gt;&#60;/a&#62;&#60;br&#62;De: Marcelo Takashi &#38;lt;marcelo.takashi@evolvebr.com&#38;gt;&#60;br&#62;Enviada em: quarta-feira, 20 de setembro de 2023 10:08&#60;br&#62;Para: Cloud &#38;lt;cloud@mega.com&#38;gt;; Roberta do Prado Squinello &#38;lt;Roberta.Squinello@einstein.br&#38;gt;&#60;br&#62;Assunto: HIAE - Permission Compilation PROD&#60;br&#62;[E-MAIL EXTERNO]: NÃO CLIQUE em links e anexos de remetentes desconhecidos.&#60;br&#62;Não envie informações confidenciais da Instituição. Lembre-se, segurança é responsabilidade de todos nós.&#60;br&#62;--------------------------------------------------------------------------------------------------------------------------------&#60;br&#62;Hi, the client Hospital Israelita Albert Einstein (HIAE) is facing some warnings in the PROD environment regarding the compilation of permissions. Can you, please perform a Permission Compilation in the PROD environment?&#60;br&#62;@Roberta do Prado Squinello&#38;lt;mailto:Roberta.Squinello@einstein.br&#38;gt;, can you, please, aproove this request?&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;br&#62;Esta mensagem contem informacao confidencial e/ou privilegiada. Se voce nao for o destinatario ou a pessoa autorizada a receber esta mensagem, nao pode usar, copiar ou divulgar as informacoes nela contidas ou tomar qualquer acao baseada nessas informacoes. Se voce recebeu esta mensagem por engano, por favor avise imediatamente o remetente, respondendo o e-mail e em seguida apague-o. Comunicacoes pela Internet nao podem ser garantidas quanto a pontualidade, seguranca ou inexistencia de erros ou virus. O remetente por esta razao nao se responsabiliza por qualquer erro, omissao ou mesmo opinioes e declaracoes contidas no conteudo desta mensagem. This E-mail is confidential. It may also be legally privileged. If you are not the addressee you may not copy, forward, disclose or use any part of it. If you have received this message in error, please delete it and all copies from your system and notify the sender immediately by return E-mail. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors, omissions, opinions or declarations contained in this E-mail.&#60;/p&#62;',11),(180,'HIAE - Install HASPKG in PREPROD','t_2023100207',2023100207,'Ticket','6','2023-09-20 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hi, the client Hospital Israelita Albert Einstein, wants the new customization package located in (C:\\ProgramData\\MEGA\\Hopex Application Server\\5000\\Modules\\has.custom) at the DEV Server, to be installed in the PREPROD environment.&#60;br&#62;Can you proceed with the installation?&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(181,'RE: HIAE - Install HASPKG in PROD','t_2023100208',2023100208,'Ticket','6','2023-09-19 00:00:00','2023-10-02 16:33:53',0,0,0,'&#60;p&#62;Yes, approved.&#60;br&#62;Thank you,&#60;br&#62;[cid:image001.png@01D2E38B.9F34E990]&#60;br&#62;Gustavo Viel Ferro&#60;br&#62;Arquiteto de Soluções&#60;br&#62;Arquitetura Corporativa&#60;br&#62;Mobile: 11 98152-1271&#60;br&#62;Gustavo.ferro@einstein.br&#38;lt;mailto:gustavo.ferro@einstein.br&#38;gt;&#60;br&#62;&#60;a target=\"_blank\"&#62;www.einstein.br&#38;lt;http://www.einstein.br/&#38;gt;&#60;/a&#62;&#60;br&#62;________________________________&#60;br&#62;De: Marcelo Takashi &#38;lt;marcelo.takashi@evolvebr.com&#38;gt;&#60;br&#62;Enviado: segunda-feira, 18 de setembro de 2023 21:21&#60;br&#62;Para: Cloud &#38;lt;cloud@mega.com&#38;gt;; Roberta do Prado Squinello &#38;lt;Roberta.Squinello@einstein.br&#38;gt;; Gustavo Viel Ferro &#38;lt;Gustavo.Ferro@einstein.br&#38;gt;&#60;br&#62;Assunto: HIAE - Install HASPKG in PROD&#60;br&#62;[E-MAIL EXTERNO]: NÃO CLIQUE em links e anexos de remetentes desconhecidos.&#60;br&#62;Não envie informações confidenciais da Instituição. Lembre-se, segurança é responsabilidade de todos nós.&#60;br&#62;--------------------------------------------------------------------------------------------------------------------------------&#60;br&#62;Hi, the client Hospital Israelita Albert Einstein, wants the customization package located in (C:\\ProgramData\\MEGA\\Hopex Application Server\\5000\\Modules\\has.custom) at the DEV Server, to be installed in the PROD environment.&#60;br&#62;Can you proceed with the installation?&#60;br&#62;@Roberta do Prado Squinello&#38;lt;mailto:Roberta.Squinello@einstein.br&#38;gt; or @Gustavo Viel Ferro&#38;lt;mailto:Gustavo.Ferro@einstein.br&#38;gt;, can one of you two, please, aproove this request?&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;br&#62;Esta mensagem contem informacao confidencial e/ou privilegiada. Se voce nao for o destinatario ou a pessoa autorizada a receber esta mensagem, nao pode usar, copiar ou divulgar as informacoes nela contidas ou tomar qualquer acao baseada nessas informacoes. Se voce recebeu esta mensagem por engano, por favor avise imediatamente o remetente, respondendo o e-mail e em seguida apague-o. Comunicacoes pela Internet nao podem ser garantidas quanto a pontualidade, seguranca ou inexistencia de erros ou virus. O remetente por esta razao nao se responsabiliza por qualquer erro, omissao ou mesmo opinioes e declaracoes contidas no conteudo desta mensagem. This E-mail is confidential. It may also be legally privileged. If you are not the addressee you may not copy, forward, disclose or use any part of it. If you have received this message in error, please delete it and all copies from your system and notify the sender immediately by return E-mail. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors, omissions, opinions or declarations contained in this E-mail.&#60;/p&#62;',11),(182,'HIAE - Source IP Connection DEV','t_2023100209',2023100209,'Ticket','6','2023-09-18 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hi, Can you, please, change the security policy for the IP Origin of the RDP DEV environment for my access to:&#60;br&#62;179.113.242.228&#60;br&#62;Thank you.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(183,'Error Logs request - Case 00145958: HIAE - Reverse Engineer Removing attribute from Database Object','t_2023100210',2023100210,'Ticket','6','2023-09-06 00:00:00','2023-10-02 16:36:34',0,0,0,'&#60;p&#62;Hi team,&#60;br&#62;Could you please share all the error logs for:&#60;br&#62;Customer: Hospital Albert Einstein Brazil&#60;br&#62;Environment: Dev&#60;br&#62;Date: Sept-05-2023&#60;br&#62;Url: &#60;a href=\"https://dev-alberteinstein.hopexcloud.com/hopex\" target=\"_blank\" rel=\"noopener\"&#62;https://dev-alberteinstein.hopexcloud.com/hopex&#60;/a&#62;&#60;br&#62;[cid:image001.png@01D9E0AA.2E4CD670]&#60;br&#62;Thank you in advance.&#60;br&#62;Kind regards,&#60;br&#62;Mervin JIMENEZ&#60;br&#62;Technical Support Engineer&#60;br&#62;MEGA International&#60;br&#62;&#60;a target=\"_blank\"&#62;www.mega.com&#38;lt;https://clicktime.symantec.com/15tT4GGzjuRzrU3rWroFD?h=NGplU20Cw50mWUOe3H4ttqDVGV0RCvSD-wTnRKXPtFg=&#38;amp;u=http://www.mega.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Twitter&#38;lt;https://clicktime.symantec.com/15tStbtRpg4p2aQ1Rjzwy?h=9B61HPnwHg8PXH8MJE2Gg7CatMets4HCU_Kk7KBzH_I=&#38;amp;u=http://twitter.com/mega_int&#38;gt; - LinkedIn&#38;lt;https://clicktime.symantec.com/15tSyS5iHHkQSXDvyJQ6b?h=2f9wdIcj3WIk9Nzhcb24qAMHk_fFWQzP9BCkTqTWUDw=&#38;amp;u=http://www.linkedin.com/company/mega-international&#38;gt; - YouTube&#38;lt;https://clicktime.symantec.com/15tT96UHCX7bGQsn4RCPq?h=MaAqhy2JUEP-yJD2a_cMdTXOL8aKG9mRB3as0A59Kvg=&#38;amp;u=http://www.youtube.com/megainternational&#38;gt;&#60;br&#62;P + 1 (774) 767 6394&#60;br&#62;E mjimenez@mega.com&#38;lt;mailto:mjimenez@mega.com&#38;gt;&#60;br&#62;________________________________&#60;br&#62;You aren\'t expected to respond to my email outside of your work hours.&#60;/p&#62;',11),(184,'HIAE - Change generation path for HOPEX360 website','t_2023100211',2023100211,'Ticket','6','2023-08-28 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hi, the client Hospital Israelita Albert Einstein wants to change the generation path for the website evl_HOPEX360 at the PreProd environment. It is currently pointing to a invalid path.&#60;br&#62;Can you, please, change to the environment path for PreProd?&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(185,'HIAE - DEV Environment RDP Password reset','t_2023100212',2023100212,'Ticket','6','2023-08-23 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hi,&#60;br&#62;I am trying to connect to HIAE Dev environment and I am getting the message that the password is expired.&#60;br&#62;Can you, please, reset the password and send to me?&#60;br&#62;Thank you&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(186,'HIAE - Source IP Connection DEV','t_2023100213',2023100213,'Ticket','6','2023-08-23 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hi, Can you, please, change the security policy for the IP Origin of the RDP DEV environment for my access to:&#60;br&#62;179.113.17.105&#60;br&#62;Thank you.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(188,'HIAE - PPROD HOPEX360 generation Error','t_2023100215',2023100215,'Ticket','6','2023-08-16 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hi,&#60;br&#62;The client Hospital Israelita Albert Einsten is facing some issues in the generation of the HOPEX360, the zip file is coming empty.&#60;br&#62;Can you, please, send the Log files for the preprod environment for the date of 15/08/2023?&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(189,'HIAE - PPROD HOPEX360 generation Error','t_2023100216',2023100216,'Ticket','6','2023-08-15 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hi,&#60;br&#62;The client Hospital Israelita Albert Einsten is facing some issues in the generation of the HOPEX360, the zip file is coming empty.&#60;br&#62;Can you, please, send the Log files for the preprod environment for the date of 14/08/2023?&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(190,'HIAE - Install HASPKG in PREPROD','t_2023100217',2023100217,'Ticket','6','2023-08-11 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hi, the client Hospital Israelita Albert Einstein, wants the customization package located in (C:\\ProgramData\\MEGA\\Hopex Application Server\\5000\\Modules\\has.custom) at the DEV Server, to be installed in the PREPROD environment.&#60;br&#62;Can you proceed with the installation?&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(191,'HIAE - Install HASPKG in PREPROD','t_2023100218',2023100218,'Ticket','6','2023-08-09 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hi, the client Hospital Israelita Albert Einstein, wants the customization package located in (C:\\ProgramData\\MEGA\\Hopex Application Server\\5000\\Modules\\has.custom) at the DEV Server, to be installed in the PREPROD environment.&#60;br&#62;Can you proceed with the installation?&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(192,'RE: HIAE - Install HASPKG in PROD','t_2023100219',2023100219,'Ticket','6','2023-08-07 00:00:00','2023-10-02 16:55:54',0,0,0,'&#60;p&#62;Aproved.&#60;br&#62;Thanks,&#60;br&#62;[cid:image001.png@01D2E38B.9F34E990]&#60;br&#62;Gustavo Viel Ferro&#60;br&#62;Arquiteto de Soluções&#60;br&#62;Arquitetura Corporativa&#60;br&#62;Mobile: 11 98152-1271&#60;br&#62;Gustavo.ferro@einstein.br&#38;lt;mailto:gustavo.ferro@einstein.br&#38;gt;&#60;br&#62;&#60;a target=\"_blank\"&#62;www.einstein.br&#38;lt;http://www.einstein.br/&#38;gt;&#60;/a&#62;&#60;br&#62;________________________________&#60;br&#62;De: Marcelo Takashi &#38;lt;marcelo.takashi@evolvebr.com&#38;gt;&#60;br&#62;Enviado: sexta-feira, 4 de agosto de 2023 11:21&#60;br&#62;Para: Cloud &#38;lt;cloud@mega.com&#38;gt;&#60;br&#62;Cc: Gustavo Viel Ferro &#38;lt;Gustavo.Ferro@einstein.br&#38;gt;; Alessandro Oliveira Souza &#38;lt;alessandro.osouza@einstein.br&#38;gt;&#60;br&#62;Assunto: HIAE - Install HASPKG in PROD&#60;br&#62;[E-MAIL EXTERNO]: NÃO CLIQUE em links e anexos de remetentes desconhecidos.&#60;br&#62;Não envie informações confidenciais da Instituição. Lembre-se, segurança é responsabilidade de todos nós.&#60;br&#62;--------------------------------------------------------------------------------------------------------------------------------&#60;br&#62;Hi, the client Hospital Israelita Albert Einstein, wants the customization package located in (C:\\ProgramData\\MEGA\\Hopex Application Server\\5000\\Modules\\has.custom) at the DEV Server, to be installed in the PROD environment.&#60;br&#62;Can you proceed with the installation?&#60;br&#62;@Gustavo Viel Ferro&#38;lt;mailto:Gustavo.Ferro@einstein.br&#38;gt; or @Alessandro Oliveira Souza&#38;lt;mailto:alessandro.osouza@einstein.br&#38;gt;, can one of you guys, please, aproove this request so we can transport whe customizations to the PROD environment?&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;br&#62;Esta mensagem contem informacao confidencial e/ou privilegiada. Se voce nao for o destinatario ou a pessoa autorizada a receber esta mensagem, nao pode usar, copiar ou divulgar as informacoes nela contidas ou tomar qualquer acao baseada nessas informacoes. Se voce recebeu esta mensagem por engano, por favor avise imediatamente o remetente, respondendo o e-mail e em seguida apague-o. Comunicacoes pela Internet nao podem ser garantidas quanto a pontualidade, seguranca ou inexistencia de erros ou virus. O remetente por esta razao nao se responsabiliza por qualquer erro, omissao ou mesmo opinioes e declaracoes contidas no conteudo desta mensagem. This E-mail is confidential. It may also be legally privileged. If you are not the addressee you may not copy, forward, disclose or use any part of it. If you have received this message in error, please delete it and all copies from your system and notify the sender immediately by return E-mail. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors, omissions, opinions or declarations contained in this E-mail.&#60;/p&#62;',11),(193,'HIAE - Install HASPKG in PROD','t_2023100220',2023100220,'Ticket','6','2023-08-04 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hi, the client Hospital Israelita Albert Einstein, wants the customization package located in (C:\\ProgramData\\MEGA\\Hopex Application Server\\5000\\Modules\\has.custom) at the DEV Server, to be installed in the PROD environment.&#60;br&#62;Can you proceed with the installation?&#60;br&#62;@Gustavo Viel Ferro&#38;lt;mailto:Gustavo.Ferro@einstein.br&#38;gt; or @Alessandro Oliveira Souza&#38;lt;mailto:alessandro.osouza@einstein.br&#38;gt;, can one of you guys, please, aproove this request so we can transport whe customizations to the PROD environment?&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(194,'HIAE - Install HASPKG in PREPROD','t_2023100221',2023100221,'Ticket','6','2023-08-02 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hi, the client Hospital Israelita Albert Einstein, wants the customization package located in (C:\\ProgramData\\MEGA\\Hopex Application Server\\5000\\Modules\\has.custom) at the DEV Server, to be installed in the PREPROD environment.&#60;br&#62;Can you proceed with the installation?&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(195,'HIAE - Generation of Custom Package blocked by Windows Security','t_2023100222',2023100222,'Ticket','6','2023-07-28 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;HI,&#60;br&#62;I was performing a custom packaging generation in the DEV environment for HIAE and at the powershell script execution, it was blocked by Windows Security.&#60;br&#62;Can you, please, verify if we can disable Windows Security for a brief period of time?&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(196,'HIAE - DEV Metamodel Compilation','t_2023100223',2023100223,'Ticket','6','2023-07-27 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hi, the client Hospital Israelita Albert Einstein wants the metamodel for the DEV environment to be compiled.&#60;br&#62;Can you proceed with the compilation?&#60;br&#62;Bet regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(197,'RE: Hospital Albert Einstein - Y6139','t_2023100224',2023100224,'Ticket','6','2023-07-26 00:00:00','2023-10-02 17:52:29',0,0,0,'&#60;p&#62;Hello MCS team,&#60;br&#62;Following Israel’s request below, please find attached license file Y6139_test containing additional products for testing purposes for the client Hospital Albert Einstein.&#60;br&#62;UNC path : \\dev-haev5\\must&#38;lt;file://dev-haev5/must&#38;gt;&#60;br&#62;End date : 25/10/2023.&#60;br&#62;Regards,&#60;br&#62;Ana&#60;br&#62;From: TAVARES Israel &#38;lt;itavares@mega.com&#38;gt;&#60;br&#62;Sent: mardi 25 juillet 2023 18:57&#60;br&#62;To: MILIC Ana &#38;lt;amilic@mega.com&#38;gt;&#60;br&#62;Subject: Hospital Albert Einstein&#60;br&#62;Hola Ana, buenos días.&#60;br&#62;Podrías por fa incluir estas licencias en el ambiente de desarrollo del Hospital por 3 meses.&#60;br&#62;5 ITA; 5 ITBM; 5 AFI; 5 BPA y 5 Contributors (concurrent) durante 3 meses. La promesa es que después de ese tiempo, las compren para producción.&#60;br&#62;Saludos y gracias de antemano.&#60;br&#62;[A close up of a sign Description automatically generated]&#60;br&#62;Israel Tavares&#60;br&#62;Sales Director&#60;br&#62;Cel. +52 (81) 1822 0366&#60;br&#62;Av. Sinaloa Num. 31 Piso 6 Colonia Roma Norte&#60;br&#62;CP 06700 Ciudad de México - México&#60;br&#62;itavares@mega.com&#38;lt;mailto:itavares@mega.com&#38;gt; - &#60;a target=\"_blank\"&#62;www.mega.com&#38;lt;http://www.mega.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Twitter&#38;lt;http://twitter.com/mega_int&#38;gt; - LinkedIn&#38;lt;http://www.linkedin.com/company/mega-international&#38;gt; - YouTube&#38;lt;http://www.youtube.com/megainternational&#38;gt;&#60;br&#62;________________________________&#60;br&#62;You aren\'t expected to respond to my email outside of your work hours.26/07/&#60;/p&#62;',11),(198,'HIAE - ITPM and ITBM Excel Import Modules Installation','t_2023100225',2023100225,'Ticket','6','2023-07-25 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hi, the client Hospital Israelita Albert Einstein wants the installation of the modules ITPM Excel Import Module and ITBM Excel Import Module in DEV and PREPROD environments.&#60;br&#62;Can you proceed with the installation?&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(199,'HIAE - Recurrent HOPEX360 generation','t_2023100226',2023100226,'Ticket','6','2023-07-18 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hi, the client Hospital Israelita Albert Einstein, wants to plan the HOPEX360 generation to occur periodically.&#60;br&#62;At first, daily at 3am and to be sent, at first, to these e-mails:&#60;br&#62;alessandro.osouza@einstein.br&#38;lt;mailto:alessandro.osouza@einstein.br&#38;gt;&#60;br&#62;gustavo.ferro@einstein.br&#38;lt;mailto:gustavo.ferro@einstein.br&#38;gt;&#60;br&#62;roberta.squinello@einstein.br&#38;lt;mailto:roberta.squinello@einstein.br&#38;gt;&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(200,'HIAE - Restart HOPEX Core PreProd','t_2023100227',2023100227,'Ticket','6','2023-07-18 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hi, the client Hospital Israelita Albert Einstein, wants to perform a restart at the HOPEx Core services for the PreProd Environment.&#60;br&#62;Can you proceed with the restart?&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(201,'RE: HIAE - Reading Access Areas configuration PROD','t_2023100228',2023100228,'Ticket','6','2023-07-14 00:00:00','2023-10-02 17:59:09',0,0,0,'&#60;p&#62;Good afternoon,&#60;br&#62;Based on your validation with Juarez, approved.&#60;br&#62;Tks,&#60;br&#62;[cid:image001.png@01D2E38B.9F34E990]&#60;br&#62;Gustavo Viel Ferro&#60;br&#62;Arquiteto de Soluções&#60;br&#62;Arquitetura Corporativa&#60;br&#62;Mobile: 11 98152-1271&#60;br&#62;Gustavo.ferro@einstein.br&#38;lt;mailto:gustavo.ferro@einstein.br&#38;gt;&#60;br&#62;&#60;a target=\"_blank\"&#62;www.einstein.br&#38;lt;http://www.einstein.br/&#38;gt;&#60;/a&#62;&#60;br&#62;________________________________&#60;br&#62;De: Marcelo Takashi &#38;lt;marcelo.takashi@evolvebr.com&#38;gt;&#60;br&#62;Enviado: sexta-feira, 14 de julho de 2023 13:49&#60;br&#62;Para: Cloud &#38;lt;cloud@mega.com&#38;gt;; Gustavo Viel Ferro &#38;lt;Gustavo.Ferro@einstein.br&#38;gt;&#60;br&#62;Cc: GONZÁLEZ MARTINEZ Guillermo Raúl &#38;lt;ggonzalez@mega.com&#38;gt;&#60;br&#62;Assunto: HIAE - Reading Access Areas configuration PROD&#60;br&#62;[E-MAIL EXTERNO]: NÃO CLIQUE em links e anexos de remetentes desconhecidos.&#60;br&#62;Não envie informações confidenciais da Instituição. Lembre-se, segurança é responsabilidade de todos nós.&#60;br&#62;--------------------------------------------------------------------------------------------------------------------------------&#60;br&#62;Hi, I recently validated the configuration made for Reading Access Areas at the Pre-Prod Environment. So, can you proceed with the configuration in the PROD Environment (PS: The step-by-step guide is attached)?&#60;br&#62;@Gustavo Viel Ferro&#38;lt;mailto:Gustavo.Ferro@einstein.br&#38;gt;, can you, please, aproove this request?&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;br&#62;Esta mensagem contem informacao confidencial e/ou privilegiada. Se voce nao for o destinatario ou a pessoa autorizada a receber esta mensagem, nao pode usar, copiar ou divulgar as informacoes nela contidas ou tomar qualquer acao baseada nessas informacoes. Se voce recebeu esta mensagem por engano, por favor avise imediatamente o remetente, respondendo o e-mail e em seguida apague-o. Comunicacoes pela Internet nao podem ser garantidas quanto a pontualidade, seguranca ou inexistencia de erros ou virus. O remetente por esta razao nao se responsabiliza por qualquer erro, omissao ou mesmo opinioes e declaracoes contidas no conteudo desta mensagem. This E-mail is confidential. It may also be legally privileged. If you are not the addressee you may not copy, forward, disclose or use any part of it. If you have received this message in error, please delete it and all copies from your system and notify the sender immediately by return E-mail. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors, omissions, opinions or declarations contained in this E-mail.&#60;/p&#62;',11),(203,'HIAE - SSO groups claim configuration','t_2023100230',2023100230,'Ticket','6','2023-07-13 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hi, at the client Hospital Israelita Albert Einstein, we are trying to configure the claim to use for the users groups in the assertion.&#60;br&#62;We configured in the RH-SSO to send in the “groupsid” claim and configured in HOPEX in Environment Options – Installation – User Management - Authentication[cid:image004.png@01D9B588.2C7A90F0]&#60;br&#62;Also, we made the configuration of groups in hopex as is shown in the documentation, with the correspondent Authentication Groups.&#60;br&#62;Are we missing any other configuration in HOPEX?&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(204,'HIAE - Restart HOPEX Core for Pre-PROD Environment','t_2023100231',2023100231,'Ticket','6','2023-07-13 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hi, the client Hospital Israelita Albert Einstein needs to restart the HOPEX Core for the PRE-PROD environment, can you please proceed with the request?&#60;br&#62;Best Regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(205,'Update Albert Einstein Environment PROD V5 CP5 HF14','t_2023100232',2023100232,'Ticket','6','2023-07-06 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Cloud,&#60;br&#62;Please install the update on Albert Einstein environment PROD to V5 CP5 HF14&#60;br&#62;[A close up of a sign Description automatically generated]&#60;br&#62;Guillermo González&#60;br&#62;Regional Cloud Services Manager&#60;br&#62;MEGA International&#60;br&#62;Av. Sinaloa Num. 31 Piso 6 Colonia Roma Norte&#60;br&#62;CP 06700 Ciudad de México - México&#60;br&#62;ggonzalez@mega.com&#38;lt;mailto:ggonzalez@mega.com&#38;gt; - &#60;a target=\"_blank\"&#62;www.mega.com&#38;lt;http://www.mega.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Twitter&#38;lt;http://twitter.com/mega_int&#38;gt; - LinkedIn&#38;lt;http://www.linkedin.com/company/mega-international&#38;gt; - YouTube&#38;lt;http://www.youtube.com/megainternational&#38;gt;&#60;br&#62;________________________________&#60;br&#62;You aren\'t expected to respond to my email outside of your work hours.&#60;/p&#62;',11),(206,'Update Hospital Albert Einstein to V5 CP5 HF22','t_2023100233',2023100233,'Ticket','6','2023-07-06 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hello Cloud,&#60;br&#62;As part of the solution that Lab is suggesting to fix the SSO issue, the recommendation is to update the environment to V5 CP5 HF22 please proceed&#60;br&#62;Thanks&#60;br&#62;[A close up of a sign Description automatically generated]&#60;br&#62;Guillermo González&#60;br&#62;Regional Cloud Services Manager&#60;br&#62;MEGA International&#60;br&#62;Av. Sinaloa Num. 31 Piso 6 Colonia Roma Norte&#60;br&#62;CP 06700 Ciudad de México - México&#60;br&#62;ggonzalez@mega.com&#38;lt;mailto:ggonzalez@mega.com&#38;gt; - &#60;a target=\"_blank\"&#62;www.mega.com&#38;lt;http://www.mega.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Twitter&#38;lt;http://twitter.com/mega_int&#38;gt; - LinkedIn&#38;lt;http://www.linkedin.com/company/mega-international&#38;gt; - YouTube&#38;lt;http://www.youtube.com/megainternational&#38;gt;&#60;br&#62;________________________________&#60;br&#62;You aren\'t expected to respond to my email outside of your work hours.&#60;/p&#62;',11),(207,'HIAE - Creation of new Reading Access Areas in Pre-Prod and PROD','t_2023100234',2023100234,'Ticket','6','2023-07-05 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hi, the client Hospital Israelita Albert Einstein wants to replicate the Reading Access Areas configuration that was made in the DEV Environment to Pre-Prod and Prod Environments.&#60;br&#62;All the steps for the correct configuration are present in the attached Document: Creation of New Reading Access Areas.docx&#60;br&#62;Any questions you can contact me directly.&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(208,'HIAE - Custom Module Pre-Prod Installation','t_2023100235',2023100235,'Ticket','6','2023-07-05 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hi,&#60;br&#62;I recently finalized some customizations for the client Hospital Israelita Albert Einstein in their DEV Environment, and they want to validate if it was made correctly. So, can you, please, install the haspkg located in the following path in the DEV Environment: C:\\ProgramData\\MEGA\\Hopex Application Server\\5000\\Modules\\has.custom, in the Pre-Prod Environment.&#60;br&#62;Best Regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(209,'Re: HIAE - HOPEX API Key PROD Environment','t_2023100236',2023100236,'Ticket','6','2023-07-04 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Approved.&#60;br&#62;De: Marcelo Takashi &#38;lt;marcelo.takashi@evolvebr.com&#38;gt;&#60;br&#62;Data: terça-feira, 4 de julho de 2023 16:15&#60;br&#62;Para: Cloud &#38;lt;cloud@mega.com&#38;gt;, Alessandro Oliveira Souza &#38;lt;alessandro.osouza@einstein.br&#38;gt;&#60;br&#62;Assunto: HIAE - HOPEX API Key PROD Environment&#60;br&#62;[E-MAIL EXTERNO]: NÃO CLIQUE em links e anexos de remetentes desconhecidos.&#60;br&#62;Não envie informações confidenciais da Instituição. Lembre-se, segurança é responsabilidade de todos nós.&#60;br&#62;--------------------------------------------------------------------------------------------------------------------------------&#60;br&#62;Hi, The client Hospital Israelita Albert Einstein wants an API Key for test purposes in the PROD Environment for the user jneto, with the profile IT Architecture Functional Administrator with the expiration date for August 31st of 2023.&#60;br&#62;@Alessandro Oliveira Souza&#38;lt;mailto:alessandro.osouza@einstein.br&#38;gt;, can you, please, approve this request?&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;br&#62;Esta mensagem contem informacao confidencial e/ou privilegiada. Se voce nao for o destinatario ou a pessoa autorizada a receber esta mensagem, nao pode usar, copiar ou divulgar as informacoes nela contidas ou tomar qualquer acao baseada nessas informacoes. Se voce recebeu esta mensagem por engano, por favor avise imediatamente o remetente, respondendo o e-mail e em seguida apague-o. Comunicacoes pela Internet nao podem ser garantidas quanto a pontualidade, seguranca ou inexistencia de erros ou virus. O remetente por esta razao nao se responsabiliza por qualquer erro, omissao ou mesmo opinioes e declaracoes contidas no conteudo desta mensagem. This E-mail is confidential. It may also be legally privileged. If you are not the addressee you may not copy, forward, disclose or use any part of it. If you have received this message in error, please delete it and all copies from your system and notify the sender immediately by return E-mail. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors, omissions, opinions or declarations contained in this E-mail.&#60;/p&#62;',11),(210,'HIAE - HOPEX API Key PROD Environment','t_2023100237',2023100237,'Ticket','6','2023-07-04 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hi, The client Hospital Israelita Albert Einstein wants an API Key for test purposes in the PROD Environment for the user jneto, with the profile IT Architecture Functional Administrator with the expiration date for August 31st of 2023.&#60;br&#62;@Alessandro Oliveira Souza&#38;lt;mailto:alessandro.osouza@einstein.br&#38;gt;, can you, please, approve this request?&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(211,'HIAE - Modules Installation','t_2023100238',2023100238,'Ticket','6','2023-07-03 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hi, the client Hospital Israelita Albert Einstein wants to add the following Modules in all 3 environments:&#60;br&#62;* Sample Data Types&#60;br&#62;* Database Design SQL Server 2008&#60;br&#62;* Database Design SQL Ansi ISO 9075 1992&#60;br&#62;* Database Design Postgre Sql 9.3&#60;br&#62;* Database Design TeraData V14&#60;br&#62;* Database Design Oracle 11&#60;br&#62;* Database Design MYSQL V4.1&#60;br&#62;* Database Design DB2 OS 390 V10&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(212,'FW: RDP IP - HAE - PS','t_2023100239',2023100239,'Ticket','6','2023-07-03 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;@BERNABE Román&#38;lt;mailto:rbernabe@mega.com&#38;gt; me ayudas con este tema por favor, al parecer no te copie jajajaj o te borre o no se que paso jajaj&#60;br&#62;From: GONZÁLEZ MARTINEZ Guillermo Raúl&#60;br&#62;Sent: Friday, June 30, 2023 1:01 PM&#60;br&#62;Cc: RIVERA Humberto &#38;lt;hrivera@mega.com&#38;gt;&#60;br&#62;Subject: RDP IP - HAE - PS&#60;br&#62;Hola Marcelo,&#60;br&#62;Recuerda por favor copier a Cloud en los requerimientos para que se genere un caso y los ingenieros puedan trabajar en tu caso.&#60;br&#62;@BERNABE Román&#38;lt;mailto:rbernabe@mega.com&#38;gt; me ayudas actualizando la IP de Marcelo en DEV Hospital Albert y actualizarla en el RDP también por favor&#60;br&#62;Gracias&#60;br&#62;From: Marcelo Takashi &#38;lt;marcelo.takashi@evolvebr.com&#38;lt;mailto:marcelo.takashi@evolvebr.com&#38;gt;&#38;gt;&#60;br&#62;Sent: Friday, June 30, 2023 12:21 PM&#60;br&#62;To: GONZÁLEZ MARTINEZ Guillermo Raúl &#38;lt;ggonzalez@mega.com&#38;lt;mailto:ggonzalez@mega.com&#38;gt;&#38;gt;&#60;br&#62;Cc: RIVERA Humberto &#38;lt;hrivera@mega.com&#38;lt;mailto:hrivera@mega.com&#38;gt;&#38;gt;&#60;br&#62;Subject: RES: HIAE - Nuevas areas de lectura&#60;br&#62;Perfecto, ahi me recuerdo.&#60;br&#62;Podrías solicitar el cambio del IP para mi accesso RDP para este: 201.68.28.72&#60;br&#62;Saludos.&#60;br&#62;________________________________&#60;br&#62;You aren\'t expected to respond to my email outside of your work hours.&#60;/p&#62;',11),(213,'HIAE - HOPEX360 files availability','t_2023100240',2023100240,'Ticket','6','2023-06-30 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hi,&#60;br&#62;The client Hospital Israelita Albert Einstein, wants to know which options are available for availability of HOPEX 360 files? Can it be sent to a S3 bucket with a given token?&#60;br&#62;Best Regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(214,'HIAE - SSO in PREPROD not working','t_2023100301',2023100301,'Ticket','6','2023-06-28 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hi, we are facing some problems using SSO authentication in the PREPROD environment for the client Hospital Israelita Albert Einstein.&#60;br&#62;Everytime we try to use the SAML2 authentication we only get a blank page of return.&#60;br&#62;1 – Login Page&#60;br&#62;[cid:image001.png@01D9A93A.C8C9DC90]&#60;br&#62;2 – Blank page returned.&#60;br&#62;[cid:image002.png@01D9A93A.C8C9DC90]&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(215,'HIAE - SSO Configuration Pre-Prod to PROD','t_2023100302',2023100302,'Ticket','6','2023-06-27 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hi, the client Hospital Israelita Albert Einstein wants to transfer the SSO configuration that was made to the Pre-Prod Environment to the PROD environment. The metadata is the same.&#60;br&#62;Best Regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(216,'HIAE - Custom Module Installation','t_2023100303',2023100303,'Ticket','6','2023-07-26 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hi, the client Hospital Israelita Albert Einstein (HIAE) required some metamodel customizations. Thus, I created the attached haspkg to be installed in the DEV environment. Can you, please, procceed with the installation?&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(217,'Update IP Address in DEV Hospital Albert','t_2023100304',2023100304,'Ticket','6','2023-06-22 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Cloud,&#60;br&#62;Please update IP address for Marcelo Takashi in DEV, his new IP is 201.68.28.10 and as well in RDP update the IP&#60;br&#62;Thanks&#60;br&#62;[A close up of a sign Description automatically generated]&#60;br&#62;Guillermo González&#60;br&#62;Regional Cloud Services Manager&#60;br&#62;MEGA International&#60;br&#62;Av. Sinaloa Num. 31 Piso 6 Colonia Roma Norte&#60;br&#62;CP 06700 Ciudad de México - México&#60;br&#62;ggonzalez@mega.com&#38;lt;mailto:ggonzalez@mega.com&#38;gt; - &#60;a target=\"_blank\"&#62;www.mega.com&#38;lt;http://www.mega.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Twitter&#38;lt;http://twitter.com/mega_int&#38;gt; - LinkedIn&#38;lt;http://www.linkedin.com/company/mega-international&#38;gt; - YouTube&#38;lt;http://www.youtube.com/megainternational&#38;gt;&#60;br&#62;________________________________&#60;br&#62;You aren\'t expected to respond to my email outside of your work hours.&#60;/p&#62;',11),(218,'HIAE - HOPEX360 install for DEV Environment','t_2023100305',2023100305,'Ticket','6','2023-06-21 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hello,&#60;br&#62;The client Hospital Israelita Albert Einstein wants the installation of the HOPEX360 in the DEV Environment. Can you, please, procceed with the installation.&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(219,'HIAE - Transfer the user connected to named HBPA License','t_2023100306',2023100306,'Ticket','6','2023-06-21 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;div class=\"mega-case-d-block mega-case-d-desc\"&#62;\n&#60;div class=\"mega-case-d-info-wrapper\"&#62;\n&#60;div class=\"mega-case-d-value mega-case-d-value-desc\"&#62;Hi,&#60;br&#62;Recently, a new named HBPA license was provided to the client Hospital Israelita Albert Einstein in their DEV environment, they currently cannot access the product. Can you, please, check which user is connected to the HBPA license and change that to the user rcano?&#60;br&#62;Best regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/div&#62;\n&#60;/div&#62;\n&#60;/div&#62;\n&#60;div class=\"mega-case-d-block mega-case-d-attachment-wrapper\"&#62;\n&#60;div class=\"mega-case-d-block mega-case-d-attachment\"&#62; &#60;/div&#62;\n&#60;/div&#62;',11),(220,'HIAE - HOPEX API KEy','t_2023100307',2023100307,'Ticket','6','2023-06-15 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hi, The client Hospital Israelita Albert Einstein wants an API Key for test purposes in the DEV Environment for the user jneto, with the profile IT Architecture Functional Administrator with the expiration date at the end of the month.&#60;br&#62;Best Regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(221,'HIAE SSO Config','t_2023100308',2023100308,'Ticket','6','2023-06-14 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hi,&#60;br&#62;The client Hospital Israelita Albert Einstein wants to replicate the SSO configuration that was made for the Pre-Prod Environment for DEV and PROD. We should use the same URLs used in the Pre-Prod Config.&#60;br&#62;Best Regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(222,'HIAE - Up Alignment DEV to PROD','t_2023100309',2023100309,'Ticket','6','2023-06-14 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hi,&#60;br&#62;The client Hospital Israelita Albert Einstein wants to perform an Up Alignment from DEV to PROD, to be performed in the 26th of June 2023.&#60;br&#62;How can we procceed?&#60;br&#62;Best Regards.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(223,'FW: Hospital Albert Einstein - Y6139','t_2023100310',2023100310,'Ticket','6','2023-06-09 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hello MCS team,&#60;br&#62;Following Israel’s request, please find attached client’s DEV license issued with additional 2 BPA licenses for test purposes.&#60;br&#62;End date : 08/08/2023.&#60;br&#62;UNC path : \\dev-haev5\\must&#38;lt;file://dev-haev5/must&#38;gt;&#60;br&#62;Once the testing period is done, please use the old license file to revert to the purchased configuration.&#60;br&#62;Regards,&#60;br&#62;Ana&#60;br&#62;From: TAVARES Israel &#38;lt;itavares@mega.com&#38;gt;&#60;br&#62;Sent: vendredi 9 juin 2023 00:19&#60;br&#62;To: MILIC Ana &#38;lt;amilic@mega.com&#38;gt;&#60;br&#62;Subject: Hospital Albert Einstein&#60;br&#62;Hola Ana, buenos días.&#60;br&#62;Por solicitud del cliente podrías por favor incluir en el ambiente de desarrollo del Hospital Albert Einstein 2 licencias del siguiente módulo por 2 meses.&#60;br&#62;* HS-BPA-RC&#60;br&#62;Adicional, ellos tienen este módulo HC-IT-CTC.U que se supone deberían de poder crear ideas, sin embargo no pueden, según leí en la descripción en Sales Force dice que crear ideas es opcional, ¿qué podemos hacer para qué los usuarios puedan registrar ideas?&#60;br&#62;[cid:image002.png@01D99A24.FEA2C2C0]&#60;br&#62;Saludos y gracias.&#60;br&#62;Por favor, avísame si tienes alguna pregunta o comentario.&#60;br&#62;Saludos y gracias.&#60;br&#62;[A close up of a sign Description automatically generated]&#60;br&#62;Israel Tavares&#60;br&#62;Sales Director&#60;br&#62;Cel. +52 (81) 1822 0366&#60;br&#62;Av. Sinaloa Num. 31 Piso 6 Colonia Roma Norte&#60;br&#62;CP 06700 Ciudad de México - México&#60;br&#62;itavares@mega.com&#38;lt;mailto:itavares@mega.com&#38;gt; - &#60;a target=\"_blank\"&#62;www.mega.com&#38;lt;http://www.mega.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Twitter&#38;lt;http://twitter.com/mega_int&#38;gt; - LinkedIn&#38;lt;http://www.linkedin.com/company/mega-international&#38;gt; - YouTube&#38;lt;http://www.youtube.com/megainternational&#38;gt;&#60;br&#62;________________________________&#60;br&#62;You aren\'t expected to respond to my email outside of your work hours.&#60;/p&#62;',11),(224,'Albert Einstein - PROD Install Archimate 3.1','t_2023100311',2023100311,'Ticket','6','2023-05-24 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;@CLEMENTE Ismael&#38;lt;mailto:iclemente@mega.com&#38;gt; me ayudas a instalar el modulo de Archimate 3.1 en PROD Albert Einstein por favor y le confirmas a Marcelo ya que este completado&#60;br&#62;Gracias&#60;br&#62;[A close up of a sign Description automatically generated]&#60;br&#62;Guillermo González&#60;br&#62;Regional Cloud Services Manager&#60;br&#62;MEGA International&#60;br&#62;Av. Sinaloa Num. 31 Piso 6 Colonia Roma Norte&#60;br&#62;CP 06700 Ciudad de México - México&#60;br&#62;ggonzalez@mega.com&#38;lt;mailto:ggonzalez@mega.com&#38;gt; - &#60;a target=\"_blank\"&#62;www.mega.com&#38;lt;http://www.mega.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Twitter&#38;lt;http://twitter.com/mega_int&#38;gt; - LinkedIn&#38;lt;http://www.linkedin.com/company/mega-international&#38;gt; - YouTube&#38;lt;http://www.youtube.com/megainternational&#38;gt;&#60;br&#62;________________________________&#60;br&#62;You aren\'t expected to respond to my email outside of your work hours.&#60;/p&#62;',11),(225,'Hospital Albert Einstein - Homologación de ambientes','t_2023100312',2023100312,'Ticket','6','2023-03-27 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hola @José&#38;lt;mailto:jjpineda@mega.com&#38;gt;;&#60;br&#62;Te solicito el gran favor de que los ambientes menores de HIAE queden homologados, es decir que PreProd + Dev sean un “espejo” de lo que actualmente está en Prod, esto con la finalidad de que el Partner local tenga oportunidad de hacer pruebas en igualdad de condiciones de ambientes menores, si llegases a tener dudas me mandas un mensajito y con gusto las aclaro.&#60;br&#62;Hola @Oscar&#38;lt;mailto:olee@mega.com&#38;gt;;&#60;br&#62;Esta es la solicitud de la cual habló Jimenez, una vez finalizada y que José me dé aviso, procedo a informar a la gente de Evolve para que proceda con los tests que ellos requieran.&#60;br&#62;Saludos.&#60;br&#62;[A close up of a sign Description automatically generated]&#60;br&#62;Hugo Sotelo&#60;br&#62;MCS Service Delivery Manager&#60;br&#62;MEGA International&#60;br&#62;Av. Sinaloa Num. 31 Piso 6 Colonia Roma Norte&#60;br&#62;CP 06700 Ciudad de México - México&#60;br&#62;hsotelo@mega.com&#38;lt;mailto:hsotelo@mega.com&#38;gt; - &#60;a href=\"http://www.mega.com&#38;lt;https//nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mega.com%2F&#38;amp;data=05%7C01%7Chugohern%40bancolombia.com.co%7C3cf027bfc1f54937d03208dabdc48c81%7Cb5e244bdc492495b8b1061bfd453e423%7C0%7C0%7C638030949126903421%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&#38;amp;sdata=kwK%2BPH5%2BY%2FCwMAyPVDFmHInmfrR3qzb2lgHT1ifmCFc%3D&#38;amp;reserved=0&#38;gt;\" target=\"_blank\" rel=\"noopener\"&#62;www.mega.com&#38;lt;https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mega.com%2F&#38;amp;data=05%7C01%7Chugohern%40bancolombia.com.co%7C3cf027bfc1f54937d03208dabdc48c81%7Cb5e244bdc492495b8b1061bfd453e423%7C0%7C0%7C638030949126903421%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&#38;amp;sdata=kwK%2BPH5%2BY%2FCwMAyPVDFmHInmfrR3qzb2lgHT1ifmCFc%3D&#38;amp;reserved=0&#38;gt;&#60;/a&#62;&#60;br&#62;Twitter&#38;lt;https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Ftwitter.com%2Fmega_int&#38;amp;data=05%7C01%7Chugohern%40bancolombia.com.co%7C3cf027bfc1f54937d03208dabdc48c81%7Cb5e244bdc492495b8b1061bfd453e423%7C0%7C0%7C638030949126903421%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&#38;amp;sdata=qsfTpLMpuCYlrEYwYJ61y9FoE8ESyZha3dyhl%2BAqHrw%3D&#38;amp;reserved=0&#38;gt; - LinkedIn&#38;lt;https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmega-international&#38;amp;data=05%7C01%7Chugohern%40bancolombia.com.co%7C3cf027bfc1f54937d03208dabdc48c81%7Cb5e244bdc492495b8b1061bfd453e423%7C0%7C0%7C638030949126903421%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&#38;amp;sdata=Ighwq7Vu1%2BhW1QLhDrjoIhIze0D6l1GL9W7yaaNnHv8%3D&#38;amp;reserved=0&#38;gt; - YouTube&#38;lt;https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.youtube.com%2Fmegainternational&#38;amp;data=05%7C01%7Chugohern%40bancolombia.com.co%7C3cf027bfc1f54937d03208dabdc48c81%7Cb5e244bdc492495b8b1061bfd453e423%7C0%7C0%7C638030949126903421%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&#38;amp;sdata=1J3rpx6igOtKxleFxMcA981k7%2B9RK4EYXlXckQrJBAU%3D&#38;amp;reserved=0&#38;gt;&#60;br&#62;From: SOTELO Hugo&#60;br&#62;Sent: lunes, 27 de marzo de 2023 08:05&#60;br&#62;To: Henrique S. Santos &#38;lt;henrique.santos@evolvebr.com&#38;gt;; LEE Oscar &#38;lt;olee@mega.com&#38;gt;; LUCAS LÓPEZ Florentino &#38;lt;flucas@mega.com&#38;gt;&#60;br&#62;Cc: Marcelo Takashi &#38;lt;marcelo.takashi@evolvebr.com&#38;gt;; GONZÁLEZ MARTINEZ Guillermo Raúl &#38;lt;ggonzalez@mega.com&#38;gt;; PINEDA José Juan &#38;lt;jjpineda@mega.com&#38;gt;&#60;br&#62;Subject: RE: SaaS - Archimate\'s Profile (HIAE)&#60;br&#62;Hola @Henrique&#38;lt;mailto:henrique.santos@evolvebr.com&#38;gt;;&#60;br&#62;Un gusto saludarlos, dos temas, como he comentado con anterioridad al grupo que pertenezco que se conoce como MCS no contamos con ingenieros de investigaciones de la funcionalidad de la plataforma, por lo anterior sumo al técnico dueño del ticket que Hospital AE ha mandado, lo que usualmente hacen los partners es filtran que realmente se trate de una mal funcionalidad y una vez seguros (como me imagino es el caso que han escalado) se levanta el ticket, por la limitante que hay del idioma lo que puedo hacer, y creo que en un futuro podrían tomar esa dinámica como hacen nuestros partners es gerenciar una llamada cliente + soporte y así avanzar en el tema.&#60;br&#62;@Florentino&#38;lt;mailto:flucas@mega.com&#38;gt;, Tino un mega favor amigo, podrías por favor darme algunas opciones de tu horario para que Evolve gerencie una llamada con cliente y contigo para investigar el caso, respecto al idioma portugués no tengas el menor cuidado, la gente de Evolve habla perfecto español.&#60;br&#62;@Henrique&#38;lt;mailto:henrique.santos@evolvebr.com&#38;gt;, un tema adicional, esta misma semana estoy trabajando con mi ingeniero de nube para hacer un “espejo” de Producción a los ambientes menores y así puedan hacer las pruebas que requieran.&#60;br&#62;@Oscar&#38;lt;mailto:olee@mega.com&#38;gt;, este es un tema que conversábamos la semana pasada, al ser tickets de investigación que caen en el queue de soporte, tenemos tanto Guille como yo poca gerencia, y de hecho poca acción sobre los mismos, el status de tickets atorados diferentes a los que caen al equipo de MCS, usualmente lo provee el CSM, si encuentras algún tipo de inconsistencia en mi correo o feedback, con gusto lo platicamos interno y luego lo permeamos con nuestros socios de Evolve.&#60;br&#62;A la orden para lo que necesiten.&#60;br&#62;Saludos&#60;br&#62;[A close up of a sign Description automatically generated]&#60;br&#62;Hugo Sotelo&#60;br&#62;MCS Service Delivery Manager&#60;br&#62;MEGA International&#60;br&#62;Av. Sinaloa Num. 31 Piso 6 Colonia Roma Norte&#60;br&#62;CP 06700 Ciudad de México - México&#60;br&#62;hsotelo@mega.com&#38;lt;mailto:hsotelo@mega.com&#38;gt; - &#60;a href=\"http://www.mega.com&#38;lt;https//nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mega.com%2F&#38;amp;data=05%7C01%7Chugohern%40bancolombia.com.co%7C3cf027bfc1f54937d03208dabdc48c81%7Cb5e244bdc492495b8b1061bfd453e423%7C0%7C0%7C638030949126903421%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&#38;amp;sdata=kwK%2BPH5%2BY%2FCwMAyPVDFmHInmfrR3qzb2lgHT1ifmCFc%3D&#38;amp;reserved=0&#38;gt;\" target=\"_blank\" rel=\"noopener\"&#62;www.mega.com&#38;lt;https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mega.com%2F&#38;amp;data=05%7C01%7Chugohern%40bancolombia.com.co%7C3cf027bfc1f54937d03208dabdc48c81%7Cb5e244bdc492495b8b1061bfd453e423%7C0%7C0%7C638030949126903421%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&#38;amp;sdata=kwK%2BPH5%2BY%2FCwMAyPVDFmHInmfrR3qzb2lgHT1ifmCFc%3D&#38;amp;reserved=0&#38;gt;&#60;/a&#62;&#60;br&#62;Twitter&#38;lt;https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Ftwitter.com%2Fmega_int&#38;amp;data=05%7C01%7Chugohern%40bancolombia.com.co%7C3cf027bfc1f54937d03208dabdc48c81%7Cb5e244bdc492495b8b1061bfd453e423%7C0%7C0%7C638030949126903421%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&#38;amp;sdata=qsfTpLMpuCYlrEYwYJ61y9FoE8ESyZha3dyhl%2BAqHrw%3D&#38;amp;reserved=0&#38;gt; - LinkedIn&#38;lt;https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmega-international&#38;amp;data=05%7C01%7Chugohern%40bancolombia.com.co%7C3cf027bfc1f54937d03208dabdc48c81%7Cb5e244bdc492495b8b1061bfd453e423%7C0%7C0%7C638030949126903421%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&#38;amp;sdata=Ighwq7Vu1%2BhW1QLhDrjoIhIze0D6l1GL9W7yaaNnHv8%3D&#38;amp;reserved=0&#38;gt; - YouTube&#38;lt;https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.youtube.com%2Fmegainternational&#38;amp;data=05%7C01%7Chugohern%40bancolombia.com.co%7C3cf027bfc1f54937d03208dabdc48c81%7Cb5e244bdc492495b8b1061bfd453e423%7C0%7C0%7C638030949126903421%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&#38;amp;sdata=1J3rpx6igOtKxleFxMcA981k7%2B9RK4EYXlXckQrJBAU%3D&#38;amp;reserved=0&#38;gt;&#60;br&#62;From: Henrique S. Santos &#38;lt;henrique.santos@evolvebr.com&#38;lt;mailto:henrique.santos@evolvebr.com&#38;gt;&#38;gt;&#60;br&#62;Sent: Monday, March 27, 2023 6:31 AM&#60;br&#62;To: SOTELO Hugo &#38;lt;hsotelo@mega.com&#38;lt;mailto:hsotelo@mega.com&#38;gt;&#38;gt;; LEE Oscar &#38;lt;olee@mega.com&#38;lt;mailto:olee@mega.com&#38;gt;&#38;gt;&#60;br&#62;Cc: Marcelo Takashi &#38;lt;marcelo.takashi@evolvebr.com&#38;lt;mailto:marcelo.takashi@evolvebr.com&#38;gt;&#38;gt;&#60;br&#62;Subject: SaaS - Archimate\'s Profile (HIAE)&#60;br&#62;¡Hola amigos!&#60;br&#62;HIAE tiene un problema con la asignación del perfil de Archimate a los usuarios, ya que no tenemos acceso a la parte de administración para realizar acciones, creo que esto debería hacerlo Hugo.&#60;br&#62;¿Podrías ayudarnos con este caso? Están en necesidad urgente.&#60;br&#62;Número de billete 00136700&#60;br&#62;[cid:image001.png@01D96082.66EBE190]&#60;br&#62;Att,&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Henrique Santos&#60;br&#62;Suporte | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;br&#62;________________________________&#60;br&#62;You aren\'t expected to respond to my email outside of your work hours.&#60;/p&#62;',11),(226,'RE: HIAE - Habilitar idioma Inglés - Dev + PreProd + Prod','t_2023100313',2023100313,'Ticket','6','2023-03-27 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hola Marcelo;&#60;br&#62;Con gusto procedemos con la petición, en cuando quede listo les avisaremos para que puedan validar.&#60;br&#62;Hola @José&#38;lt;mailto:jjpineda@mega.com&#38;gt;;&#60;br&#62;He mandado la petición a Cloud y asignado este ticket a tu “queue” me ayudas por favor con el requerimiento y una vez completo nos avisas sobre esta cadena.&#60;br&#62;Muchas gracias&#60;br&#62;Saludos&#60;br&#62;[A close up of a sign Description automatically generated]&#60;br&#62;Hugo Sotelo&#60;br&#62;MCS Service Delivery Manager&#60;br&#62;MEGA International&#60;br&#62;Av. Sinaloa Num. 31 Piso 6 Colonia Roma Norte&#60;br&#62;CP 06700 Ciudad de México - México&#60;br&#62;hsotelo@mega.com&#38;lt;mailto:hsotelo@mega.com&#38;gt; - &#60;a href=\"http://www.mega.com&#38;lt;https//nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mega.com%2F&#38;amp;data=05%7C01%7Chugohern%40bancolombia.com.co%7C3cf027bfc1f54937d03208dabdc48c81%7Cb5e244bdc492495b8b1061bfd453e423%7C0%7C0%7C638030949126903421%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&#38;amp;sdata=kwK%2BPH5%2BY%2FCwMAyPVDFmHInmfrR3qzb2lgHT1ifmCFc%3D&#38;amp;reserved=0&#38;gt;\" target=\"_blank\" rel=\"noopener\"&#62;www.mega.com&#38;lt;https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mega.com%2F&#38;amp;data=05%7C01%7Chugohern%40bancolombia.com.co%7C3cf027bfc1f54937d03208dabdc48c81%7Cb5e244bdc492495b8b1061bfd453e423%7C0%7C0%7C638030949126903421%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&#38;amp;sdata=kwK%2BPH5%2BY%2FCwMAyPVDFmHInmfrR3qzb2lgHT1ifmCFc%3D&#38;amp;reserved=0&#38;gt;&#60;/a&#62;&#60;br&#62;Twitter&#38;lt;https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Ftwitter.com%2Fmega_int&#38;amp;data=05%7C01%7Chugohern%40bancolombia.com.co%7C3cf027bfc1f54937d03208dabdc48c81%7Cb5e244bdc492495b8b1061bfd453e423%7C0%7C0%7C638030949126903421%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&#38;amp;sdata=qsfTpLMpuCYlrEYwYJ61y9FoE8ESyZha3dyhl%2BAqHrw%3D&#38;amp;reserved=0&#38;gt; - LinkedIn&#38;lt;https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmega-international&#38;amp;data=05%7C01%7Chugohern%40bancolombia.com.co%7C3cf027bfc1f54937d03208dabdc48c81%7Cb5e244bdc492495b8b1061bfd453e423%7C0%7C0%7C638030949126903421%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&#38;amp;sdata=Ighwq7Vu1%2BhW1QLhDrjoIhIze0D6l1GL9W7yaaNnHv8%3D&#38;amp;reserved=0&#38;gt; - YouTube&#38;lt;https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.youtube.com%2Fmegainternational&#38;amp;data=05%7C01%7Chugohern%40bancolombia.com.co%7C3cf027bfc1f54937d03208dabdc48c81%7Cb5e244bdc492495b8b1061bfd453e423%7C0%7C0%7C638030949126903421%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&#38;amp;sdata=1J3rpx6igOtKxleFxMcA981k7%2B9RK4EYXlXckQrJBAU%3D&#38;amp;reserved=0&#38;gt;&#60;br&#62;From: Marcelo Takashi &#38;lt;marcelo.takashi@evolvebr.com&#38;gt;&#60;br&#62;Sent: Friday, March 24, 2023 2:43 PM&#60;br&#62;To: SOTELO Hugo &#38;lt;hsotelo@mega.com&#38;gt;&#60;br&#62;Cc: Henrique S. Santos &#38;lt;henrique.santos@evolvebr.com&#38;gt;; JS Jimenez &#38;lt;jsjimenez@evolvebr.com&#38;gt;; LEE Oscar &#38;lt;olee@mega.com&#38;gt;&#60;br&#62;Subject: HIAE - Habilitar idioma Inglés&#60;br&#62;Hola Hugo,&#60;br&#62;Los Arquitectos de Einsten me peticionaron si es posible habilitar el idioma Inglés en la plataforma. Con el portugués están con mucha confusión cerca de los terminos de HOPEX.&#60;br&#62;Saludos.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;br&#62;________________________________&#60;br&#62;You aren\'t expected to respond to my email outside of your work hours.&#60;/p&#62;',11),(227,'Subject RE: Post Deployment Completed for dev-haev5','t_2023100314',2023100314,'Ticket','6','2023-02-07 00:00:00','2023-10-06 20:23:05',0,0,10,'&#60;p&#62;Hola José;&#60;br&#62;Por favor toma el ticket del queue que este correo está generando a Cloud, y me ayudas por favor a realizar la lista blanca de la plataforma de DEV para “Hospital Albert Einstein Brazil”, coloco en la parte de abajo el listado de IPs que básicamente deberían ser las mismas que se han agregado a Prod, cualquier duda me comentas por favor por Teams. Gracias&#60;br&#62;189.108.75.160/28&#60;br&#62;201.56.7.128/25&#60;br&#62;191.233.198.69/32&#60;br&#62;20.206.225.185/32&#60;br&#62;20.206.225.208/32&#60;br&#62;54.207.85.221/32&#60;br&#62;54.232.24.51/32&#60;br&#62;[A close up of a sign Description automatically generated]&#60;br&#62;Hugo Sotelo&#60;br&#62;MCS Service Delivery Manager&#60;br&#62;MEGA International&#60;br&#62;Av. Sinaloa Num. 31 Piso 6 Colonia Roma Norte&#60;br&#62;CP 06700 Ciudad de México - México&#60;br&#62;hsotelo@mega.com&#38;lt;mailto:hsotelo@mega.com&#38;gt; - &#60;a href=\"http://www.mega.com&#38;lt;https//nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mega.com%2F&#38;amp;data=05%7C01%7Chugohern%40bancolombia.com.co%7C3cf027bfc1f54937d03208dabdc48c81%7Cb5e244bdc492495b8b1061bfd453e423%7C0%7C0%7C638030949126903421%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&#38;amp;sdata=kwK%2BPH5%2BY%2FCwMAyPVDFmHInmfrR3qzb2lgHT1ifmCFc%3D&#38;amp;reserved=0&#38;gt;\" target=\"_blank\" rel=\"noopener\"&#62;www.mega.com&#38;lt;https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mega.com%2F&#38;amp;data=05%7C01%7Chugohern%40bancolombia.com.co%7C3cf027bfc1f54937d03208dabdc48c81%7Cb5e244bdc492495b8b1061bfd453e423%7C0%7C0%7C638030949126903421%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&#38;amp;sdata=kwK%2BPH5%2BY%2FCwMAyPVDFmHInmfrR3qzb2lgHT1ifmCFc%3D&#38;amp;reserved=0&#38;gt;&#60;/a&#62;&#60;br&#62;Twitter&#38;lt;https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Ftwitter.com%2Fmega_int&#38;amp;data=05%7C01%7Chugohern%40bancolombia.com.co%7C3cf027bfc1f54937d03208dabdc48c81%7Cb5e244bdc492495b8b1061bfd453e423%7C0%7C0%7C638030949126903421%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&#38;amp;sdata=qsfTpLMpuCYlrEYwYJ61y9FoE8ESyZha3dyhl%2BAqHrw%3D&#38;amp;reserved=0&#38;gt; - LinkedIn&#38;lt;https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmega-international&#38;amp;data=05%7C01%7Chugohern%40bancolombia.com.co%7C3cf027bfc1f54937d03208dabdc48c81%7Cb5e244bdc492495b8b1061bfd453e423%7C0%7C0%7C638030949126903421%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&#38;amp;sdata=Ighwq7Vu1%2BhW1QLhDrjoIhIze0D6l1GL9W7yaaNnHv8%3D&#38;amp;reserved=0&#38;gt; - YouTube&#38;lt;https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.youtube.com%2Fmegainternational&#38;amp;data=05%7C01%7Chugohern%40bancolombia.com.co%7C3cf027bfc1f54937d03208dabdc48c81%7Cb5e244bdc492495b8b1061bfd453e423%7C0%7C0%7C638030949126903421%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&#38;amp;sdata=1J3rpx6igOtKxleFxMcA981k7%2B9RK4EYXlXckQrJBAU%3D&#38;amp;reserved=0&#38;gt;&#60;br&#62;From: ANTONY RAJ Antovarun &#38;lt;aantonyraj@mega.com&#38;gt;&#60;br&#62;Sent: Sunday, February 5, 2023 8:31 PM&#60;br&#62;To: BRIDON Anthony &#38;lt;abridon@mega.com&#38;gt;; PINEDA José Juan &#38;lt;jjpineda@mega.com&#38;gt;&#60;br&#62;Cc: JACOB Laurent &#38;lt;ljacob@mega.com&#38;gt;; SOTELO Hugo &#38;lt;hsotelo@mega.com&#38;gt;; GONZÁLEZ MARTINEZ Guillermo Raúl &#38;lt;ggonzalez@mega.com&#38;gt;&#60;br&#62;Subject: RE: Post Deployment Completed for dev-haev5&#60;br&#62;Hi Anthony,&#60;br&#62;Have added the server to Sophos Group and Azure backup.&#60;br&#62;Updated in clickup app + Updated check list.&#60;br&#62;Antovarun ANTONY RAJ&#60;br&#62;Cloud Architect&#60;br&#62;MEGA Asia Software Pte Ltd&#60;br&#62;&#60;a href=\"http://www.mega.com&#38;lt;https//www.mega.com/?utm_source=pardot-email&#38;amp;utm_medium=email&#38;amp;utm_campaign=corp&#38;gt;\" target=\"_blank\" rel=\"noopener\"&#62;www.mega.com&#38;lt;https://www.mega.com/?utm_source=pardot-email&#38;amp;utm_medium=email&#38;amp;utm_campaign=corp&#38;gt;&#60;/a&#62;&#60;br&#62;LinkedIn&#38;lt;http://www2.mega.com/linkedin&#38;gt; - Twitter&#38;lt;http://www2.mega.com/twitter&#38;gt; - YouTube&#38;lt;http://www2.mega.com/youtube&#38;gt;&#60;br&#62;E&#60;br&#62;aantonyraj@mega.com&#38;lt;mailto:aantonyraj@mega.com&#38;gt;&#60;br&#62;MEGA named as a 2022 Gartner® Peer Insights™ Customers’ Choice for Enterprise Architecture tools&#38;lt;https://www.mega.com/en/product-enterprise-architecture-tool?utm_source=signature-email&#38;amp;utm_medium=email&#38;amp;utm_campaign=corp-ea&#38;gt;&#60;br&#62;From: BRIDON Anthony &#38;lt;abridon@mega.com&#38;lt;mailto:abridon@mega.com&#38;gt;&#38;gt;&#60;br&#62;Sent: Friday, 3 February 2023 9:45 pm&#60;br&#62;To: PINEDA José Juan &#38;lt;jjpineda@mega.com&#38;lt;mailto:jjpineda@mega.com&#38;gt;&#38;gt;; ANTONY RAJ Antovarun &#38;lt;aantonyraj@mega.com&#38;lt;mailto:aantonyraj@mega.com&#38;gt;&#38;gt;&#60;br&#62;Cc: JACOB Laurent &#38;lt;ljacob@mega.com&#38;lt;mailto:ljacob@mega.com&#38;gt;&#38;gt;; SOTELO Hugo &#38;lt;hsotelo@mega.com&#38;lt;mailto:hsotelo@mega.com&#38;gt;&#38;gt;; GONZÁLEZ MARTINEZ Guillermo Raúl &#38;lt;ggonzalez@mega.com&#38;lt;mailto:ggonzalez@mega.com&#38;gt;&#38;gt;&#60;br&#62;Subject: RE: Post Deployment Completed for dev-haev5&#60;br&#62;Hi JJ,&#60;br&#62;Thanks a lot.&#60;br&#62;The DNS record for PPROD should be OK now.&#60;br&#62;@ANTONY RAJ Antovarun&#38;lt;mailto:aantonyraj@mega.com&#38;gt;: could you please handle the last CA tasks for the DEV (no supervision)?&#60;br&#62;Thanks&#60;br&#62;Anthony BRIDON&#60;br&#62;Cloud Manager&#60;br&#62;MEGA International&#60;br&#62;9 avenue René Coty - 75014 Paris - France&#60;br&#62;&#60;a href=\"http://www.mega.com&#38;lt;https//www.mega.com/?utm_source=pardot-email&#38;amp;utm_medium=email&#38;amp;utm_campaign=corp&#38;gt;\" target=\"_blank\" rel=\"noopener\"&#62;www.mega.com&#38;lt;https://www.mega.com/?utm_source=pardot-email&#38;amp;utm_medium=email&#38;amp;utm_campaign=corp&#38;gt;&#60;/a&#62;&#60;br&#62;LinkedIn&#38;lt;http://www2.mega.com/linkedin&#38;gt; - Twitter&#38;lt;http://www2.mega.com/twitter&#38;gt; - YouTube&#38;lt;http://www2.mega.com/youtube&#38;gt;&#60;br&#62;P&#60;br&#62;+33 1 42 75 40 00&#60;br&#62;M&#60;br&#62;+33 6 13 49 03 71&#60;br&#62;E&#60;br&#62;abridon@mega.com&#38;lt;mailto:abridon@mega.com&#38;gt;&#60;br&#62;From: PINEDA José Juan &#38;lt;jjpineda@mega.com&#38;lt;mailto:jjpineda@mega.com&#38;gt;&#38;gt;&#60;br&#62;Sent: jeudi 2 février 2023 23:47&#60;br&#62;To: BRIDON Anthony &#38;lt;abridon@mega.com&#38;lt;mailto:abridon@mega.com&#38;gt;&#38;gt;&#60;br&#62;Cc: JACOB Laurent &#38;lt;ljacob@mega.com&#38;lt;mailto:ljacob@mega.com&#38;gt;&#38;gt;; SOTELO Hugo &#38;lt;hsotelo@mega.com&#38;lt;mailto:hsotelo@mega.com&#38;gt;&#38;gt;; GONZÁLEZ MARTINEZ Guillermo Raúl &#38;lt;ggonzalez@mega.com&#38;lt;mailto:ggonzalez@mega.com&#38;gt;&#38;gt;&#60;br&#62;Subject: Post Deployment Completed for dev-haev5&#60;br&#62;Hi @BRIDON Anthony&#38;lt;mailto:abridon@mega.com&#38;gt;&#60;br&#62;Just a heads up, to let you know that I\'ve finished the Post Deployment For Hospital Albert Einstein. It took me more than excepted since I was working on other cases with Hugo and Guille.&#60;br&#62;You can find the checklist on: \\dfr\\MCS\\00&#38;lt;file://dfr/MCS/00&#38;gt; - MCS CUSTOMERS\\Hospital Albert Einstein (HAE)&#60;br&#62;I know I have the task as well to deploy the 2nd instance for PPROD.&#60;br&#62;I\'ll need your help to push on this, since I raised a ticket to helpdesk to add the DNS record for the PPROD Instance but haven\'t done it yet. Case: 00133376&#60;br&#62;Thanks and Best Regards, ?&#60;br&#62;[A close up of a sign Description automatically generated]&#60;br&#62;José Pineda&#60;br&#62;Cloud Engineer&#60;br&#62;MEGA International&#60;br&#62;Av. Sinaloa Num. 31 Piso 6 Colonia Roma Norte&#60;br&#62;CP 06700 Ciudad de México - México&#60;br&#62;jjpineda@mega.com&#38;lt;mailto:jjpinedar@mega.com&#38;gt; - &#60;a target=\"_blank\"&#62;www.mega.com&#38;lt;http://www.mega.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Twitter&#38;lt;http://twitter.com/mega_int&#38;gt; - LinkedIn&#38;lt;http://www.linkedin.com/company/mega-international&#38;gt; - YouTube&#38;lt;http://www.youtube.com/megainternational&#38;gt;&#60;br&#62;________________________________&#60;br&#62;You aren\'t expected to respond to my email outside of your work hours.&#60;/p&#62;',11),(229,'HIAE - PreProd SSO User not belongs to a group','t_2023100902',2023100902,'Ticket','5','2023-10-06 12:00:00','2023-12-05 13:38:54',0,0,21,'&#60;p&#62;Hi, as we are resuming the subject of SSO in PreProd environment, we are trying to connect using SSO, and we are receiving the message: “User does not belongs to any groups”. I used a SAML inspector and found that the SAML assertion is returning the group for the user, but Is not being recognized by hopex.&#60;/p&#62;\n&#60;p&#62;Can you, please, verify why this is happening?&#60;br&#62;&#60;br&#62;&#60;/p&#62;',10),(230,'RE: HIAE - Install HASPKG in PROD','t_2023100903',2023100903,'Ticket','6','2023-10-05 12:00:00','2023-10-23 13:16:00',0,0,21,'&#60;p&#62;Hi, the client Hospital Israelita Albert Einstein, wants the customization package located in (C:\\ProgramData\\MEGA\\Hopex Application Server\\5000\\Modules\\has.custom) at the DEV Server, to be installed in the PROD environment.&#60;/p&#62;\n&#60;p&#62;&#60;br&#62;Can you proceed with the installation?&#60;/p&#62;',10),(231,'HIAE - HOPEX360 Generation Failed','t_2023100904',2023100904,'Ticket','5','2023-09-27 12:00:00','2023-10-24 18:12:20',0,0,21,'&#60;p&#62;Hi, we are experiencing some HOPEX360 generation Errors, the print of an e-mail follows:&#60;br&#62;[cid:image001.png@01D9F13B.05F495E0]&#60;br&#62;Can you, please , verify, why we are receiving such error message?&#60;/p&#62;\n&#60;p&#62;&#60;br&#62;Best regards.&#60;/p&#62;',10),(232,'HIAE - HOPEX360 website of Enterprise Portal','t_2023100905',2023100905,'Ticket','6','2023-10-05 12:00:00','2023-10-23 13:13:43',0,0,21,'&#60;p&#62;Hi, the client Hospital Israelita Albert Einstein, wants to change the Website used to generate the Enterprise Portal to “evl_HOPEX360”.&#60;/p&#62;\n&#60;p&#62;&#60;br&#62;Can you proceed with the modification?&#60;/p&#62;',10),(233,'HIAE - HOPEX360 manual generation PROD','t_2023100906',2023100906,'Ticket','6','2023-10-05 12:00:00','2023-10-23 13:14:34',0,0,21,'&#60;p&#62;Hola, el cliente Hospital Israelita Albert Einstein necesita generar manualmente el Hopex360 “evl_HOPEX360” em ambiente Productivo. Puedes generar y disponibilizar en el FTP?&#60;/p&#62;\n&#60;p&#62;&#60;br&#62;Saludos.&#60;/p&#62;',10),(236,'[Portfólio de Aplicações] não aparecem no 360','t_2023101001',2023101001,'Ticket','5','2023-10-10 21:24:07','2023-10-21 01:47:00',0,0,24,'&#60;p&#62;Conforme anexo, corrigir a publicação do 360 para trazer o portifólio conforme nosso ambiente de PRD.&#60;/p&#62;',24),(237,'Exclusão de Aplicações - Loite1 - Com DE/PARA','t_2023101002',2023101002,'Ticket','5','2023-10-10 22:00:50','2023-10-25 01:58:08',0,0,24,'&#60;p&#62;Conforme conversamos, segue planilha para execução da Exclusão com DE/PARA&#60;/p&#62;\n&#60;p&#62;Com os seguintes passos:&#60;/p&#62;\n&#60;p&#62;1 - Update do Elemento no Archimate para o novo item do DePARA;&#60;/p&#62;\n&#60;p&#62;2 - Exclusão do Elemento original (apenas pós update) &#60;/p&#62;\n&#60;p&#62;&#60;a href=\"https://sbibae.sharepoint.com/:x:/s/TimedeArquitetura-TransformaoDigital/EWF7XYLFwehGkLpttuu6V5MBs6QeZYfCs_zTNYd2jCaTcw?email=EVE001%40einstein.br&#38;amp;e=AGbJSZ\"&#62;Relação de Sistemas Consolidado - Carga DePara Marcelo 10102023.xlsx&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62;Validar em DEV e depois executar todas em PRD.&#60;/p&#62;\n&#60;p&#62;Obrigado&#60;/p&#62;',24),(238,'Erro no Campo (Novo): Manipula Dados Sensíveis?','t_2023101101',2023101101,'Ticket','5','2023-10-11 12:36:51','2023-11-30 16:25:44',0,0,24,'&#60;p&#62;O campo [Manipula Dados Sensíveis?] está sendo apresentado com erro na [Tela de Aplicações]. Ainda não é possível Testar no 360.&#60;/p&#62;\n&#60;p&#62;Conforme imagens abaixo, a label está aparentemente sobreposta ao valor que ao invés de uma Combo (com as opções: Sim ou Não ) está com uma ciaxa de texto digitável que depois de preenchida sobrescreve a label do campo. Após o preenchimento também apresenta erros.&#60;/p&#62;\n&#60;p&#62;Conforme imagens abaixo:&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=7&#38;itemtype=Ticket&#38;items_id=2023101101\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-652694a5021ec9.32972212\" width=\"454\" src=\"/glpi/front/document.send.php?docid=7&#38;itemtype=Ticket&#38;items_id=2023101101\" /&#62;&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=8&#38;itemtype=Ticket&#38;items_id=2023101101\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-652694c4c35575.87993169\" width=\"439\" src=\"/glpi/front/document.send.php?docid=8&#38;itemtype=Ticket&#38;items_id=2023101101\" /&#62;&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62;Notas:&#60;/p&#62;\n&#60;p&#62;1 - O erro também acontece em Pré-Prod.&#60;/p&#62;\n&#60;p&#62;2 - Quando o valor é preenchido com [Sim] ele chega a salvar sem o erro da Msg acima, demonstrando que existe alguma consistência mas falta a Combo e o apresentação com o layout sem quebra.&#60;/p&#62;\n&#60;p&#62;&#60;br&#62;&#60;a href=\"/glpi/front/document.send.php?docid=9&#38;itemtype=Ticket&#38;items_id=2023101101\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-652695877114c3.92942476\" width=\"1364\" src=\"/glpi/front/document.send.php?docid=9&#38;itemtype=Ticket&#38;items_id=2023101101\" /&#62;&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62;3 - Salvando a informação correta ele chega a alinha a apresentação da informação.&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=10&#38;itemtype=Ticket&#38;items_id=2023101101\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-652696c65ff656.11473645\" width=\"1351\" src=\"/glpi/front/document.send.php?docid=10&#38;itemtype=Ticket&#38;items_id=2023101101\" /&#62;&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62;IMPORTANTE: realizamos a validação em Pré-Prod. antes da aplicação em Produção?&#60;/p&#62;',24),(239,'Alterar o Hopex 360 para o Idioma Português Brasil.','t_2023101102',2023101102,'Ticket','5','2023-10-11 21:22:03','2023-11-09 17:02:59',0,0,24,'&#60;p&#62;Boa tarde, &#60;/p&#62;\n&#60;p&#62;Alterar o 360 para o idioma Português. &#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=11&#38;itemtype=Ticket&#38;items_id=2023101102\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-6527115acecda7.06824566\" width=\"1363\" src=\"/glpi/front/document.send.php?docid=11&#38;itemtype=Ticket&#38;items_id=2023101102\" /&#62;&#60;/a&#62;&#60;br&#62;&#60;br&#62;&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;',24),(240,'Solicitado em 27/09 - Colocar Campos Obrigatórios no Cadastro de Aplicações.','t_2023101103',2023101103,'Ticket','5','2023-10-11 21:37:31','2024-07-03 13:32:52',0,0,24,'&#60;div class=\"x_elementToProof\"&#62;Bom dia,&#60;/div&#62;\n&#60;div class=\"x_elementToProof\"&#62; &#60;/div&#62;\n&#60;div class=\"x_elementToProof\"&#62;Marcelo conforme conversamos segue mais uma solicitação de ajustes no Hopex.&#60;/div&#62;\n&#60;div class=\"x_elementToProof\"&#62; &#60;/div&#62;\n&#60;div class=\"x_elementToProof\"&#62;\n&#60;ol data-editing-info=\"{&#38;quot;orderedStyleType&#38;quot;:2,&#38;quot;unorderedStyleType&#38;quot;:1}\"&#62;\n&#60;li&#62;Em &#60;strong&#62;Aplicações &#60;/strong&#62;colocar como preenchimento &#60;strong&#62;OBRIGATÓRIO&#60;/strong&#62; para inclusão os seguintes campos:&#60;/li&#62;\n&#60;/ol&#62;\n&#60;div&#62;\n&#60;table id=\"x_tableSelected0\" width=\"161\"&#62;&#60;colgroup&#62;&#60;col class=\"x_ContentPasted0\" width=\"161\"&#62;&#60;/colgroup&#62;\n&#60;tbody&#62;\n&#60;tr&#62;\n&#60;td class=\"x_ContentPasted0\" width=\"161\" height=\"20\"&#62;Nome&#60;/td&#62;\n&#60;/tr&#62;\n&#60;tr&#62;\n&#60;td class=\"x_ContentPasted0\" height=\"20\"&#62;Comentário&#60;/td&#62;\n&#60;/tr&#62;\n&#60;tr&#62;\n&#60;td class=\"x_ContentPasted0\" height=\"20\"&#62;Detentor&#60;/td&#62;\n&#60;/tr&#62;\n&#60;tr&#62;\n&#60;td class=\"x_ContentPasted0\" height=\"20\"&#62;Nível de atendimento (SLA)&#60;/td&#62;\n&#60;/tr&#62;\n&#60;tr&#62;\n&#60;td class=\"x_ContentPasted0\" height=\"20\"&#62;Cloud Computing&#60;/td&#62;\n&#60;/tr&#62;\n&#60;tr&#62;\n&#60;td class=\"x_ContentPasted0\" height=\"20\"&#62;Tipo aplicação&#60;/td&#62;\n&#60;/tr&#62;\n&#60;tr&#62;\n&#60;td class=\"x_ContentPasted0\" height=\"20\"&#62;Responsabilidade &#38;gt; Proprietário local de Aplicativo = Responsáveis na área de Negócio&#60;/td&#62;\n&#60;/tr&#62;\n&#60;tr&#62;\n&#60;td class=\"x_ContentPasted0\" height=\"20\"&#62;Responsabilidade &#38;gt; Proprietário da função de trabalho = Gerência da TI&#60;/td&#62;\n&#60;/tr&#62;\n&#60;tr&#62;\n&#60;td class=\"x_ContentPasted0\" height=\"20\"&#62;Responsabilidade &#38;gt; Proprietário de Informática = Gerente da TI / Coordenador&#60;/td&#62;\n&#60;/tr&#62;\n&#60;tr&#62;\n&#60;td class=\"x_ContentPasted0\" height=\"20\"&#62;Possuí dados sensíveis&#60;/td&#62;\n&#60;/tr&#62;\n&#60;/tbody&#62;\n&#60;/table&#62;\n&#60;/div&#62;\n&#60;div&#62; &#60;/div&#62;\n&#60;div&#62;Obrigado,&#60;/div&#62;\n&#60;/div&#62;',24),(241,'Na Home do 360 reordenar destaques.','t_2023101104',2023101104,'Ticket','5','2023-10-11 22:00:40','2024-07-03 13:33:18',0,0,24,'&#60;p&#62; &#60;/p&#62;\n&#60;p class=\"MsoListParagraph\"&#62;&#60;!-- [if !supportLists]--&#62;1.      &#60;!--[endif]--&#62;Alterar a ordem dos itens em destaque na Home&#60;/p&#62;\n&#60;p class=\"MsoNormal\"&#62;AS IS&#60;/p&#62;\n&#60;p class=\"MsoNormal\"&#62;&#60;a href=\"/glpi/front/document.send.php?docid=13&#38;itemtype=Ticket&#38;items_id=2023101104\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-65271aedebe228.82001150\" width=\"611\" src=\"/glpi/front/document.send.php?docid=13&#38;itemtype=Ticket&#38;items_id=2023101104\" /&#62;&#60;/a&#62;&#60;br&#62;&#60;!--[endif]--&#62;&#60;/p&#62;\n&#60;p class=\"MsoNormal\"&#62;TO BE – solicitação&#60;/p&#62;\n&#60;p class=\"MsoNormal\"&#62;&#60;a href=\"/glpi/front/document.send.php?docid=14&#38;itemtype=Ticket&#38;items_id=2023101104\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-65271afe3dff14.43133349\" width=\"583\" src=\"/glpi/front/document.send.php?docid=14&#38;itemtype=Ticket&#38;items_id=2023101104\" /&#62;&#60;/a&#62;&#60;br&#62;&#60;!--[endif]--&#62;&#60;/p&#62;',24),(242,'No Hopex360 em Aplicações: Adicionar colunas na lista de busca.','t_2023101105',2023101105,'Ticket','5','2023-10-11 22:14:07','2024-07-03 13:31:53',0,0,24,'&#60;p&#62;Atualmente existem poucas colunas na tela de entrada e busca de [Aplicações] no Hopex 360, precisamos revisar as colunas adicionando itens. &#60;/p&#62;\n&#60;p&#62;Visão atual:&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=15&#38;itemtype=Ticket&#38;items_id=2023101105\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-65271c206d9444.25788807\" width=\"1369\" src=\"/glpi/front/document.send.php?docid=15&#38;itemtype=Ticket&#38;items_id=2023101105\" /&#62;&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62;Precisamos revisar para:&#60;/p&#62;\n&#60;p&#62;Aplicações - AS IS (Manter)&#60;/p&#62;\n&#60;p&#62;Código - AS IS (Manter)&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Comentários &#60;/strong&#62;- TO BE (Adicionar) Item 1 imagens abaixo.&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Tipo aplicação&#60;/strong&#62; - TO BE (Adicionar) Item 2 imagens abaixo.&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nível de atendimento (SLA)&#60;/strong&#62; - TO BE (Adicionar) Item 3 imagens abaixo.&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Cloud Computing &#60;/strong&#62;- TO BE (Adicionar) Item 4 imagens abaixo.&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Manipula dados sensíveis?&#60;/strong&#62; - TO BE (Adicionar) Item 5 imagens abaixo.&#60;/p&#62;\n&#60;p&#62;Versão - AS IS (Manter)&#60;/p&#62;\n&#60;p&#62;Current State - AS IS (Manter)&#60;/p&#62;\n&#60;p&#62;Business Capabilities - AS IS (Manter)&#60;/p&#62;\n&#60;p&#62;Technologies - AS IS (Manter)&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=16&#38;itemtype=Ticket&#38;items_id=2023101105\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-65271d0895cff1.09031812\" width=\"697\" src=\"/glpi/front/document.send.php?docid=16&#38;itemtype=Ticket&#38;items_id=2023101105\" /&#62;&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=17&#38;itemtype=Ticket&#38;items_id=2023101105\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-65271d23500f73.62508257\" width=\"697\" src=\"/glpi/front/document.send.php?docid=17&#38;itemtype=Ticket&#38;items_id=2023101105\" /&#62;&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;',24),(243,'Durante a exclusão do app [Action] ele me mostrou uma restrição na exclusão.','t_2023101201',2023101201,'Ticket','5','2023-10-12 01:05:07','2023-10-21 00:43:49',0,0,24,'&#60;p&#62;Realizei a exclusão mas preciso entender como eliminar o elemento que posso ter deixado órfão.&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=18&#38;itemtype=Ticket&#38;items_id=2023101201\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-652745e6d81da3.78897647\" width=\"1363\" src=\"/glpi/front/document.send.php?docid=18&#38;itemtype=Ticket&#38;items_id=2023101201\" /&#62;&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62;Nota: Roberta o [Action] é Tecnologia na planilha do Antônio.&#60;/p&#62;',24),(244,'Realizar atualização dos Ambientes [Não Produtivos]: DEV e PPROD','t_2023101202',2023101202,'Ticket','5','2023-10-12 03:41:41','2023-11-30 16:17:24',0,0,24,'&#60;p&#62;Boa noite, &#60;/p&#62;\n&#60;p&#62;Conforme falamos em reunião essa semana. Precisamos que os ambientes [não prds] sejam atualizados com a Produção para que possamos ter algo relativamente atualizado e assim possamos realizar validações e desenvolvimentos de relatórios nestes ambientes.&#60;br&#62;&#60;br&#62;Apesar de termos uma série de solicitações em andamento não aguardar sua execução para essa atualização. Pois com a informação preliminar é suficiente para nosso objetivo.&#60;br&#62;&#60;br&#62;&#60;strong&#62;UNICA SOLICITAÇÃO: não atualizar a tabela de usuários &#60;/strong&#62;pois os perfis atuais são de [Não Produtivo] e ainda não temos o Login com SSO para facilitar o acesso. &#60;br&#62;&#60;br&#62;Obrigado&#60;/p&#62;',24),(245,'Corrigir a geração e download do Hopex360.','t_2023101203',2023101203,'Ticket','5','2023-10-12 03:46:13','2024-02-22 17:58:36',0,0,24,'&#60;p&#62;Desde 18/09 estamos buscando corrigir e dar uma solução para gerarmos e baixarmos o Hopex360. &#60;/p&#62;\n&#60;p&#62;Precisamos aqui resolver de vez essa pendência.&#60;/p&#62;',24),(246,'Sem acesso ao portal usuário rsquinello','t_2023101601',2023101601,'Ticket','5','2023-10-16 13:47:59','2023-10-21 00:21:13',0,0,28,'&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=19&#38;itemtype=Ticket&#38;items_id=2023101601\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-652d3ed72d5271.97476000\" width=\"1004\" src=\"/glpi/front/document.send.php?docid=19&#38;itemtype=Ticket&#38;items_id=2023101601\" /&#62;&#60;/a&#62;&#60;/p&#62;',28),(247,'Busca de Views no Archimate (e-mail de 26/09)','t_2023101602',2023101602,'Ticket','5','2023-10-16 17:40:29','2023-10-25 19:06:21',0,0,24,'&#60;p&#62;Conforme e-mail de 26 de setembro de 2023 12:08&#60;/p&#62;\n&#60;p&#62;Vide anexo.&#60;/p&#62;\n&#60;p&#62;Precisamos de um mecanismo que funcione para localizar as views de Archimate de forma mais efetiva. A busca existente não funciona.&#60;/p&#62;',24),(248,'Solicitações para sustentação e evolução do Hopex para orizon','t_2023101801',2023101801,'Ticket','5','2023-10-18 14:16:45','2024-07-03 13:38:40',0,0,12,'&#60;p&#62;Sessão de treinamento do Módulo de Dados (IFA) para o arquiteto Rodrigo Mendes (A combinar)&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;',11),(249,'Solicitação para sustentação e evolução do Hopex na Orizon','t_2023101802',2023101802,'Ticket','5','2023-10-18 14:21:16','2023-12-05 13:29:35',0,0,12,'&#60;p&#62;Planejamento para a GMUD na transição da instância do Hopex de HML para PROD (Combinar agenda com o Leandro Mussio)&#60;/p&#62;',11),(250,'Arcos - Environment Automatic Update Forbidden','t_2023101901',2023101901,'Ticket','5','2023-10-17 14:02:27','2023-11-09 16:58:48',0,0,0,'&#60;p&#62;I am trying to update the HOPEX version in PROD, from V5 CP5 HF17 to V5 CP6, but as I perform the Environment Automatic Update I am getting the Error that Update is Forbidden. The print is attached.&#60;br&#62;The services would not start, so the instance is not up and we cannot access the tool.&#60;/p&#62;',11),(253,'HIAE - Source IP Connection DEV','t_2023102303',2023102303,'Ticket','6','2023-10-20 12:00:00','2023-10-25 14:17:57',0,0,0,'&#60;p&#62;Hi, Can you, please, change the security policy for the IP Origin of the RDP DEV environment for my access to:&#60;br&#62;201.95.182.247&#60;br&#62;Thank you.&#60;br&#62;[Ícone Descrição gerada automaticamente]&#60;br&#62;Marcelo T. Hashimoto&#60;br&#62;Arquiteto Corporativo | eVOLVE Gestão Empresarial&#60;br&#62;Tel. (11) 4191-3426&#38;lt;tel:(11)%204195-0510&#38;gt;&#60;br&#62;Site. &#60;a target=\"_blank\"&#62;www.evolvebr.com&#38;lt;http://www.evolvebr.com/&#38;gt;&#60;/a&#62;&#60;br&#62;Endereço. Av. Sagitário, 138 - City 113&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.linkedin.com/company/evolve-gest-o-empresarial/&#38;gt;&#60;br&#62;[Ícone Descrição gerada automaticamente]&#38;lt;https://www.youtube.com/channel/UCJQgCFkieklb6r1KYz_P5KA&#38;gt;&#60;/p&#62;',11),(254,'Solicitação de Alteração - Hopex 360','t_2023102501',2023102501,'Ticket','5','2023-10-25 12:00:00','2024-01-18 16:08:37',0,0,12,'&#60;p&#62;Solicitação de mudanças no Portal HOPEX360 da Orizon&#60;/p&#62;',10),(255,'Tipo de Aplicação','t_2023102502',2023102502,'Ticket','5','2023-10-25 16:57:28','2024-07-03 13:37:08',0,0,28,'&#60;p&#62;Criar no campo tipo de aplicação a opção: Componentes de Tecnologia.&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=22&#38;itemtype=Ticket&#38;items_id=2023102502\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-653948ef7d7d33.73468122\" width=\"777\" src=\"/glpi/front/document.send.php?docid=22&#38;itemtype=Ticket&#38;items_id=2023102502\" /&#62;&#60;/a&#62;&#60;/p&#62;',28),(256,'Inclusão de IP publico para acesso ao URL de Produção do Hopex do HIAE.','t_2023110701',2023110701,'Ticket','5','2023-11-07 13:04:41','2023-12-05 13:37:03',0,0,24,'&#60;p&#62;Solicito liberação de IP Publico para Goiânia.&#60;/p&#62;\n&#60;p&#62;IP: 200.174.237.162&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;',24),(257,'HIAE - Diagram \"_Drawing\" attribute absent','t_2023100908',2023100908,'Ticket','5','2023-09-30 12:00:00','2023-11-09 16:59:57',0,0,21,'&#60;p&#62;Profile: Archimate Functional Administrator&#60;br&#62;As I am trying to delete an Diagram that has no [Described Element] Link, I am getting an error that says: \"O valor (1529926889536240831) do atributo _Drawing não foi encontrado no Objeto Microsserviço Cloud V1\" and the deletion is not completed. The warning is shown in the attachments.&#60;br&#62;As a Postscript note, we had a simmilar problem with reverse engineering databases in the case 00145958.&#60;/p&#62;',10),(258,'Customizar: Acrescentar na Pag. de Detalhes da Aplicação a lista de View Archimate que ela existe.','t_2023111001',2023111001,'Ticket','5','2023-11-10 17:30:43','2024-07-03 13:36:18',0,0,24,'&#60;p&#62;Customizar: Acrescentar na Pag. de Detalhes da Aplicação a lista de View Archimate que ela existe.&#60;/p&#62;\n&#60;ol start=\"1\" data-editing-info=\"{&#38;quot;orderedStyleType&#38;quot;:2,&#38;quot;unorderedStyleType&#38;quot;:1}\"&#62;\n&#60;li&#62;Nos detalhes da Aplicação listas, em Diagramas, este momento não aparece nenhum desenho (img1), entendo que o comportamento ideal será listar qualquer diagrama com o elemento (igual a lista conforme as imagens a seguir)  &#60;/li&#62;\n&#60;/ol&#62;\n&#60;p&#62;img1&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=23&#38;itemtype=Ticket&#38;items_id=2023111001\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-654e68a6597452.16632276\" width=\"708\" src=\"/glpi/front/document.send.php?docid=23&#38;itemtype=Ticket&#38;items_id=2023111001\" /&#62;&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62;demais img&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=24&#38;itemtype=Ticket&#38;items_id=2023111001\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-654e68ba70bc93.66466086\" width=\"610\" src=\"/glpi/front/document.send.php?docid=24&#38;itemtype=Ticket&#38;items_id=2023111001\" /&#62;&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=25&#38;itemtype=Ticket&#38;items_id=2023111001\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-654e68bf835375.93696753\" width=\"1237\" src=\"/glpi/front/document.send.php?docid=25&#38;itemtype=Ticket&#38;items_id=2023111001\" /&#62;&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;',24),(259,'Reduzir efeito de Cache dos Navegadores sobre o Hopex360','t_2023111002',2023111002,'Ticket','5','2023-11-10 22:05:51','2024-03-05 17:26:18',0,0,24,'&#60;p&#62;O Hopex360 precisa reduzir seu efeito de Cache nos navegadores, nos meus últimos deploys só consegui ver algo da nova versão em modo [anônimo].&#60;/p&#62;\n&#60;p&#62;Ele sofre um severo cache nos navegadores (principalmente por ser todo static files) trazer um DEV Front-end que possa avaliar os recursos de código para reduzir o cache. &#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;',24),(260,'Restringir subida de 1 Tipo de Aplicação e 1 Portifólio no Hopex 360','t_2023111003',2023111003,'Ticket','5','2023-11-10 22:15:30','2024-07-03 13:37:28',0,0,24,'&#60;p&#62;Boa tarde, &#60;/p&#62;\n&#60;p&#62;Precisamos que não subam no Hopex360:&#60;/p&#62;\n&#60;p&#62;1 - Todas as Aplicações com o [Tipo Aplicação]: [ABBs e SBBs]&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=27&#38;itemtype=Ticket&#38;items_id=2023111003\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-654eaa9f8a1062.48118245\" width=\"109\" src=\"/glpi/front/document.send.php?docid=27&#38;itemtype=Ticket&#38;items_id=2023111003\" /&#62;&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=30&#38;itemtype=Ticket&#38;items_id=2023111003\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-654eab6650ea50.56441492\" width=\"392\" src=\"/glpi/front/document.send.php?docid=30&#38;itemtype=Ticket&#38;items_id=2023111003\" /&#62;&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62;2 - O Portifólio: [ABB´s e SBB´s]&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=28&#38;itemtype=Ticket&#38;items_id=2023111003\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-654eaaed9bf954.71627371\" width=\"398\" src=\"/glpi/front/document.send.php?docid=28&#38;itemtype=Ticket&#38;items_id=2023111003\" /&#62;&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=29&#38;itemtype=Ticket&#38;items_id=2023111003\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-654eab3500c713.06334114\" width=\"1284\" src=\"/glpi/front/document.send.php?docid=29&#38;itemtype=Ticket&#38;items_id=2023111003\" /&#62;&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62;Obrigado&#60;/p&#62;',24),(261,'Retirar as Aplicações e Portifólio [ABBs e SBBs] do Hopex360','t_2023111301',2023111301,'Ticket','5','2023-11-13 14:37:26','2024-07-03 13:36:50',0,0,24,'&#60;p&#62;1.1 - Utilizando o flag [Modelo de Aplicativo] parametrizado nas Aplicações para retirar todas da lista de aplicações do 360.&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=33&#38;itemtype=Ticket&#38;items_id=2023111301\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-6552349eb017b3.43486278\" width=\"1670\" src=\"/glpi/front/document.send.php?docid=33&#38;itemtype=Ticket&#38;items_id=2023111301\" /&#62;&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62;1.2 - Retirar a Portfólio [ABBs e SBBs] da lista de Portfólios;&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=31&#38;itemtype=Ticket&#38;items_id=2023111301\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-65523310011821.19243849\" width=\"1680\" src=\"/glpi/front/document.send.php?docid=31&#38;itemtype=Ticket&#38;items_id=2023111301\" /&#62;&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62;1.3 - Retirar do [CIO Board] na combo dos Portfólios o item [ABBs e SBBs];&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=32&#38;itemtype=Ticket&#38;items_id=2023111301\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-6552348e2b39b7.94453423\" width=\"1673\" src=\"/glpi/front/document.send.php?docid=32&#38;itemtype=Ticket&#38;items_id=2023111301\" /&#62;&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;',24),(262,'Customização: [CIO Dashboard] incluir o combo [Tipo de Aplicação] nos filtros gerais.','t_2023111302',2023111302,'Ticket','5','2023-11-13 15:06:42','2024-07-03 13:35:26',0,0,24,'&#60;p&#62;1 - Incluir nos combos existentes o combo [Tipo de Aplicação]&#60;/p&#62;\n&#60;p&#62;2 - Mudar a ordem dos combos, conforme abaixo.&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=34&#38;itemtype=Ticket&#38;items_id=2023111302\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-65523ae3526316.54298512\" width=\"1680\" src=\"/glpi/front/document.send.php?docid=34&#38;itemtype=Ticket&#38;items_id=2023111302\" /&#62;&#60;/a&#62;&#60;/p&#62;',24),(263,'Criar [Tipo de aplicação]: POCs e Pilotos','t_2023112101',2023112101,'Ticket','5','2023-11-21 19:02:48','2024-07-03 13:33:48',0,0,24,'&#60;p&#62;Criar no campo tipo de aplicação a opção:  POCs e Pilotos&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=36&#38;itemtype=Ticket&#38;items_id=2023112101\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-655cfed1ee8350.15539490\" width=\"475\" src=\"/glpi/front/document.send.php?docid=36&#38;itemtype=Ticket&#38;items_id=2023112101\" /&#62;&#60;/a&#62;&#60;/p&#62;',24),(264,'Cutomização - No Hopex360 em Aplicações: Adicionar colunas na lista de busca. (2)','t_2023112102',2023112102,'Ticket','5','2023-11-21 19:47:21','2024-07-03 13:33:31',0,0,24,'&#60;p&#62;Adicionar as colunas da Lista de Aplicações (para busca e ordenação) os campos:&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Data de Criação &#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Data de Alteração &#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;Adicionar nos Detalhes de Aplicações (ao clicar na Aplicação) os campos:&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Data de Criação &#60;/strong&#62;(caso não exista)&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Usuário de Criação&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Data de Alteração &#60;/strong&#62;(caso não exista)&#60;strong&#62; &#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Usuário de Alteração&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;Usar como referência as informações abaixo:&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=37&#38;itemtype=Ticket&#38;items_id=2023112102\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-655d0939e67366.11135812\" width=\"250\" src=\"/glpi/front/document.send.php?docid=37&#38;itemtype=Ticket&#38;items_id=2023112102\" /&#62;&#60;/a&#62;&#60;/p&#62;',24),(265,'Customização: Criar em Aplicações o campo [Fase de envolvimento da Arquitetura Corp.?]','t_2023112301',2023112301,'Ticket','5','2023-11-23 17:11:16','2024-07-03 13:32:30',0,0,24,'&#60;p&#62;Boa tarde,&#60;/p&#62;\n&#60;p&#62;Criar em Aplicações o campo [Fase de envolvimento da Arquitetura Corporativa?]&#60;/p&#62;\n&#60;p&#62;Com os seguintes valores pré-validados e apresentados em Combo.&#60;/p&#62;\n&#60;p&#62;Valores:&#60;/p&#62;\n&#60;p&#62;- Concepção&#60;/p&#62;\n&#60;p&#62;- Comitê de TI&#60;/p&#62;\n&#60;p&#62;- Implantação ou Produção&#60;/p&#62;\n&#60;p&#62;- Não se aplica&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62;Pode ficar posicionado, também na sessão de Identificação, pode ser abaixo do [Manipula Dados Sensíveis?]&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=38&#38;itemtype=Ticket&#38;items_id=2023112301\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-655f87a73752d7.36833609\" width=\"1256\" src=\"/glpi/front/document.send.php?docid=38&#38;itemtype=Ticket&#38;items_id=2023112301\" /&#62;&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62;NOTAS&#60;/p&#62;\n&#60;p&#62;- Não precisa apresentar no Hopex360;&#60;/p&#62;\n&#60;p&#62;- Nem nas colunas de busca de [Aplicações]&#60;/p&#62;\n&#60;p&#62;- Apenas no [Export] como campo, similar a [Manipula Dados Sensíveis?]&#60;/p&#62;\n&#60;p&#62;- Apenas para histórico a significado dos valores. (NÂO COLOCAR NA DESCRIÇÂO)&#60;/p&#62;\n&#60;p&#62;Concepção - No início da definição da solução.&#60;br&#62;Comitê de TI - Com solução definida em contratação.&#60;br&#62;Implantação ou Produção- Implantou sem Comitê ou chegou no comitê já implantada e em uso.&#60;br&#62;Não se aplica - Excluiremos aqui os projetos que não demandam Arq. como as POCs de Inovação.&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;',24),(266,'Configuração: Restringir a SOMENTE LEITURA os [Shared Building Blocks Inventory] no perfil [Archimate Functional Administrator]','t_2023113001',2023113001,'Ticket','5','2023-11-30 18:27:32','2024-03-12 20:28:17',0,0,24,'&#60;p&#62;Boa tarde, &#60;/p&#62;\n&#60;p&#62;Todos os nossos [Arquitetos Federados] estão acessando o Hopex com o perfil [] e neste perfil temos a função [] onde podem executar alterações dos elementos como: Aplicações, Tecnologias, etc ... mas isso ainda é restrito a Arq. Corp. ENTÂO colocar todos os elementos como LEITURA.&#60;/p&#62;\n&#60;p&#62;Perfil&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=39&#38;itemtype=Ticket&#38;items_id=2023113001\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-6568d2d70fa6f2.27844363\" width=\"532\" src=\"/glpi/front/document.send.php?docid=39&#38;itemtype=Ticket&#38;items_id=2023113001\" /&#62;&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=40&#38;itemtype=Ticket&#38;items_id=2023113001\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-6568d3ca3df7b8.98379594\" width=\"517\" src=\"/glpi/front/document.send.php?docid=40&#38;itemtype=Ticket&#38;items_id=2023113001\" /&#62;&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62;Exemplo&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=41&#38;itemtype=Ticket&#38;items_id=2023113001\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-6568d410231e11.69150965\" width=\"1366\" src=\"/glpi/front/document.send.php?docid=41&#38;itemtype=Ticket&#38;items_id=2023113001\" /&#62;&#60;/a&#62;&#60;/p&#62;',24),(267,'Customização: Adicionar Colunas Portifólio e Adicionar Scroll Horizontal em Aplicações e Tecnologia','t_2023113002',2023113002,'Ticket','5','2023-11-30 19:13:30','2024-02-22 18:00:23',0,0,24,'&#60;p class=\"MsoNormal\"&#62;Nas listas de consulta do Hopex360 de Tecnologias e Aplicações, realizar os itens abaixo.&#60;/p&#62;\n&#60;p class=\"MsoNormal\"&#62;&#60;a href=\"/glpi/front/document.send.php?docid=42&#38;itemtype=Ticket&#38;items_id=2023113002\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-6568deae5a6530.95159553\" width=\"886\" src=\"/glpi/front/document.send.php?docid=42&#38;itemtype=Ticket&#38;items_id=2023113002\" /&#62;&#60;/a&#62;&#60;br&#62;&#60;!--[endif]--&#62;&#60;/p&#62;\n&#60;p class=\"MsoNormal\"&#62;1 – Adicionar campo [Portifólios] de forma agregada no campo por linha, como o exemplo de [Business Capabilities] em Aplicações&#60;/p&#62;\n&#60;p class=\"MsoListParagraphCxSpFirst\"&#62;&#60;!-- [if !supportLists]--&#62;1.1- &#60;!--[endif]--&#62; Em Aplicações, colocar como a Nona coluna após [Manipula Dados Sensíveis?];&#60;/p&#62;\n&#60;p class=\"MsoListParagraphCxSpLast\"&#62;&#60;!-- [if !supportLists]--&#62;1.2- &#60;!--[endif]--&#62; Em Tecnologias, colocar como ultima coluna;&#60;/p&#62;\n&#60;p class=\"MsoNormal\"&#62;2 – Corrigir para que a Lista de Aplicações, Tecnologias e outras, tenham barra de Scroll Horizontal;&#60;/p&#62;',24),(268,'Customização: Desenvolver Relatório com Todos os Campos da Tabela de Aplicações + Portfólios','t_2023113003',2023113003,'Ticket','5','2023-11-30 19:19:30','2024-02-22 17:57:01',0,0,24,'&#60;p class=\"MsoNormal\"&#62;Este relatório será usado para como a tabela de exportação de aplicações, com todos os campos, adicionada 1 campo/coluna [Portifólios] com a informação concatenada&#60;/p&#62;\n&#60;p class=\"MsoNormal\"&#62;Título: Dados de Aplicações e atributos.&#60;/p&#62;\n&#60;p class=\"MsoNormal\"&#62; &#60;/p&#62;',24),(269,'Customização: Desenvolver Relatório com Todos os Campos da Tabela de Tecnologia + Portifólios','t_2023113004',2023113004,'Ticket','5','2023-11-30 19:21:24','2024-02-22 17:57:37',0,0,24,'&#60;p class=\"MsoNormal\"&#62;Este relatório será usado para como a tabela de exportação de Tecnologias, com todos os campos, adicionada 1 campo/coluna [Portifólios] com a informação concatenada.&#60;/p&#62;\n&#60;p class=\"MsoNormal\"&#62;Título: Dados de Tecnologias e atributos.&#60;/p&#62;',24),(270,'Customização: HOPEX360 &#62; No CIODashboard mover VENDORS para Tecnologia.','t_2023121801',2023121801,'Ticket','2','2023-12-18 17:19:06','2024-07-03 13:51:10',0,0,24,'&#60;p&#62;O botão de [Vendors] está na aba de Aplicações, quando na verdade apenas Tecnologias tem a informação de VENDORS. Movimentar para a aba correta conforme abaixo.&#60;/p&#62;\n&#60;p&#62;Hoje:&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=43&#38;itemtype=Ticket&#38;items_id=2023121801\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-65807edee2c9f0.63247370\" width=\"1340\" src=\"/glpi/front/document.send.php?docid=43&#38;itemtype=Ticket&#38;items_id=2023121801\" /&#62;&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62;Hoje:&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=45&#38;itemtype=Ticket&#38;items_id=2023121801\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-65807efb514381.67384871\" width=\"1357\" src=\"/glpi/front/document.send.php?docid=45&#38;itemtype=Ticket&#38;items_id=2023121801\" /&#62;&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62;Ajustado:&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=44&#38;itemtype=Ticket&#38;items_id=2023121801\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-65807ee575beb9.34174988\" width=\"1357\" src=\"/glpi/front/document.send.php?docid=44&#38;itemtype=Ticket&#38;items_id=2023121801\" /&#62;&#60;/a&#62;&#60;/p&#62;',24),(271,'Customização: Excluir o [Tipo de Aplicação] [Automação de Escritório]','t_2023121901',2023121901,'Ticket','5','2023-12-19 19:51:43','2024-05-15 15:01:19',0,0,24,'&#60;p&#62;Boa tarde,&#60;/p&#62;\n&#60;p&#62;Remover o [Tipo de Aplicação] [Automação de Escritório]&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=46&#38;itemtype=Ticket&#38;items_id=2023121901\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-6581f4292ad1b3.53680499\" width=\"1397\" src=\"/glpi/front/document.send.php?docid=46&#38;itemtype=Ticket&#38;items_id=2023121901\" /&#62;&#60;/a&#62;&#60;/p&#62;',24),(272,'Customização - Alterar o Horário de Geração do HOPEX360 para 11h am (hoje está 23h / 11 pm)','t_2023122101',2023122101,'Ticket','5','2023-12-21 12:50:19','2024-02-22 17:58:04',0,0,24,'&#60;p&#62;Olá,&#60;/p&#62;\n&#60;p&#62;Processando no final da nossa manhã, melhoro a capacidade de atualizarmos durante a manhã a apresentar os resultados as áreas a tarde, reduzindo o impacto do D-1. &#60;/p&#62;\n&#60;p&#62;Mesmo quando avançarmos para a publicação do FTP para o S3 mantermos o mesmo horário.&#60;/p&#62;\n&#60;p&#62;Obrigado&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;',24),(273,'Dar acesso em um perfil a Aplicações ou Tecnologia com edição a apenas alguns campos dos formulário.','t_2023122601',2023122601,'Ticket','5','2023-12-26 16:13:26','2024-05-15 15:01:39',0,0,24,'&#60;p&#62;Bom dia, &#60;/p&#62;\n&#60;p&#62;Conseguimos no HOPEX, dar acesso em um perfil a Aplicações ou Tecnologia com edição a apenas alguns campos dos formulário.&#60;/p&#62;\n&#60;p&#62;Obrigado,&#60;/p&#62;',24),(274,'Customizar no Gantt de Aplicativos o [Default Artifact Lifecycle (NE) ] para receber nova fase de Obsoleto e realizar ajustes no 360','t_2023122602',2023122602,'Ticket','2','2023-12-26 16:29:23','2024-07-03 13:50:33',0,0,24,'&#60;p&#62;Bom dia, &#60;/p&#62;\n&#60;p&#62;1 - No Cad. de Aplicações, ao selecionar o Gantt com Ciclo [Default Artifact Lifecycle (NE) ] deve constar mais uma nova fase [3 - Obsolete], revisando a lista para [1 - Preparation]/[2 - Production]/[4 - Retirement]&#60;/p&#62;\n&#60;p&#62;Representando:&#60;/p&#62;\n&#60;p&#62;[1 - Preparation] - Fases de POC/Implantação/Desenvolvimento&#60;/p&#62;\n&#60;p&#62;[2 - Production] - Iniciado o uso produtivo.&#60;/p&#62;\n&#60;p&#62;[3 - Obsolete] - Sinalizado como Obsoleto mas ainda em uso produtivo.&#60;/p&#62;\n&#60;p&#62;[4 - Retirement] - Descontinuados e aposentado, sem acesso a Produção. Eventualmente com acesso a dados.&#60;/p&#62;\n&#60;p&#62;2 - No HOPEX360 ajustar a Combo e visualização colocando os valor acima (com números para ordenar) na combo.&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=47&#38;itemtype=Ticket&#38;items_id=2023122602\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-658afe6dcf90f6.75946169\" width=\"1518\" src=\"/glpi/front/document.send.php?docid=47&#38;itemtype=Ticket&#38;items_id=2023122602\" /&#62;&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62;Ficará (aprox.)&#60;br&#62;&#60;a href=\"/glpi/front/document.send.php?docid=48&#38;itemtype=Ticket&#38;items_id=2023122602\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-658aff57c56033.74556127\" width=\"382\" src=\"/glpi/front/document.send.php?docid=48&#38;itemtype=Ticket&#38;items_id=2023122602\" /&#62;&#60;/a&#62;&#60;/p&#62;',24),(275,'Erro no Acesso a Aplicações no Archimate (Federados não localizam Aplicações adicionadas)','t_2024010501',2024010501,'Ticket','5','2024-01-05 12:06:27','2024-02-22 18:10:46',0,0,24,'&#60;p&#62;Bom dia, &#60;/p&#62;\n&#60;p&#62;Acredito que algum erro de configuração de Acesso e Perfis. Mas aplicações adicionadas essa semana não aparecem para Arquiteto Federado.&#60;br&#62;&#60;br&#62;Meu perfil de uso: &#60;a href=\"/glpi/front/document.send.php?docid=49&#38;itemtype=Ticket&#38;items_id=2024010501\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-6597effa575fc3.57526943\" width=\"240\" src=\"/glpi/front/document.send.php?docid=49&#38;itemtype=Ticket&#38;items_id=2024010501\" /&#62;&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62;Perfil do Federado: &#60;a href=\"/glpi/front/document.send.php?docid=51&#38;itemtype=Ticket&#38;items_id=2024010501\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-6597f03e428070.63981310\" width=\"323\" src=\"/glpi/front/document.send.php?docid=51&#38;itemtype=Ticket&#38;items_id=2024010501\" /&#62;&#60;/a&#62;&#60;br&#62;&#60;br&#62;Telas minha com acesso e do Fed. a Esq sem localizar o App, Surge.&#60;br&#62;&#60;a href=\"/glpi/front/document.send.php?docid=50&#38;itemtype=Ticket&#38;items_id=2024010501\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-6597f00e61ad33.88084285\" width=\"3286\" src=\"/glpi/front/document.send.php?docid=50&#38;itemtype=Ticket&#38;items_id=2024010501\" /&#62;&#60;/a&#62;&#60;br&#62;&#60;br&#62;Dois Pontos:&#60;/p&#62;\n&#60;p&#62;1 - Verificar e corrigir pra não ocorrer novamente&#60;/p&#62;\n&#60;p&#62;2 - Todos nós Corporativos podemos também ter o mesmo Perfil [Archimate Enterprise Architec] como os Federados sem interferir nos demais, pra sempre conseguirmos validar a visão deles??? (pensava que todos estavam com o que tenho hoje).&#60;/p&#62;',24),(276,'Federados com Perfis Errados','t_2024010502',2024010502,'Ticket','5','2024-01-05 12:28:37','2024-01-10 12:37:58',0,0,24,'&#60;p&#62;Bom dia,&#60;/p&#62;\n&#60;p&#62;Por gentileza, retirar/ensinar como ajustarmos os Perfis dos usuários. Precisamos corrigir o Federado (e ver se existem outros como ele) com o Perfil: [Arquiteto técnico TI] conforme evidências abaixo.&#60;/p&#62;\n&#60;p&#62;Mostrar como captar uma relação de usuários e perfis para correção. &#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=52&#38;itemtype=Ticket&#38;items_id=2024010502\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-6597f2bde6b106.23725935\" width=\"319\" src=\"/glpi/front/document.send.php?docid=52&#38;itemtype=Ticket&#38;items_id=2024010502\" /&#62;&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;',24),(277,'WorkFlow Tab in Project','t_2024011201',2024011201,'Ticket','5','2024-01-12 15:04:32','2024-07-03 13:48:21',0,0,10,'&#60;p&#62;Hi, Well I´m find several issues using Hopex Aquila!! The last is the WorkFlow Tab in Project object. I can start the workflow in the query projects , but I can´t see the info Workflow Tab. Any tip to show? Thanks in advanced&#60;br&#62;version is for 6.0 aquilla&#60;/p&#62;',11),(278,'Customização de Objeto IT Device','t_2024013101',2024013101,'Ticket','5','2024-01-31 19:37:40','2024-02-20 13:04:46',0,0,8,'&#60;p&#62;Realizar Customização de Objeto IT Device&#60;/p&#62;',10),(279,'Carga de Positions x Persons para o Repositório','t_2024013102',2024013102,'Ticket','5','2024-01-31 19:38:39','2024-02-20 13:05:08',0,0,13,'&#60;p&#62;Carga de Positions x Persons para o Repositório do Qualiware&#60;/p&#62;',10),(280,'Customização Portal 360 Hopex','t_2024020101',2024020101,'Ticket','5','2024-02-01 13:29:19','2024-02-01 13:29:19',0,0,8,'&#60;p&#62;Customização Portal 360 Hopex em anexo&#60;/p&#62;',10),(281,'Atualização do Orizon360','t_2024020501',2024020501,'Ticket','5','2024-02-05 17:29:24','2024-07-03 13:31:20',0,0,12,'&#60;p&#62;Boa tarde,&#60;/p&#62;\n&#60;p&#62;Solicito a verificação na geração do Orizon360 pois a versão esta desatualizada.&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=55&#38;itemtype=Ticket&#38;items_id=2024020501\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-65c11acdbd1ec7.29190698\" width=\"1270\" src=\"/glpi/front/document.send.php?docid=55&#38;itemtype=Ticket&#38;items_id=2024020501\" /&#62;&#60;/a&#62;&#60;/p&#62;',12),(282,'Dois Indicadores de Aplicações com Archimate View e por Status Workflow Archimate View','t_2024020601',2024020601,'Ticket','2','2024-02-06 01:10:18','2024-07-03 13:49:36',0,0,24,'&#60;p&#62;Aqui solicitamos a construção de dois indicadores no HOPEX360 no CIO Dashboard de Aplicações.&#60;/p&#62;\n&#60;p&#62;1 - Apresentar das Aplicações quais possuem ao menos COM e SEM ao menos uma Archimate View relacionada a Aplicação.&#60;/p&#62;\n&#60;p&#62;2 - As aplicações distribuídas por Status do Workflow, por exemplo: 100 aplicações com Pendente, 10 em Revisão e 10 Aprovadas.&#60;/p&#62;\n&#60;p&#62;Gostaria de apoio para revisar essa definição, frente ao fluxo que construímos e se faz sentido eventualmente unificar em apenas um indicador com as duas informações. Exemplo: Número de Aplicações sem View e os demais Status.&#60;/p&#62;\n&#60;p&#62;Exemplo abaixo da disposição.&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=56&#38;itemtype=Ticket&#38;items_id=2024020601\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-65c185f66ecbb3.69043287\" width=\"1680\" src=\"/glpi/front/document.send.php?docid=56&#38;itemtype=Ticket&#38;items_id=2024020601\" /&#62;&#60;/a&#62;&#60;/p&#62;',24),(284,'Como editar a nome do Diagrama?','t_2024031101',2024031101,'Ticket','5','2024-03-11 16:48:38','2024-05-13 19:35:38',0,0,24,'&#60;p&#62;Não conseguimos localizar como editar esse nome.&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=57&#38;itemtype=Ticket&#38;items_id=2024031101\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-65ef3588d05718.52612991\" width=\"1361\" src=\"/glpi/front/document.send.php?docid=57&#38;itemtype=Ticket&#38;items_id=2024031101\" /&#62;&#60;/a&#62;&#60;/p&#62;',24),(286,'Descrição das aplicações','t_2024031301',2024031301,'Ticket','5','2024-03-13 20:15:13','2024-05-13 19:39:59',0,0,28,'&#60;p&#62;No ambiente utilizado pelos arquitetos federados, o campo da descrição da aplicação aparece vazia, mesmo que na aplicação esteja preenchida na visão dos corporativos&#60;/p&#62;',28),(287,'Portal - Campos truncados','t_2024031501',2024031501,'Ticket','5','2024-03-15 14:09:57','2024-04-08 12:06:39',0,0,8,'&#60;p&#62;No portal 360, os campos Tag (menu Servidores) e Owned Application (Detalhe do IT Server) estão truncados.&#60;/p&#62;\n&#60;p&#62;Print das telas em anexo.&#60;/p&#62;',8),(288,'Instalação do Aquila no servidor de homologação','t_2024031502',2024031502,'Ticket','5','2024-03-15 14:15:02','2024-04-08 12:06:24',0,0,8,'&#60;p&#62;Solicito a instalação do Aquila no servidor de homologação para iniciarmos os testes das customizações na nova versão.&#60;/p&#62;',8),(289,'Envio de e-mail','t_2024031503',2024031503,'Ticket','2','2024-03-15 14:21:15','2024-07-03 13:42:07',0,0,8,'&#60;p&#62;Solicito o envio de e-mail na conclusão do processo de atualização do portal 360 para:&#60;/p&#62;\n&#60;p&#62;asoares@petros.com.br&#60;/p&#62;\n&#60;p&#62;crissi@petros.com.br&#60;/p&#62;',8),(290,'Certificado','t_2024031504',2024031504,'Ticket','5','2024-03-15 14:22:51','2024-06-05 21:14:24',0,0,8,'&#60;p&#62;Configuração do certificado na aplicação do Hopex &#60;/p&#62;\n&#60;p&#62;OBS: o portal já está funcionando corretamente.&#60;/p&#62;',8),(291,'Associação do objeto Facility com infraestrutura','t_2024031505',2024031505,'Ticket','5','2024-03-15 14:30:50','2024-05-29 19:58:46',0,0,8,'&#60;p&#62;Não conseguimos associar o objeto Facilities com os componentes instalados nele.&#60;/p&#62;\n&#60;p&#62;Por exemplo: Não consigo informar que um determinado IT Server está localizado em uma determinada Facility.&#60;/p&#62;\n&#60;p&#62;Com isso não conseguimos visualizar a composição de uma Facility nem em que local o servidor está instalado.&#60;/p&#62;\n&#60;p&#62;Criamos um campo customizado para isso, mas entendemos não ser a melhor solução.&#60;/p&#62;',8),(292,'Associação de Owner com OrgUnit','t_2024031506',2024031506,'Ticket','2','2024-03-15 14:47:20','2024-07-03 13:52:20',0,0,8,'&#60;p&#62;Hoje só podemos associar o Busines Owner de uma aplicação a uma Person.&#60;/p&#62;\n&#60;p&#62;Gostaríamos de poder associar também a uma OrgUnit, visto que normalmente é uma unidade organizacional do negócio o responsável por determinada aplicação.&#60;/p&#62;',8),(294,'Migração dos dados vindos do Qualiware','t_2024031508',2024031508,'Ticket','2','2024-03-15 20:30:03','2024-07-03 14:04:51',0,0,8,'&#60;p&#62;Ajustar a migração dos modelos de dados do Qualiware. &#60;/p&#62;',8),(297,'Business Dictionary Diagram','t_2024032103',2024032103,'Ticket','5','2024-03-21 16:42:52','2024-05-15 19:45:48',0,0,10,'&#60;p&#62;The client is trying to connect a \"Concept\" via the \"Concept Component\" arrow, it is not coming in the correct way. First it saves correctly but then it makes arrows that should not be turned on.&#60;br /&#62;Below is the Screenshot&#60;/p&#62;',10),(298,'Pacote 1: Novos Campos e ajustes nos perfis Archimate','t_2024032201',2024032201,'Ticket','2','2024-03-22 19:19:15','2024-07-01 17:34:34',0,0,28,'&#60;p&#62;Criação de campos e ajustes nos perfis de Archimate&#60;/p&#62;',28),(301,'Inclusão de informações de Servidores','t_2024032801',2024032801,'Ticket','5','2024-03-28 13:59:07','2024-04-01 19:49:53',0,0,8,'&#60;p&#62;Favor alterar a opção de servidores de acordo com o documento em anexo.&#60;/p&#62;',8),(302,'Arquitetos Federados não estão enxergando todas as tecnologias...','t_2024040101',2024040101,'Ticket','5','2024-04-01 11:57:12','2024-07-03 13:29:27',0,0,24,'&#60;p&#62;Algumas tecnologias não estão aparecendo para Federados. &#60;/p&#62;\n&#60;p&#62;No exemplo abaixo o [adelmo.filho@einstein.br] como &#60;a href=\"/glpi/front/document.send.php?docid=68&#38;itemtype=Ticket&#38;items_id=2024040101\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-660aa0e376b9f9.75010646\" width=\"213\" src=\"/glpi/front/document.send.php?docid=68&#38;itemtype=Ticket&#38;items_id=2024040101\" /&#62;&#60;/a&#62;não lista todas as tecnologias que eu logado com o mesmo perfil enxergo.&#60;/p&#62;\n&#60;p&#62;Visão do ADELMO:&#60;a href=\"/glpi/front/document.send.php?docid=67&#38;itemtype=Ticket&#38;items_id=2024040101\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-660aa0c312efa4.99791212\" width=\"814\" src=\"/glpi/front/document.send.php?docid=67&#38;itemtype=Ticket&#38;items_id=2024040101\" /&#62;&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62;Minha visão:&#60;a href=\"/glpi/front/document.send.php?docid=69&#38;itemtype=Ticket&#38;items_id=2024040101\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-660aa109710cb0.45862330\" width=\"687\" src=\"/glpi/front/document.send.php?docid=69&#38;itemtype=Ticket&#38;items_id=2024040101\" /&#62;&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62;Precisamos corrigir.&#60;/p&#62;\n&#60;p&#62;Obrigado&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;',24),(303,'HOPEX360 faltando Aplicações e Tecnologias','t_2024040201',2024040201,'Ticket','5','2024-04-02 18:26:13','2024-07-03 13:29:55',0,0,24,'&#60;p&#62;Boa tarde,&#60;/p&#62;\n&#60;p&#62;Os arquivos do HOPEX360 no Azure que eles produzem está com uma quantidade muito menor de aplicações e tecnologias que existe no HOPEXOnline. &#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=70&#38;itemtype=Ticket&#38;items_id=2024040201\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-660c4d387db6a9.40446923\" width=\"1582\" src=\"/glpi/front/document.send.php?docid=70&#38;itemtype=Ticket&#38;items_id=2024040201\" /&#62;&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62;são apenas 368 &#60;/p&#62;\n&#60;p&#62;Mas em Produção temos são 456 Aplicações e 309 Tecnologias&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=71&#38;itemtype=Ticket&#38;items_id=2024040201\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-660c4da726dce1.05439844\" width=\"1363\" src=\"/glpi/front/document.send.php?docid=71&#38;itemtype=Ticket&#38;items_id=2024040201\" /&#62;&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=72&#38;itemtype=Ticket&#38;items_id=2024040201\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-660c4dc2f2b3a5.55847965\" width=\"1360\" src=\"/glpi/front/document.send.php?docid=72&#38;itemtype=Ticket&#38;items_id=2024040201\" /&#62;&#60;/a&#62;&#60;/p&#62;',24),(304,'Inclusão dos data types dos atributos','t_2024040401',2024040401,'Ticket','5','2024-04-04 20:13:07','2024-04-10 16:59:53',0,0,8,'&#60;p&#62;Alterar a configuração do Hopex 360 conforme arquivo em anexo.&#60;/p&#62;',8),(305,'Erro ao excluir View','t_2024041201',2024041201,'Ticket','5','2024-04-12 20:03:52','2024-07-03 13:47:48',0,0,24,'&#60;p&#62;Precisamos de apoio para Excluir uma View.&#60;/p&#62;\n&#60;p&#62;Conforme abaixo.&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=75&#38;itemtype=Ticket&#38;items_id=2024041201\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-6619939d3816b4.93948929\" width=\"1364\" src=\"/glpi/front/document.send.php?docid=75&#38;itemtype=Ticket&#38;items_id=2024041201\" /&#62;&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"/glpi/front/document.send.php?docid=74&#38;itemtype=Ticket&#38;items_id=2024041201\" target=\"_blank\" &#62;&#60;img alt=\"95755b8f-e509fb39-661993553fc1f4.44994906\" width=\"1365\" src=\"/glpi/front/document.send.php?docid=74&#38;itemtype=Ticket&#38;items_id=2024041201\" /&#62;&#60;/a&#62;&#60;/p&#62;',24),(306,'Catálogo no 360','t_2024041601',2024041601,'Ticket','2','2024-04-16 12:15:55','2024-07-03 13:45:10',0,0,28,'&#60;p&#62;Levar para o 360 uma visão de catálogo , com as informações conforme modelo anexo. &#60;/p&#62;',28),(309,'Criação de TAG - Laudo Comitê','t_2024051301',2024051301,'Ticket','5','2024-05-13 17:14:43','2024-05-28 17:17:24',0,0,28,'&#60;p&#62;Criar na tela de aplicações a tag  - Laudo Comitê com as seguintes opções: Não aprovado comitê&#60;/p&#62;\n&#60;p&#62;Aprovado comitê&#60;/p&#62;\n&#60;p&#62;Aprovado comitê com ressalvas&#60;/p&#62;',28),(310,'Relational Schema no diagrama de deploy','t_2024051401',2024051401,'Ticket','2','2024-05-14 12:26:17','2024-07-03 13:52:46',0,0,8,'&#60;p&#62;Quando associamos um Relational Schema em um diagrama de deploy ele é refletido para todos os outros diagramas (DEV / HML / PRD) alterando a configuração previamente feita.&#60;/p&#62;',8),(311,'Ajuste dos icones no Qualiware','t_2024060701',2024060701,'Ticket','5','2024-06-07 16:40:52','2024-06-07 16:43:28',0,0,44,'&#60;p&#62;Boa tarde, tudo bem ?&#60;br&#62;Poderia recolocar o icone de sistema no portal do qualiware Viterra Brasil, por favor &#60;/p&#62;',44),(312,'Treinamento','t_2024061101',2024061101,'Ticket','5','2024-06-11 12:23:34','2024-06-19 19:01:37',0,0,44,'&#60;p&#62;Objetivo: ensinar a desenvolver uma cadeia de valor do 0 e ajustar a cadeia ja existente&#60;/p&#62;',44),(313,'Atividades Ambiente Viterra','t_2024042901',2024042901,'Ticket','5','2024-04-29 10:25:29','2024-06-13 18:00:07',0,0,0,'&#60;p&#62;&#60;span class=\"ui-provider er bia bas bib bic bid bie bif big bih bii bij bik bil bim bin bio bip biq bir bis bit biu biv biw bix biy biz bja bjb bjc bjd bje bjf bjg\" dir=\"ltr\"&#62;Conforme reuniao realizada, abaixo segue os ajustes a serem realizados:&#60;br&#62;&#60;br&#62;tarefas:&#60;br&#62;Validar os logins que possui acesso ao ambiente de melhoria e base Configuration&#60;br&#62;Validar o campo de justificativa de revisão &#60;br&#62;Alterar Rasci para RACI&#60;br&#62;Corrigir Status dos diagramas&#60;br&#62;Colocar no portal historico de revisao&#60;br&#62;numero da versao&#60;br&#62;justificativa&#60;/span&#62;&#60;/p&#62;',10),(314,'Desenvolver o novo layout do portal qualiware Viterra Brasil: https://','t_2024061701',2024061701,'Ticket','2','2024-06-17 17:52:58','2024-06-19 18:55:50',0,0,44,'&#60;p&#62;Desenvolver o novo layout do portal qualiware Viterra Brasil: https://portal.br.viterra.online/viterrabrasil/&#60;br&#62;&#60;br&#62;Poderia por gentilizar começar pela lateral esquerda da tela, ajustando o menu e seus conteudos de acordo o PPt enviado &#60;br&#62;&#60;br&#62;Vou enviar um email com o PPt, pois não estou conseguindo enviar por aqui, devido alguma regra da minha empresa&#60;/p&#62;',44),(315,'Query dos relacionamentos dos processos','t_2024061901',2024061901,'Ticket','5','2024-06-19 19:04:07','2024-06-25 14:23:51',0,0,44,'&#60;p&#62;Poderia criar uma query onde possa ser visualizado os relacionamentos entre processos da cadeia de valor, por favor &#60;/p&#62;',44),(316,'Remover Itens do Portal','t_2024062501',2024062501,'Ticket','5','2024-06-25 13:38:28','2024-06-25 14:15:59',0,0,44,'&#60;p&#62;Remover lista de itens do portal&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;',10),(317,'Criação do Compliance - Education','t_2024062502',2024062502,'Ticket','5','2024-06-21 16:00:00','2024-06-25 14:21:13',0,0,44,'&#60;p&#62;Favor realizar criação do Acknowledge para registrar os De Acordo do documento&#60;/p&#62;',10);

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